Century Clearbrook
#9,024 #13 #343

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Century Clearbrook

6450 Mercantile Drive E, Frederick, MD 21703
(179 Reviews)
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Floor Plans & Pricing

1 Bedroom

The Sydney

1 Bed, 1 Bath | 888 sq. ft.

3 Available Units

See Floor Plan Details

The Athens

1 Bed, 1 Bath | 791 sq. ft.

3 Available Units

See Floor Plan Details

The Amsterdam

1 Bed, 1 Bath | 868 sq. ft.

1 Available Unit

See Floor Plan Details

The Moscow

1 Bed, 1 Bath | 975 sq. ft.

1 Available Unit

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The Barcelona

1 Bed, 1 Bath | 955 sq. ft.

See Floor Plan Details

2 Bedrooms

The Montreal

2 Beds, 2 Baths | 1,073 sq. ft.

6 Available Units

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The London

2 Beds, 2 Baths | 1,241 sq. ft.

2 Available Units

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The Paris

2 Beds, 2 Baths | 1,093 sq. ft.

See Floor Plan Details

3 Bedrooms

The Atlanta

3 Beds, 2 Baths | 1,429 sq. ft.

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B-
B-

Renter Ratings

C-

Review Ratings

Noise

2.0

Grounds

2.5

Safety

1.5

Office Staff

2.3

Maintenance

2.5

Neighborhood

3.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C+

Number of reviews in the past 365 days

4

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

A-

Average time to respond to reviews

3.25 days

View Community Timeline
View Community Timeline

Century Clearbrook Reviews

(175)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2018 - 2023

2/14/2024

DON'T WASTE YOUR TIME! RUUUUN!

This neighborhood should've NEVER been allowed to be open as long as it has been. Me and my wife lived here 5years, and slowly saw the decline in the community, staff, and apartments themselves. They advertise amenities that aren't even available. My wife loved movingā€¦Ā See More >
    Manager

    2/16/2024

    Century Clearbrook
    Dear Resident, We are saddened by your review. Customer satisfaction is important to our team, and we are very sorry to hear that your impression of our community has changed over time. At your earliest convenience, please reach out to our Resident Experience Specialist at laurenscott@firstcommunities.com. Lauren would appreciate the opportunity to speak with you directly about your concerns. Thank you!
    Review Author Icon

    RATS_AND_ROACHES

    Resident ā€¢ 2022 - 2023

    7/22/2023

    RUDE SELFISH GREEDY ENTITLED STAFF STEER CLEAR RATS AND ROACHES

    READ ALL THE 1 START REVIEWS! STAFF ARE INCREDIBLY RUDE AND SELF CENTERED. The whole place is a nickel and dime scam. There is nothing "luxury" about these apartments. Rats and roaches everywhere. All appliances are broken upon moving in. THE STAFF ARE THE WORSTā€¦Ā See More >
      Manager

      7/25/2023

      Century Clearbrook
      Dear Resident, We are concerned by your review. Providing excellent customer service is important to our team and we are very sorry to hear that you feel this way. When you have a moment, please reach out to laurenscott@firstcommunities.com. Lauren is our Resident Experience Specialist, and she would like to speak with you directly about your feedback.
      Review Author Icon

      anonymous

      Resident ā€¢ 2021 - 2023

      5/24/2023

      Easy Living

      Sure, Clearbrook is expensive (what isn't nowadays)...but it's 1 - a luxury apartment complex so the price is to be expected, and 2 - is managed extremely well! We're going on 3 years of living here and I have not had one single negative interactionā€¦Ā See More >
        Manager

        5/30/2023

        Century Clearbrook
        Dear Resident, Thank you so much for your wonderful review of Century Clearbrook. We appreciate your continued residency, kind words about our team and for sharing what you enjoy most about your home. Please don't hesitate to reach out if there is ever anything we can do for you. Have a nice day!
        Review Author Icon

        anonymous

        Resident ā€¢ 2020 - 2021

        5/1/2023

        Blocks the handicap access.

