Review History for anonymous

President Village


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anonymous

Resident 2012 - 2015

1/31/2015

Do NOT move here!!!! Way over priced for a tiny apartment with paper thin walls!! You can literally here everything next door..Ex. My neighbors were talking about buying a house and I could hear the entire conversation while sitting on my couch! It is freezing in the winter because of the drafty doors and A/C's. The A/C covers they give you are a JOKE. I even tried to insulate mine with blankets to stop the draft and it is still freezing in here There is only 1 thermostat for 2 floors so at night while the downstairs is trying to keep up with the freezing temperature in the living room you are sweating to death in the bedroom! The "Wood Floors" mentioned in the ad are nothing more than rubber flooring that looks like wood placed over COLD concrete. So the floors are always Ice cold no matter what time of year it is! Oh and the glue that they use for the flooring comes up through the cracks and makes it look like there is ---- smeared all over the floor. When we moved in we were told that we wouldn't need a shovel because the landscapers and maintenance take care of that for us, Ya okay!! I couldn't even get out of my house after the snow storm we just had because they didn't keep up with snow blowing through out the storm. My family and I were TRAPPED in the house until 4pm the next day I literally could not even open my front door (fire hazard)! When I was able to get out I fell on a sheet of ice that was the whole length of the walk way because they didn't bother to salt until 2 days after shoveling!!! I don't know why anyone ever complained about the old manager Rebecca she was a million times better than the woman in the office now (I believe her name is Kathy)! I never had an issue with the snow when Rebecca was here and she was personable!!! Ever since she left the office NEVER answers phone calls or returns messages!! They clearly do not know how to be professional because when ever you do have an encounter with the lady in the office it is always an unpleasant one, she is rude and ALWAYS HAS AN ATTITUDE!!!! I pay way too much money to be dealing with someone who is unprofessional and makes residents feel like she can not be bothered!! It seems like someone may be on a power trip now that she is in charge either that or this is not the profession for her because she doesn't know how to talk to residents. I don't care where you come from when you are at work BE PROFESSIONAL!!! My advice is STAY AWAY! People always learn when it is too late which is why there is a constant flow of new residents in and out of here!!
    Manager

    3/9/2015

    President Village
    There is no doubt that the unprecedented snow and cold we've experienced this winter has been stressful to everyone. With the benefit of a few weeks' time, more reasonable weather conditions, and longer days of sunlight upon us, we hope your views and opinions of living at President Village have brightened as well. Our staff tries to be responsive to all residents and all of their needs. It was a challenge to keep up with the heavy snow this winter and as a result, some ice did form on walkways, but we focused diligently on clearing those areas to make sure walking was as safe as reasonably possible. It is rare that we receive complaints about a lack of responsiveness to telephone calls to the office, however it is possible that we simply missed your call. I hope we have been able to address some of your concerns since you initially made them. If not, by all means, I encourage you to contact me directly at President Village Management Office. I trust that as we get closer to spring and summer that you will find having chosen to live at President Village that you in fact made a good decision. Again, please don't hesitate to contact me directly should you want to discuss anything in particular about living here. Sincerely, Kathy Santos Champion

    Review 69 out of 122

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    President Village

    March 2024

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