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Willow Lake

13010 Old Stagecoach Road, Laurel, MD 20708
(173 Reviews)
$1,255 - $3,881/mo
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Move-In Specials

Move in without paying a traditional security deposit. Replace your security deposit with a low-cost Jetty policy. Ask our leasing team for details.

Floor Plans & Pricing

Studio

Studio - 632 sqft

Studio, 1 Bath | 632 sq. ft.

$1,255 - $1,948

1 Available Unit

See Floor Plan Details

1 Bedroom

One Bedroom - 732 sqft

1 Bed, 1 Bath | 732 sq. ft.

$1,350 - $2,431

13 Available Units

See Floor Plan Details

2 Bedrooms

Two Bedroom - 899 sqft

2 Beds, 1 Bath | 899 sq. ft.

$1,515 - $3,374

25 Available Units

See Floor Plan Details

3 Bedrooms

Three Bedroom 1.5 Bath - 1,046 sqft

3 Beds, 1.5 Baths | 1,046 sq. ft.

$1,985 - $3,881

5 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B-
B-

Renter Ratings

C

Review Ratings

Noise

3.0

Grounds

2.9

Safety

2.1

Office Staff

2.4

Maintenance

2.9

Neighborhood

3.1

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C+

Number of reviews in the past 365 days

7

Manager’s Review Engagement

A

Percentage of reviews responded to

85.71%

Manager’s Review Reply Time

D+

Average time to respond to reviews

54.29 days

View Community Timeline
View Community Timeline

Willow Lake Reviews

(173)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2019 - 2024

1/8/2024

Your worst nightmare

Where do I start, first the staff are cool until that lease is signed and then they could give two ----s about you. There’s no security no cameras. Just in my complex’s parking lot alone over the last year, 8 cars has been stolen 4… See More >
Manager

1/11/2024

Willow Lake
Thank you for your review and feedback. My apologies that your experience has not been the best. Regarding cars on the property, this is an overall county issue. Willow Lake and other communities, in the area, are working closely with authorities to help lessen any other events. Please contact me directly at sashton@morganproperties.com, so I may review your account regarding any charges. Thank you again and I look forward to hearing from you! -Shawntay Ashton, Property Manager.
Review Author Icon

rena4shaw30@gmail.com

Resident 2023

12/21/2023

Love it

I've lived here for about 6 months now and love the place, I love the staff front desk and all, Ms. Prince has always been polite and always helpful, the maintenance staff are great. And I love the peace and quiet.… See More >
    Manager

    12/26/2023

    Willow Lake
    Thank you for your raving 5-star review! We are glad you are loving the team members, community and your new home! If you need anything, please feel free to reach out. We are always happy to assist. -Shawntay Ashton, Property Manager.
    Review Author Icon

    anonymous

    Resident 2022 - 2023

    12/19/2023

    They don’t care about their residents. It’s all about money

    I’ve been a resident since March 2022, they show you a nice model but not the apartment you are moving to. Baseboards are chipped and not replaced. Animal feces on my porch till this day and they left my furniture unit opened. I guess I… See More >
      Manager

      12/22/2023

      Willow Lake
      Thank you for your review. I am sorry your experience with us has not been the best. Please feel free to reach out to me with your concerns so they may be addressed at sashton@morganpropeties.com. -Shawntay Ashton, Property Manager.
      Review Author Icon

      andreajackson0920@gmail.com

      Resident 2023

      11/15/2023

      they nice once the lease is signed its over

      I am writing to express my extreme dissatisfaction with the living conditions at Willow Lakes Apartment, where I have been a resident since moving in on October 2, 2023. My experience has been nothing short of distressing, and I feel compelled to bring the numerous… See More >
        Manager

        11/17/2023

        Willow Lake
        Hello !Thank you for your feedback. I’m sorry to hear you are not satisfied with your experience. To our knowledge, any concerns you had have been addressed. Please feel free to contact me directly if there is anything pending so we can address them and improve your experience with us. I can be reach directly at Willowlakelmgr@morganproperties.com.
        Review Author Icon

        anonymous

        Resident 2015 - 2023

        8/18/2023

        Best Property Manager

        I want to give kudos to Ms. Shawntay Ashton who recently became our property manager. I’m sure it isn’t easy to hear when your residents are having issues but she actively listens and responds with professionalism. She maintains a pleasant demeanor and exhibits grace as… See More >
          Manager

