Review History for anonymous

Park Laureate Apartments


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anonymous

Resident ā€¢ 2012 - 2014

3/3/2014

Horrible management. Every time a negative review is posted here, the management post several fake positive reviews. They took 18 months to remodel the clubhouse and raised everyone's rent significantly such that people paid more for less for over a year, all the while lying that the clubhouse would be completed in "three months" during the entire 18 months. They eliminated the rent check drop so that they can collect more late fees from people who can't drop off a rent check during business hours; their official excuse was that rent checks were being stolen, but that was a big fat lie as that has never ever happened at this property. They contracted with some weird water middleman company that charges a service fee for sending you a bill every month for water, when prior to this management company the water costs were included in the rent. They call everyone by their first names instead of being respectful and calling you Mr. or Ms. and your last name as anyone with any business sense, respect, or common courtesy would do. The maintenance "manager" is rude and incompetent. The list goes on. I hope their contract is terminated and decent management is brought in. Update: Six times the amount of time promised isn't "a little longer." Rent includes services at the clubhouse for which residents paid and didn't receive. The rent drop wasn't a rent "drop box." The slot went directly inside of the locked building. Don't try to make it sound like it was an outside box, and even if that were the case, it could have been changed to make it the inside the building drop that it actually was. I'm not surprised that your management company is doing the same dishonest practices everywhere; here's hoping there's a class action lawsuit in your future. Yours is the most dishonest management company I've ever had the misfortune of dealing with. You don't "strive" to anything other than lie, cheat, and steal.
    Manager

    3/2/2014

    Park Laureate Apartments
    Dear Anonymous, I am so sorry you feel that way. Yes, it took at little longer than planned to complete the clubhouse, but that happens sometimes with a large renovation project. However, the feedback has been wonderful on the new clubhouse, I hope you have an opportunity to enjoy it. Yes, we have removed our rent drop box as have many other communities to prevent theft. We strive to insure that all of our residents enjoy living here. I would love the opportunity to improve your experience. Please call the office anytime to discuss further. Kathy McIntyre Community Manager 502-499-6688

    Review 279 out of 494

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    Park Laureate Apartments

    March 2024

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