Review History for anonymous

Briarcliff Apartments East


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anonymous

Resident 2014 - 2015

2/12/2015

I recently renewd my lease after one year. The manager sugested I post a review because of an experience I shared with her. My husband and I are elderly, but get around very well for our age. Two weeks after moving into our apartment, my husband suffered a mild stroke. I was not prepared for such a thing and not being familiar with my neighbors, I felt lost. I was late with my rent and had to call the office to find out what to do. The young lady on the phone was very nice and told me that she would waive my late fee because it was my first time with a late payment. Besides that, my husband was coming home from rehabilitation and we needed to have grab bars put in our bathrooms, she put me on hold and told me she was transferring me to the property manager. When I spoke with this gentleman, he was very kind and told me that they would have somebody take care of this ASAP - apparently ASAP meant within one hour because that is when a contractor showed up at my home! A kind man, he took time to ask about my husband and about the placement of the grab bars. I told him when my husband would be returning home and 2 days latr the bars were in. I also asked the manager for a handicapped space and one was promptly provided. I am also fortunate to be living in a building with very nice and caring people. The nigh after my husband was rushed to the hospital, one of my neighbors came over with homemade soup and a loaf of bread. She offered to help me unpack a few boxes as we still had many unopened and I enjoyed the company after feeling so lost. Briarcliff is our new home and we love it here.
    Manager

    4/8/2015

    Briarcliff Apartments East
    Thank you for sharing your Five Star Experience! We are glad you're enjoying our community as much as we do. We are looking forward to seeing you at our next community event! PS: Remember - Current residents can refer a friend and get a $250 rent credit!

    Review 32 out of 201

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    Briarcliff Apartments East

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