Veranda at Norton Commons
#16,737 #2 #127

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Veranda at Norton Commons

9506 Civic Way, Prospect, KY 40059
(74 Reviews)
$1,299 - $2,199/mo
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Move-In Specials

Massive 2BR Townhome with attached garage! Only ONE left! Located in Exclusive Norton Commons! Call TODAY!

Floor Plans & Pricing

1 Bedroom

Palm

1 Bed, 1 Bath | 688 sq. ft.

$1,299 - $1,499

1 Available Unit

See Floor Plan Details

Ash

1 Bed, 1 Bath | 849 sq. ft.

$1,299 - $1,499

1 Available Unit

See Floor Plan Details

Mulberry

1 Bed, 1 Bath | 690 sq. ft.

$1,299 - $1,499

1 Available Unit

See Floor Plan Details

Lantana

1 Bed, 1 Bath | 704 sq. ft.

$1,299 - $1,499

1 Available Unit

See Floor Plan Details

2 Bedrooms

Calidium

2 Beds, 2 Baths | 1,078 sq. ft.

$1,499 - $1,699

1 Available Unit

See Floor Plan Details

Sage

2 Beds, 2 Baths | 984 sq. ft.

$1,499 - $1,699

1 Available Unit

See Floor Plan Details

Basil

2 Beds, 2 Baths | 1,216 sq. ft.

$1,599 - $1,799

1 Available Unit

See Floor Plan Details

Clove

2 Beds, 2 Baths | 1,144 sq. ft.

$1,599 - $1,799

1 Available Unit

See Floor Plan Details

Fir

2 Beds, 2 Baths | 1,382 sq. ft.

$1,699 - $1,899

1 Available Unit

See Floor Plan Details

Thyme

2 Beds, 2.5 Baths | 1,219 sq. ft.

$1,799 - $1,999

1 Available Unit

See Floor Plan Details

Verbena

2 Beds, 2.5 Baths | 1,223 sq. ft.

$1,799 - $1,999

1 Available Unit

See Floor Plan Details

Trillium

2 Beds, 2.5 Baths | 1,254 sq. ft.

$1,799 - $1,999

1 Available Unit

See Floor Plan Details

3 Bedrooms

Eucalyptus

3 Beds, 2 Baths | 1,289 sq. ft.

$1,799 - $1,999

1 Available Unit

See Floor Plan Details

Fern

3 Beds, 2 Baths | 1,350 sq. ft.

$1,899 - $2,099

1 Available Unit

See Floor Plan Details

Vinca

3 Beds, 2.5 Baths | 1,510 sq. ft.

$1,999 - $2,199

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

D-

Review Ratings

Noise

1.3

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.3

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C+

Number of reviews in the past 365 days

3

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Veranda at Norton Commons Reviews

(68)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

RheaDeVasier

Resident ā€¢ 2023

1/11/2024

Worst place to live

Run! Read the poor reviews on Veranda at Norton Commons, they are true. I rarely write negative reviews and try hard to resolve issues, but this management group is on a different level. Dishonesty, bait and switch tactics, poor maintenance service, high pressure sales tacticsā€¦Ā See More >
    Review Author Icon

    Urban_K

    Resident ā€¢ 2022 - 2023

    10/25/2023

    Veranda = liars, thugs and unethical practices

    This is the most unethical and immoral group of people to have ever run a businessā€¦.look at the following on Facebook for The Connor Groupā€¦do your researchā€¦do not rent from a Connor Group owned complexā€¦.they are bullies and thugsā€¦scum of the business worldā€¦in my opinionā€¦Ā See More >
      Review Author Icon

      anonymous

      Resident ā€¢ 2021 - 2023

      6/5/2023

      DO NOT RENT HERE

      The most poorly managed place I have ever had the displeasure of working with. If you don't believe me, look for all the private facebook pages of over 1200 other tenants that have had grievances, such as No AC for weeks, no heat for weeks,ā€¦Ā See More >
        Review Author Icon

        anonymous

        Resident ā€¢ 2022

        7/25/2022

        I hate to say it, but donā€™t do it

        Iā€™m not usually one to write a negative review but as of today, my initial maintenance request is 55 days old. I put in a request for stove light replacement 5/31/22. Shortly after, I submitted a second maintenance request for my tub due to itā€¦Ā See More >

