When I first moved in, May 2003, this complex was a very nice place to live. The office personal was very friendly and always got things done in a timely fashion. There have been a few new management systems there but none of them were horrible. Recently we have been taken over by a new company. Previously all utilties were included in the rent for this apartment complex, which is why I choose to move there in the first place. This new company has decided to start charging us for utilties and they refuse to decrease our rent to compensate. So I start out paying 760 a month for an apartment with utilties and now I am paying 760 plus the utilties. The first bill was suppose to be 40% of the total cost of utilties..... it was over 100 dollars!!!!!!!! at that rate I will be paying over 200 extra a month by the time my lease is up. To me this is insane! They keep telling us that they can bill us for utilties if they want, but this is costing people money, that many of them don't have. I would not recommend anyone move in to cross creek apartments. The maintence is lousy, i have called 3 times about a problem and they have yet to fix it, and if they do fix it, they don't do a good job and it has to be done again. The personal in the leasing office is rude and the complex is often noisy, making it impossible for a student to study. I cannot wait until my lease is up and I can get out of this rat hole.