          8/23/2023

          Willow Lake
          Thank you for this raving review! I appreciate all of the kind words. If you need any further assistance, please always feel free to reach out. I am always happy to help! -Shawntay Ashton, Property Manager.
          Review Author Icon

          anonymous

          Resident 2022 - 2023

          7/12/2023

          Willow lake is the worst

          She will be nice to you until the moment you sign your lease and then she will be very rude and disrespectful, -The management is the worst, and Judith will be so nice until the second you sign your lease and then you will see… See More >
            Manager

            7/18/2023

            Willow Lake
            Thank you for taking the time to give us your feedback. We don't have you listed as a resident. Please feel free to contact me directly, so I may help with any issues. I look forward to speaking with you soon! -Shawntay Ashton, Property Manager, sashton@morganproperties.com
            Review Author Icon

            anonymous

            Resident 2022 - 2023

            4/6/2023

            Always courteous and respectful of one’s space; and as equally important, efficient and thorough. Thank you for your service. I’ve been here a little less than a year and the maintenance team is very responsive… See More >
              Review Author Icon

              anonymous

              Resident 2022 - 2023

              3/6/2023

              DONT DO IT

              I wish I could give this place negative stars. DONT DO IT. This is BY FAR the WORST apartment complex I have EVER lived in. The washing machines have been broke for weeks and when you call the office to let them know, they tell… See More >
                Manager

                3/9/2023

                Willow Lake
                Hello and thank you for your feedback. I'm sorry that your experience at Willow Lake has not been the best. Please reach out to me directly, so that I can address your issues. I look forward to hearing from you! Shawntay Ashton, Property Manager sashton@morganproperties.com
                Review Author Icon

                easyb41@gmail.com

                prospectiveVisited 2022

                9/16/2022

                Visit to Laurel MD

                This review is following my visit last week in Laurel, MD. As a Government Contractor, it hard to find a nice place at a fair price near where I need to work. I had Judith Prince as my Consultant, and she was fantastic. When I… See More >
                  Manager

                  9/20/2022

                  Willow Lake
                  Hello! Thank you so much for your kind words. I will be sure to pass them along to Ms. Judith.
                  Review Author Icon

                  anonymous

                  Resident 2020 - 2022

                  9/13/2022

                  PLEASE DO NOT PATRONIZE

                  I currently reside in Willow lake apartments and I CANNOT WAIT until my lease is up. TheSe apartments are roach infested, spider infested, the air in one of the rooms has not worked since moving in here and the maintenance teams only suggesting is to… See More >
                    Manager

                    9/16/2022

                    Willow Lake
                    Hello. Unfortunately, crime happens everywhere and sadly, no community is exempt. Thank you for voicing your opinions.
                    Review Author Icon

                    anonymous

                    Resident 2021 - 2022

                    6/7/2022

                    Mice and roach infested

                    DO NOT MOVE HERE!! These apartments have mice and roaches. Maintenance have came to my house several occasions for the mice problem only to put down 10 mouse traps(that explains how bad it was). The neighbors are noisy and your visitors have to pay for… See More >
                      Manager

                      6/10/2022

                      Willow Lake
                      Hello. I'm so sorry to hear about your current living experience and we do wish you well at your next community.
                      Review Author Icon

                      anonymous

                      prospectiveVisited 2022

                      5/12/2022

                      Excellent property. Great customer service Judith

                      Leasing Consultant, Judith , really sold the property. Toured me around, showed me a two bedroom. Excellent gym, business center. Maintenance looks great. Been to a couple other properties but here I felt at home. I still have another to check out, but they're ahead.… See More >
                        Manager

                        5/17/2022

                        Willow Lake
                        Thank you for taking the time to complete a review and we hope to Welcome You Home soon!
                        Review Author Icon

                        anonymous

                        Resident 2021 - 2022

                        4/30/2022

                        Thinnest walls ever! Don’t move here if you’re a light sleeper

                        The walls here are paper thin, noisy neighbors, has ROACHES!!! The price doesn’t justify the living environment at all! Decent maintenance staff and office but that’s about it. I would not recommend this place to anyone. Until they do more soundproofing on the units (if… See More >
                          Manager