          Updated Review

          Review Author Icon

          Resident 539315

          Verified Resident ā€¢ 2018 - 2022

          4/28/2022

          Your Personell is OUTSTANDING, Better than any other apartments that I previously live. 1LT Henry Rosario . You should be greatly Please of having them working for your Company. Your Contractors also has been very efficient and fast working even when we are atā€¦Ā See More >
            Manager

            4/29/2022

            Veranda at Norton Commons Apartments
            Mr. Rosario, Thank you so very much for the kind words. Our entire team enjoy you, and we are blessed to have you here with us at Veranda. We appreciate your thoughtfulness. Please let us know if you need anything. Thank you, Veranda at Norton Commons

            Updated Review

            Review Author Icon

            Resident 868093

            Verified Resident ā€¢ 2020 - 2021

            12/27/2021

            It's a beautiful safe place to live NC is an awesome community and the Veranda staff is always quick to respond and helpful any maintenance issues have always been fixed ASAP. I highly recommend thus community

              Manager

              12/27/2021

              Veranda at Norton Commons Apartments
              Thank you so much for taking the time to give a positive review. We really appreciate hearing that we are living up to your expectations, as we work hard to provide the best service to our residents. Please let us know if you need anything. Thank you, Rebecca Foster Property Manager Veranda at Norton Commons
              Review Author Icon

              Resident 957867

              Verified Resident ā€¢ 2019 - 2021

              10/8/2021

              Think twice! it is not perfect by any means!! The pool hours are limited, no regular onsite security. You have to install your own cameras. Vandalism and theft are high. Way too expensive for what you get.

                Manager

                10/14/2021

                Veranda at Norton Commons
                Thank you for the review. We welcome all feedback to help us improve/grow. Your satisfaction is very important to us, and we ask that you please contact us at your convenience to discuss these concerns. We may possibly not have your email address. We emailed all residents to let them know we extended our pool season an extra two weeks this year; it was open every day from Memorial Day - September 18 from 10:00AM - 8:00PM. Also, our Courtesy Officer was hired in April of this year and lives onsite. He is a member of LMPD. We'll be glad to give you his contact info if you ever need to reach him after office hours. Please email us at verandanortonmgr@greystar.com and include your contact information and the best time to reach you so that we can address your concerns. Sincerely, Rebecca Foster Property Manager Veranda at Norton Commons
                Review Author Icon

                Resident 926972

                Verified Resident ā€¢ 2019 - 2021

                7/13/2021

                When I first moved in I was so happy with the property but over the last 6 months the property has gone downhill. The stairways and hallways need to be clean they look gross. The pool area is beyond gross. Trash area unreal.ā€¦Ā See More >
                  Manager

                  7/13/2021

                  Veranda at Norton Commons
                  Thank you for the feedback. We are sorry to hear that you have not had a positive experience. Your satisfaction is very important to us. We are in the process of looking for a Groundskeeper and in the meantime, we will continue to do our best at keeping the grounds cleaned up daily. Please feel free to reach out to us at verandanortonmgr@greystar,com to discuss any of your concerns. Thank you, Rebecca Foster Property Manager Veranda at Norton Commons
                  Review Author Icon

                  Resident 922608

                  Verified Resident ā€¢ 2020 - 2021

                  6/30/2021

                  Wow... what an amazing community. It is nearly impossible to be unhappy in this community. It offers the BEST amenities, quickness, & the staff are the SWEETEST! If you are looking for a safe, affordable apartment -- Veranda is your one stop shop!

                    Manager

                    7/8/2021

                    Veranda at Norton Commons
                    Thank you so much for taking the time to give us this positive feedback! Veranda at Norton Commons is a wonderful place to call home. Our entire team works very hard to ensure our residents' needs are met and we love keeping everyone happy. We truly appreciate you recognizing our commitment to you. Please reach out if you have any questions or need anything. We're here to help! Have a great day. Thank you, Rebecca Foster Property Manager Veranda at Norton Commons
                    Review Author Icon

                    Resident 919983

                    Verified Resident ā€¢ 2021

                    6/22/2021

                    Overall we are very satisfied with our decision to move to Veranda. The management has been wonderful concerning our special needs. We are looking forward to relaxing in our new space often. Highly recommend this complex.

