I honestly cannot believe some of the reviews people have written about Highland Square! I'm sure many of the negative reviews are from competing apartment complexes who are desperate for tenants.
I have lived here since July 2013 and have had amazing customer service from the Leasing office representatives any time I am in contact with them. I am always kindly greeted by someone and offered refreshments when I go to the leasing office and my questions are always answered in a timely fashion. I NEVER feel unsafe living here, you need a key to get in every door including garage. It's also nice not to have to wipe the snow off of my car (especially since garage parking is free. Trust me, I did my research and there is no one that has free garage parking for their tenants). I never hear footsteps/loud voices, yelling (no disturbances whatsoever) It could be because there is concrete in between the walls or I just have quiet and respectful neighbors and I am friendly, quiet and respectful to them as well. I feel safe at the park when I jog there ( which is really nice to have along with the 24hour gym).
Maintenance is always helpful, Things get fixed pretty quickly. For example, I had a light bulb out in the track lighting and wrote an online maintenance thing that night and they came the next day and fixed it. I don't have to go outside to take out the trash and the indoor trash room/ trash chute is regularly sanitized and sprayed to keep from smelling bad. I love the pool and hot tub (never crowded) It's overall a great place to live. I'm not far from work, shopping or DC and there are a lot of perks to living here. Love it here!