I have lived in Raintree Apartments now going on my second lease term and i am extrmely pleased with the office staff and Maintenance Crew. Anytime i reported a problem with my apartment to the office the work is done promptly. As for the office staff being rude, i would honestly say that they are some of the most pleasent people i have ever had to deal with. They take care of issues right away and are always super friendly. The grounds and the amenities are very well kept, I have reposrted to the office about the dog waste issue around my apartment and they did address the issue. The next day the buidlings around me had letters on their doors about this.It sounds to me like you want the office staff to be able to predict and fix your problems before they happen, THIS IS APARTMENT LIVING PEOPLE!!!!