        They block the handicap access every day for hours on end with golf carts because the staff value their own convenience over the needs of handicap people. If they care this little about the needs of the handicapped, imagine how little they will care aboutā€¦Ā See More >
          Manager

          5/3/2023

          Century Clearbrook
          Dear Resident, We are disappointed by your review. Our team aims to provide the best customer service possible and we are very sorry to hear that you feel this way. Please contact our Leasing Office at your earliest convenience so that we may discuss any concerns that you have. Thank you!
          Review Author Icon

          Peggy_P

          Resident ā€¢ 2022

          2/6/2022

          Overall, the upkeep of the building is very good. However, there seems to be a big problem with people not cleaning up after their pets. Also, since I've moved in, I've had to get rid of quite a few bugs in the apartment, which isā€¦Ā See More >
            Manager

            2/8/2022

            Century Clearbrook
            We appreciate your review and honest feedback, Peggy. We strive to ensure that all our residents have a 5-star experience, and we would like the chance to speak with you directly about your concerns. When you have a moment, please contact Lauren Scott at (704) 251-7786 or at laurenscott@firstcommunities.com. Lauren is our Resident Experience Specialist and would like to talk to you about what we can do to make sure that you have the best residency possible. We look forward to connecting soon.
            Review Author Icon

            anonymous

            Resident ā€¢ 2021

            10/28/2021

            Moved in to clearbrook as means to bridge the gap while we looked for our long term home. Ended up finding it earlier than our lease commitment so we ended up buying out after lease after giving proper notice. Paid the buyout in full viaā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2021

              8/27/2021

              The apartment buildings are newer and the appearance of the area is nice but the appliances inside of the apartment complex are absolutely ancient and mostly disgusting. The utility prices are also ridiculous. They force you to use their set contract with Comcast which isā€¦Ā See More >
                Manager

                9/8/2021

                Century Clearbrook
                Thank you for your feedback. Our team is disappointed to learn about your experiences and we understand your frustrations. When you have a moment, please set up an appointment with our office. We'd like to review our agreed fees and also provide help with anything you need. We hope to connect with you soon.
                Review Author Icon

                anonymous

                Resident ā€¢ 2016 - 2020

                8/17/2020

                Quiet community , The groundskeeper is a female she is doing a great job but she needs help . It is not easy going from one building to another sweeping & mopping . Neighbors are friendly people as well ... Maintenance team is a littleā€¦Ā See More >
                  Manager

                  8/19/2020

                  Century Clearbrook
                  Thank you for the wonderful review. We value your feedback and are always striving to improve. Meredith McAlinden301-682-4766
                  Review Author Icon

                  Resident 765537

                  Verified Resident ā€¢ 2016 - 2020

                  5/4/2020

                  The apartment building are newer and the appearance of the area is nice but customer service needs improving. Great area which is close to stores, restaurants, schools, and I270. The apartments have good amenities such as a swimming pool, fitness gym, and a nice areaā€¦Ā See More >
                    Manager

                    5/6/2020

                    Century Clearbrook
                    Thank you for your review. We would like to speak to you about how we can improve. Please contact us at 301-682-4766.Meredith McAlinden
                    Review Author Icon

                    Resident 759189

                    Verified Resident ā€¢ 2019 - 2020

                    4/13/2020

                    the community is nice, kept clean. apartment is spacious. maintenance is quick to resolve any issues. community has monthly interactive scheduled events some include prizes.There are amazon lockers for packages available on site. Overall, the community is great!

                      Manager

                      5/6/2020

                      Century Clearbrook
                      Thank you for the wonderful review. We value your feedback and are always striving to improve. Meredith McAlinden301-682-4766
                      Review Author Icon

                      Resident 738779

                      Verified Resident ā€¢ 2015 - 2020

                      1/24/2020

                      Very satisfied.................................................. ...........................................................

                        Manager

                        6/19/2020

                        Century Clearbrook
                        Thank you for the wonderful review. We value your feedback and are always striving to improve. Meredith McAlinden301-682-4766
                        Review Author Icon

                        Resident 731656

                        Verified Resident ā€¢ 2019

                        12/27/2019

                        It's only been a couple weeks but my move was very pleasant. Apartment was clean, it's spacious, especially the bathroom and kitchen, the neighborhood and tenants are quiet, regular trash service just to name a few.

                          Manager

                          6/19/2020

                          Century Clearbrook
                          Thank you for the wonderful review. We value your feedback and are always striving to improve. Meredith McAlinden301-682-4766
                          Review Author Icon

                          Resident 722484

                          Verified Resident ā€¢ 2019 - 2020

                          2/24/2020

                          I like the Style and the location. It's very roomy and it's a quiet neighborhood. The location makes it easy to get across town to many places in Frederick as well as on and off the highway. The Staff are all fantastic.