                      Manager

                      6/29/2021

                      Veranda at Norton Commons Apartments
                      Thank you for taking the time to give us your feedback. We truly appreciate it. We are excited that you chose Veranda at Norton Commons as your new home and we look forward to assisting you in the future. Please let us know if you need anything at all. Have a great day! Thank you, Rebecca Foster Property Manager Veranda at Norton Commons
                      Review Author Icon

                      Resident 890714

                      Verified Resident ā€¢ 2020 - 2021

                      4/8/2021

                      Norton Commons is an exceptional community and Veranda is a part of that lifestyle experience. Veranda at Norton Commons offers quality amenities and is easy walking distance to shops and restaurants at town plaza.

                        Manager

                        4/9/2021

                        Veranda at Norton Commons Apartments
                        Thank you for taking the time to give us this positive review! Veranda is a great community located in such a fun and neat neighborhood. Please let us know if you need anything. Thank you, Rebecca Foster Property Manager Veranda at Norton Commons
                        Review Author Icon

                        Resident 890455

                        Verified Resident ā€¢ 2019 - 2021

                        4/7/2021

                        I love living at Veranda! The apartments are beautiful, the management office is readily available and the maintenance is top notch. A great place to live! The people are all friendly and helpful. Its very comfortable in every way.

                          Manager

                          4/7/2021

                          Veranda at Norton Commons Apartments
                          Thank you so much for taking the time to give us this positive review. We really appreciate it! We agree that Veranda is a great place to call home. Please let us know if you need anything. Thank you, Rebecca Foster Property Manager Veranda at Norton Commons
                          Review Author Icon

                          Resident 881829

                          Verified Resident ā€¢ 2019 - 2021

                          3/11/2021

                          For as much money as you pay to live here, you should get a lot more. The freeway noise is incredibly loud and the walls are paper-thin. It wont get better once furnished if the staff tries to sell you that lie. Amenities arent available,ā€¦Ā See More >
                            Manager

                            3/15/2021

                            Veranda at Norton Commons Apartments
                            Thank you for your feedback. We have a wonderful community in a beautiful neighborhood, and we take your concerns very serious and want to address them. Regarding the highway traffic that can be heard from those living at the back of the community, the state has recently said that they plan to build a sound-barrier wall along the highway in the near future. This should help remedy a lot of the traffic noise. We are also offering other solutions to our residents who live along the back row near the highway. Please contact the office and we can discuss that with you. Also, please contact the office to let us know what amenities are not available. Everything is open and available other than our pool, which is closed for the off-season. For a few months last year during COVID, we had to close our fitness room, clubroom and meeting room, but they are all open and available now. They have been open for several months. We sent an email out as soon as they were open again. The pool did open later in the season last year with limited hours and occupancy, due to COVID guidelines. Many apartment community pools did not open at all for the season, but we understood that this was an important amenity for our residents, so we did our best to accommodate our residents and open it when we were able. The pool will be opening Memorial Day weekend this year and we are looking forward to a great pool season! We're very excited about some upcoming projects throughout the community this year, including exterior paint and some pool area updates. Keep an eye on your email for more details to come! As you probably saw in our recent emails, we are cracking down on pet owners who are not picking up after their pets. We are fining those that we catch. The leasing office is open Monday - Saturday and if we are not in the office or answering the phone, we are either touring an apartment with a prospect, on the phone or assisting a resident. If we are missed, we respond to voice messages an
                            Review Author Icon

                            Resident 868130

                            Verified Resident ā€¢ 2020

                            1/29/2021

                            Quality of the apartment are not the best. You can hear everything from your neighbors. For such a rent you will expect better finishing. I can her neighbor alarm every day and Im sure they can hear my kids.

