Review History for anonymous

Clarys Crossing


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anonymous

Resident 2015

5/15/2015

The summary is we love the apartment, but are less enthusiastic about management. Meh, the apartment is pretty nice. It was not ready to be moved into, though. It was a bit of a mess, the dryer wasn't hooked up, the windows were already grimy, the tub didn't drain, one of the faucets was not hooked up and the list goes on. But, overall, we like the apartment and that stuff got fixed without a fuss. The real problem, though, is that management is a bit....lost. I don't know if they are in a management shift or what. There were a number of utility fees that were never explained to us. Things were not charged to our account or double charged to our account. Hell, there is a fee to create an account to pay the rent online! That seems crazy to me. It took almost two weeks to get our mailbox key. The cleaning crew we were told would come to take care of the issues from before we moved in never came. They don't even know the wifi password for the office wifi we were told we could use. Not a pleasant surprise in a work emergency. However, the maintenance crew is very nice and appears to be prompt so far and management has been polite and helpful when we ask questions. Of course, most of these questions are not things we should have to ask, but there it is. One major problem that they should really address, though, is the dumpster issue. As far as I know, there is a single dumpster on the premises and it gets full fast. They either need to find another location or get it emptied more often. It is really very frustrating and probably the reason for our trash utility charge.
    Manager

    5/16/2015

    Clarys Crossing
    I am so sorry to hear that your experience has been less than what you expected. As the manager of the community I care about your feedback and would like to set up an appointment to discuss with you the concerns that you have and do anything we can to correct your concerns. Please call me at your convenience at 410-964-5557 - Lynn Lowther, Property Manager

    Review 122 out of 231

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    Clarys Crossing

    March 2024

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