                            Manager

                            6/19/2020

                            Century Clearbrook
                            Thank you for the wonderful review. We value your feedback and are always striving to improve. Meredith McAlinden301-682-4766
                            Review Author Icon

                            Resident 720870

                            Verified Resident ā€¢ 2019

                            11/25/2019

                            Everyone has been extremely helpful and nice! The office staff worked with us during move-in although we were going through a difficult time. The maintenance team has also been very professional and easy to work with.

                              Manager

                              6/19/2020

                              Century Clearbrook
                              Thank you for the wonderful review. We value your feedback and are always striving to improve. Meredith McAlinden301-682-4766
                              Review Author Icon

                              Resident 718042

                              Verified Resident ā€¢ 2018 - 2019

                              11/15/2019

                              My expedite has been hell the maintanve guy didn't fix nothing you have to put in a whole bunch of work orders to get anything done . The people in the office are ok. But my problem is with the maintance guy he's unprofessional, ignorantā€¦Ā See More >
                                Manager

                                11/20/2019

                                Century Clearbrook
                                Thank you for your review. We would like to address your concerns. Please contact the management office at 301-682-4766.
                                Review Author Icon

                                Resident 716102

                                Verified Resident ā€¢ 2016 - 2019

                                11/11/2019

                                I think since I live this appartement every things are good except the higher price if you can review to lower he would be great because we're family now i think when you have some ones who stays in your home for long time youā€¦Ā See More >
                                  Manager

                                  6/19/2020

                                  Century Clearbrook
                                  Thank you for the wonderful review. We value your feedback and are always striving to improve. Meredith McAlinden301-682-4766
                                  Review Author Icon

                                  Resident 699283

                                  Verified Resident ā€¢ 2016 - 2019

                                  9/24/2019

                                  Our rent has been raised/increased by $64 entering our 4th year unjustifiably. We are not happy about this and do not feel we are paying for Luxury Living. There are no locks on the doors of the hallways and some stay open 24/7. There isā€¦Ā See More >
                                    Manager

                                    9/26/2019

                                    Century Clearbrook
                                    Thank you for your review. We would like to speak to you regarding your concerns. Please contact the office at 301-682-4766.
                                    Review Author Icon

                                    Resident 688582

                                    Verified Resident ā€¢ 2019

                                    9/2/2019

                                    I absolutely love my apartment and the community! Meredith and Kylie are so top notch! I just love them both! Kylie was one of the reasons I decided on the community. She was the one to show apartments to me andā€¦Ā See More >
                                      Manager

                                      9/3/2019

                                      Century Clearbrook
                                      Thank you so much for the wonderful review. We are so lucky to have you part of the Century family.
                                      Review Author Icon

                                      Resident 659751

                                      Verified Resident ā€¢ 2006 - 2019

                                      7/2/2019

                                      Have lived at this apartment complex for almost 13 years. That alone should indicate how I feel about Century Clearbrook. The location is convenient and the apartments are well maintained. Management listens to your concerns and tries to resolve any issues quickly.ā€¦Ā See More >
                                        Manager

                                        7/3/2019

                                        Century Clearbrook
                                        Thank you so much for the wonderful review! We are so happy that you have been here for 13 years. Let's make it another 13! Thank you for being a valued resident.
                                        Review Author Icon

                                        Resident 659355

                                        Verified Resident ā€¢ 2019

                                        7/1/2019

                                        I've lived in Century Clearbrook for the past 6 months. The entire staff has been nothing less than courteous, professional, and helpful. I'm glad I've chosen to make this place home for the boys and I.

