Overall I have had very positive experiences with Inwood West and just signed up to rent from them for a second year. The location was the first thing that drew my partner and I to the complex. It is very close to major freeways and only a 15-minute ride to Boston assuming traffic is reasonable. The rent was better than many other complexes we looked at considering the amenities we use. The gym is small but has basic cardio equipment, free weights and some cable machines. I go before work, and it is rarely crowded early in the morning. The well-landscaped grounds also make a nice walk/run area. The pool is a nice perk in theory but is often full of kids. I second another reviewer who might like "adults-only" hours from time to time so that we childfree folk could enjoy the pool a bit more.
Maintenance and leasing staff have always been prompt and friendly. Lauren and Taylor in the leasing office are always very helpful and thorough. We've had a couple of minor maintenance issues which were always fixed within 24 hours. We even got upgraded screen doors for our porch and energy efficient light fixtures at no extra charge. Snow removal was rough this past winter, but it was an abnormal situation and the staff did great at keeping things as clear and safe for the residents as possible. I also love the package concierge. For working folks it's great to have someone there until 8pm through the week to get packages.
We were afraid of a large rent increase from year to year but it was actually reasonable. We will happily be renewing with Inwood West.