                              Manager

                              2/1/2021

                              Veranda at Norton Commons Apartments
                              Thank you for your feedback. We appreciate you voicing your concerns. Please feel free to reach out to the office at 502-889-1727 so that we may discuss and resolve any noise concerns. Have a good day! Thank you, Rebecca Foster Property Manager Veranda at Norton Commons
                              Review Author Icon

                              Resident 853909

                              Verified Resident ā€¢ 2020

                              12/15/2020

                              So far its a nice quiet place to live, but I wish there was better security for the residential buildings and better upkeep of the area around the 3 recycling dumpsters and trash compactor. Excellent walkability in a beautiful, traditional town is the bestā€¦Ā See More >
                                Manager

                                12/22/2020

                                Veranda at Norton Commons Apartments
                                Thank you for taking the time to give us a positive review. We appreciate your feedback. We have a wonderful community and Norton Commons is such a fun neighborhood, with so many shops and restaurants just a short walk away. We have listened to the recent requests of our residents and we will soon be hiring a courtesy officer to live onsite. We have already started interviewing several officers who inquired about the position. Regarding the dumpsters and trash compactor, we will reach out to our trash service company. Please let us know if have any questions or concerns. We're here to help! Thank you, Rebecca Foster Property Manager Veranda at Norton Commons
                                Review Author Icon

                                Resident 849838

                                Verified Resident ā€¢ 2020

                                12/4/2020

                                I have mention the noise level in the past. There is someone upstairs that stomps around all the time. I can tell every move they make when the have dinner from the chair scraping across the floor. I was suggest that someoneā€¦Ā See More >
                                  Manager

                                  12/15/2020

                                  Veranda at Norton Commons Apartments
                                  Thank you for the feedback. We will be glad to send an email out reminding everyone to be considerate of their neighbors and to ask them to keep the noise level down. Please let us know if we can help you with anything else. Thank you, Rebecca Foster Community Manager Veranda at Norton Commons

                                  Updated Review

                                  Review Author Icon

                                  Resident 717640

                                  Verified Resident ā€¢ 2018 - 2020

                                  11/26/2020

                                  There was a shooting not to long ago and management never reached out or acknowledged it. But then I have received emails in the past recommending and reminding the community to lock their car doors because of theft

                                    Manager

                                    12/4/2020

                                    Veranda at Norton Commons Apartments
                                    Thank you for your feedback. Regarding the incident that occurred three weeks ago, an email was sent out to all residents the following day notifying everyone. We also reached out to the HOA and they increased neighborhood patrol for our community. Please contact our office at 502-889-1727 to verify that we have your correct email address since you did not receive the email. Thank you, Rebecca Foster Property Manager Veranda at Norton Commons
                                    Review Author Icon

                                    Resident 820636

                                    Verified Resident ā€¢ 2020

                                    9/19/2020

                                    The complex is in a great community to live in, great amenities, pleasant staff, easy parking, close to everything. I love my place and will stay here till I need to buy a house. Great for families, and very affordable!

                                      Review Author Icon

                                      Resident 805804

                                      Verified Resident ā€¢ 2020

                                      8/20/2020

                                      I really like living in the apartment complex. The pool and BBQ area are great but because of COVID the pool closes at 5 and I can't use it during the week. The clubhouse is nice but I can't use that either because of COVID.ā€¦Ā See More >

                                        Updated Review

                                        Review Author Icon

                                        Resident 654780

                                        Verified Resident ā€¢ 2019 - 2020

                                        8/2/2020

                                        Love the apartment layout. Struggled to sleep at night due to I-71 traffic. Had some rude neighbors that chronically complained, even when the situation did not exist. Another neighbor with the same layout paid over $400 less a month than me. For these reasons Iā€¦Ā See More >
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2020

                                          7/8/2020

                                          Great apartment, staff is so nice and work hard to make it a good experience. I stayed a year and it became home quickly. Had to relocate for work and family but would definitely choose Veranda again!