                                          Manager

                                          7/3/2019

                                          Century Clearbrook
                                          Thank you for such a kind review. We strive to make each residents living experience as wonderful as possible. Thank you for being part of the Century family.
                                          Review Author Icon

                                          Resident 654373

                                          Verified Resident ā€¢ 2018 - 2019

                                          6/19/2019

                                          Quiet, clean community and quick response to any issues you may have. Neighbors are friendly, respectful and have no issues with this being a very dog friendly community. Their could be more lighting in the parking lot, but either way I feel safe for theā€¦Ā See More >
                                            Manager

                                            6/23/2019

                                            Century Clearbrook
                                            Thank you so much for the wonderful review and suggestions. We appreciate your feedback and will advise upper management. Thank you for being a valued resident.
                                            Review Author Icon

                                            Resident 652534

                                            Verified Resident ā€¢ 2017 - 2019

                                            10/2/2019

                                            The maintenance team is amazing. They are fast to make reported repairs. Both during work hours and after hours. They are always polite and friendly. They get to know the residents by name and will make every effort to say "hi" when they see youā€¦Ā See More >
                                              Manager

                                              6/27/2019

                                              Century Clearbrook
                                              Thank you for your 5 star review.
                                              Review Author Icon

                                              Resident 648907

                                              Verified Resident ā€¢ 2017 - 2019

                                              6/5/2019

                                              Nice complex, neighbors can be noisy but great atmosphere overall. Not as luxury as they market it to be, but it could be better. Parking also sometimes a big issue. Wish they had a fenced in dog run area like other places nearby.

                                                Manager

                                                6/6/2019

                                                Century Clearbrook
                                                Thank you for the review and great ideas! We appreciate you being a valuable resident.
                                                Review Author Icon

                                                MsJasmine4689

                                                Resident ā€¢ 2014 - 2019

                                                6/3/2019

                                                Prospective Tenants Beware! I would NOT recommend this apartment complex to anyone. I've lived here for 5 years and was here before Century took over management from Camden and have watched a slow decline since then. I'll outline a few issues that would prevent meā€¦Ā See More >
                                                  Manager

                                                  6/6/2019

                                                  Century Clearbrook
                                                  Thank you for your review, as it provides us with opportunities where we can improve. We would love the opportunity to review lease charges as well as the penalty for terminating your lease early with you. Please contact our office at your convenience. Best - Your Century Clearbrook Team
                                                  Review Author Icon

                                                  Resident 646025

                                                  Verified Resident ā€¢ 2019

                                                  5/29/2019

                                                  From the first time I came to look at the apartments, I knew this was the place for me. I felt safe and the property is well kept. The leasing office staff is so helpful and friendly. Anytime I've had a maintenance issue (very minor),ā€¦Ā See More >
                                                    Manager

                                                    5/29/2019

                                                    Century Clearbrook
                                                    Thank you for the wonderful review. We are so happy that you choose Century Clearbrook as your home! If there is anything we can do please let the office know.

                                                    Features & Amenities

                                                    Laundry
                                                    • Full Size Washer and Dryer Included
                                                    Parking
                                                    • Garage Rental Available
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $400. Rent: $30
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $30
                                                      Less Info
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                                                    Other
                                                    • 24/7 Amazon Hub Package Lockers
                                                    • 9' Ceilings
                                                    • Built-in Desks and Shelving
                                                    • Cable and Internet Ready
                                                    • Central Heat and Air Throughout Home
                                                    • Crown Molding
                                                    • Designer Archways
                                                    • Fitness Center
                                                    • King Sized Bedrooms
                                                    • Large Vanities with Single and Double Sinks
                                                    • On-Site Maintenance
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Premium Kitchens with Microwave Included
                                                    • Private Patio
                                                    • Resident Car Care Center
                                                    • Soaking Tubs and Shower
                                                    • Spacious Floor Plans
                                                    • Vaulted Ceilings
                                                    • View
                                                    • Walk In Closets
                                                    • Wheelchair Accessible
                                                    • Wi-Fi Computer Lounge
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                                                    Leasing

                                                    Now Offering Self-Guided Tours! Please visit our website to schedule today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: Closed
                                                    • Tuesday - Friday: 09:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Highmark Residential

                                                    A-
                                                    A-
                                                    Communities
                                                    387

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 179 number of votes by renters, Century Clearbrook is currently rated 3.9 out of 5 stars.
                                                    Century Clearbrook is rated 2.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Century Clearbrook is rated 2.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Century Clearbrook is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Century Clearbrook is rated 1.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Century Clearbrook is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                    Century Clearbrook is rated 2.3/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 3.25 days to their community reviews in the past year.
                                                    Highmark Residential
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $30
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $30
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Century Clearbrook

                                                    March 2024

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                                                    Century Clearbrook is a 791 - 1,429 sq. ft. apartment in Frederick in zip code 21703. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Middletown, New Market, Walkersville, Urbana, and Brunswick.

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