                          5/3/2022

                          Willow Lake
                          Hello. Thank you so much for your review. We wish you well at your next community.
                          Review Author Icon

                          caroldallas

                          Resident 2021 - 2022

                          3/14/2022

                          Ms. Judy was kind and patient with me and she took her time. Very nice and I recommend this apartments to anyone who is looking. My building is quiet and maintenance always take care of my work orders on the same day

                            Manager

                            3/16/2022

                            Willow Lake
                            Good Morning! I'm so excited to hear you are enjoying your living experience at Willow Lake Apartment Homes!
                            Review Author Icon

                            Black Frost

                            Resident 2019 - 2020

                            12/7/2020

                            All the negative reviews are correct. Don't be fooled, I had to stay at this place for a year and couple months, it's all true. Hope you like roaches and mice, because your unit will have one or the other, hopefully not both... The apartment… See More >
                              Manager

                              2/21/2021

                              Willow Lake
                              Thank you for your review, we will use your feedback to improve as we come across issues on our community. We do make sure to advise everyone at move in what the parking policies are in the community to avoid parking issues but if there are any violations to the rules set in place, we unfortunately are unable to help. Also, we are here to address issues that you mentioned, if they are reported to us. We hope that you enjoy your new home and please contact us if there is anything else we can do for you.
                              Review Author Icon

                              Ramjess93

                              Resident 2020

                              6/5/2020

                              The worst experience ever. I moved in November 2019 and I'm counting the days till my lease ends. Please save your money and headaches avoid this over priced property and unprofessional staff who do not care about the tenants rights or concerns. These so called… See More >
                                Manager

                                6/10/2020

                                Willow Lake
                                Thank you for sharing your rating, I am glad that we were able to speak with you 2 days ago and clear up some miscommunications. We are sorry to hear we did not meet your expectations, living in an apartment is a team effort between residents and team members. Please feel free to reach out to me directly for any other concerns at willowlakemgr@morganproperties.com or call the leasing office and ask to speak to the property manager.
                                Review Author Icon

                                anonymous

                                prospectiveVisited 2020

                                4/15/2020

                                I decided not to rent the apartment with them, I called and was told I would get my security deposit minus the holding fee. Now they no longer answer my calls nor emails that I send in an attempt to get my security deposit back......................................

                                  Manager

                                  4/22/2020

                                  Willow Lake
                                  We apologize for your experience. The holding fee is refundable if prospects cancel within 72 hours of being approved. Please reach us directly at the office number 301-776-6600. Please leave a voicemail if you were unable to reach an office staff. We look forward to speaking with you.
                                  Review Author Icon

                                  anonymous

                                  Resident 2017 - 2020

                                  3/2/2020

                                  I moved to Willow Lake Apartments in the summer of 2017 and absolutely loved my apartment, although I had noisy neighbors. It is convenient to everything. A few months after my move-in, I was told by other tenants that they had a mouse issue. At… See More >
                                    Manager

                                    3/6/2020

                                    Willow Lake
                                    We are sorry to hear about your experience. If you are still experiencing any issues in regards to your neighbors or pests. Please contact us at the office so we can address them accordingly.
                                    Review Author Icon

                                    geminilady0606

                                    Resident 2020

                                    2/17/2020

                                    I love the community and all of the activities they provide for the residents. The pizza parties are great. I wish we had more resident participation. The staff is amazing and caring. I've been here 3 months and out of all the communities I toured… See More >
                                      Manager

                                      2/22/2020

                                      Willow Lake
                                      Thank you for the five stars. We are so glad you decided to call Willow Lake your new home, and we appreciate your kind words. Please be sure to recommend us to your friends and family and take advantage of our resident referral program. You can receive money off your rent. Call us at the office for details.
                                      Review Author Icon

                                      anonymous

                                      Resident 2019

                                      9/26/2019

                                      The property manager is very disrespectful and rude. The apartments are infested withe bedbugs and I hate it here moving next weekend! Jamille Lee is the inconsiderate property manager rude with a IDGAF attitude she's a liar she needs to not work there very unprofessional… See More >
                                        Manager

                                        11/1/2019

                                        Willow Lake
                                        Thank you for sharing your review. We appreciate all feedback.
                                        Review Author Icon

