I have lived at Park Laureate for a couple of years. I originally moved in under the old staff and I must say, things have greatly improved with the new staff. I have found the office staff to be both friendly and helpful. The few times I have had to put in a request to have something fixed or replaced, the turn around is very quick and in most cases, happens the day I put in the request. On one occasion, a staff member was waiting at my apartment to make the repair before I was even able to get back to my apartment from the office. I have lived in 5 different apartment complexes around Louisville, and this is the best one by far! The excellent office staff in conjunction with the beautification of the already aesthetically pleasing grounds and the timely repairs make Park Laureate an excellent place to live. Thank you for all you do ladies you truly make this a great place to live and I plan on staying here as long as I continue to rent!!