                                            Review Author Icon

                                            Resident 748182

                                            Verified Resident ā€¢ 2020

                                            2/28/2020

                                            I havent had any problems since I moved in so Im not sure how to rate, but Im sure it will be fine. I just moved here so have not done much with the community but as far as what Ive experienced it has beenā€¦Ā See More >
                                              Manager

                                              3/2/2020

                                              Veranda at Norton Commons Apartments
                                              Dear Resident: Thank you again for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Leah Maestas Community Manager
                                              Review Author Icon

                                              Resident 735584

                                              Verified Resident ā€¢ 2019 - 2020

                                              1/13/2020

                                              I love being here, I couldn't find a better place! I can not change anything from being here. I have found great friends, the pool is amazing, I love my apartment and all the facilities we have. We just moved from another country and itā€¦Ā See More >
                                                Review Author Icon

                                                Resident 731097

                                                Verified Resident ā€¢ 2019

                                                12/25/2019

                                                Lot of overhead noise. Contact management to no avail. Unsuitable for seniors who are use to living in a private home. Management did contact the residents living above us. Terminated lease and moving to a four- plex condo were residents areā€¦Ā See More >
                                                  Manager

                                                  12/26/2019

                                                  Veranda at Norton Commons Apartments
                                                  Dear resident: Thank you for taking the time to review us, we appreciate all feedback. Please don't hesitate to reach out if there's anything additional we can do for you. My phone number is 502.889.1727. Sincerely, Leah Maestas Community Manager
                                                  Review Author Icon

                                                  Resident 711715

                                                  Verified Resident ā€¢ 2018 - 2019

                                                  10/30/2019

                                                  I first moved into a 2 bed on the second floor and the noise level form the third floor apt was insane, non-stop 24/7. I was not going to make it 12 months! The management staff was awesome in making sure I was satisfied withā€¦Ā See More >
                                                    Manager

                                                    10/31/2019

                                                    Veranda at Norton Commons Apartments
                                                    Dear resident: we strive for resident satisfaction, and we are grateful that we could help you find a solution. Thank you for your feedback we always appreciate it! Have a fantastic day! Sincerely, Leah Maestas Community Manager

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Pets
                                                    • Cats Allowed
                                                    • Dogs Allowed
                                                      Restrictions: breed restrictions apply
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Additional Storage
                                                    • Air Conditioner
                                                    • Balcony
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • DishWasher
                                                    • Fitness Center
                                                    • Granite Countertops
                                                    • Hardwood Flooring
                                                    • Heat
                                                    • High End Appliances
                                                    • Large Closets
                                                    • On-Site Maintenance
                                                    • Pets Allowed
                                                    • Playground
                                                    • Pool
                                                    • Refrigerator
                                                    • Two Outdoor Grills
                                                    Show Less
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                                                    Leasing

                                                    Come home to sophisticated southern living and unrivaled convenience at Veranda at Norton Commons Apartments. Located in the master-planned community of Norton Commons, Veranda offers the perfect setting for a high-end apartment living experience. With timeless style and a premier location, our apartments offer the quality of life you desire and deserve. Veranda features spacious one, two, and three-bedroom apartments, each thoughtfully appointed with designer touches that exude style and sophistication. The array of community amenities are intentionally crafted with you in mind, providing a relaxing sanctuary to call home. Nestled within Norton Commons puts you in walking distance to over 70 restaurants and retail shops. Discover the timeless combination of modern luxury and Southern charm at Veranda at Norton Commons.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    The Connor Group

                                                    C
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                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 74 number of votes by renters, Veranda at Norton Commons is currently rated 4.2 out of 5 stars.
                                                    Veranda at Norton Commons is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Veranda at Norton Commons is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Veranda at Norton Commons is rated 1.3/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Veranda at Norton Commons is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Veranda at Norton Commons is rated 1.3/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Veranda at Norton Commons is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    The Connor Group
                                                    Cats Allowed
                                                    Dogs Allowed
                                                    Restrictions: breed restrictions apply
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    3 Beds, 2 Baths
                                                    3 Beds, 2.5 Baths
                                                    Massive 2BR Townhome with attached garage! Only ONE left! Located in Exclusive Norton Commons! Call TODAY!

                                                    Check Availability

                                                    Veranda at Norton Commons

                                                    March 2024

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                                                    Veranda at Norton Commons is a 688 - 1,510 sq. ft. apartment in Prospect in zip code 40059. This community has a 1 - 3 Beds, 1 - 2.5 Baths, and is for rent for $1,299 - $2,199. Nearby cities include Orchard Grass Hills, Crestwood, Taylorsville, Goshen, and Douglass Hills.

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