I was moving from out of state and had to find an apartment sight unseen. I used the ratings system to help narrow down the search. I contacted a few complexes and found the staff here to be helpful. They e-mailed me photos of the apartment and floor plans. I was able to complete the application process via e-mails. Upon moving in, my apartment was nice and clean. It is not state of the art, nor luxury, but a comfortable home. I am getting what I paid for. Snow removal was a bit slow in the beginning, but that seems to be par for the area. The staff is friendly.