                                        anonymous

                                        prospectiveVisited 2019

                                        9/4/2019

                                        If I could rate this property a zero I would. My fiancé and I were looking to move in no later than the end of September. On our first visit we fell in love with the place because it had everything we were looking for.… See More >
                                          Manager

                                          9/10/2019

                                          Willow Lake
                                          I'm sorry to read about your experience. I would be happy to discuss any concerns you may have. Please feel free to reach out to me directly at willowlakemgr@morganproperties.com.
                                          Review Author Icon

                                          Resident 684341

                                          Verified Resident 2018 - 2019

                                          8/22/2019

                                          Willow lakes appartments are a very recommended. The whole area is very clean and safe. The utilities are very useful and the people who work here are friendly. The only thing is that it cost to bring guest to the pool.

                                            Manager

                                            8/27/2019

                                            Willow Lake
                                            Thank you for the four stars. I'm so pleased to read you would recommend Willow Lake Apartment Homes. Due to the size of the community, we have to limit the number of guests that visit the pool daily thus the reason for the minimal $5 charge.
                                            Review Author Icon

                                            Resident 681798

                                            Verified Resident 2002 - 2019

                                            8/17/2019

                                            overall it has been ok. morgan properties is the third managment company thatt has taken over this property since i.ve been living here and most of the changes they have made have been good . Having guests pay for parking,paying for trash pick… See More >
                                              Manager

                                              9/11/2019

                                              Willow Lake
                                              I'm sorry to read about your experience. I would be happy to discuss any concerns you may have. Please feel free to reach out to me directly at willowlakemgr@morganproperties.com.
                                              Review Author Icon

                                              Resident 681785

                                              Verified Resident 2017 - 2019

                                              8/17/2019

                                              The community is good, the maintenance is good but the administrative area sucks, they don't have organization, communication, and really bad customer service, they don't even know what they're doing and most of the time gets me upset.

                                                Manager

                                                8/20/2019

                                                Willow Lake
                                                Thank you for sharing your review and I am sorry to read about your experience. If you would like to discuss your concerns please feel free to reach out to me Jamille Lee at willowlakemgr@morganproperties.com.
                                                Review Author Icon

                                                Resident 681152

                                                Verified Resident 2019

                                                8/15/2019

                                                The apartment itself is pretty good for the price, but we have had multiple issues and have decided to move elsewhere after only a few months. The leasing office has lost documents and was not clear with what we needed at move in. The laundry… See More >
                                                  Manager

                                                  8/20/2019

                                                  Willow Lake
                                                  Thank you for sharing your review and I am sorry to read about your experience. If you would like to discuss your concerns please feel free to reach out to me Jamille Lee at willowlakemgr@morganproperties.com.

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry On-Site
                                                  Pets
                                                  • Cats Allowed
                                                    Fee: $250. Rent: $40. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Fee: $250. Rent: $40. Pet Limit: 2. Comments: Breed Restrictions Apply.
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Management Availability
                                                  • Air Conditioner
                                                  • Amazon Hub Package Lockers
                                                  • Balcony or Patio
                                                  • Business Center
                                                  • Ceiling Fans in Select Homes
                                                  • Clubhouse
                                                  • Courtyard
                                                  • DishWasher
                                                  • Dog Park
                                                  • Fitness Center
                                                  • Garbage Disposal
                                                  • Grilling Stations
                                                  • High-Speed Internet
                                                  • High-Speed Internet Included
                                                  • Monthly Resident Events
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • Outdoor Fitness Area
                                                  • Pet-Friendly Community
                                                  • Playground
                                                  • Pool
                                                  • Short Term Lease Available
                                                  • Spacious Closet
                                                  • Wall to Wall Carpet
                                                  • Window Coverings
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                                                  Leasing

                                                  Lake Front Living in Laurel - Willow Lake Apartments is a wonderfully appointed apartment community with an array of resident amenities. From our professional on-site management and maintenance teams to our relaxing pool and courtyard, we make life easy at Willow Lake. Our garden community is located in the heart of South Laurel with convenient access to major thoroughfares like Route 1 and 197, and the Baltimore-Washington Parkway. Dining, shopping, and entertainment are just minutes away. We offer spacious one, two and three bedroom apartments with the option of a lake or wooded view. The apartment homes feature central air conditioning and heating systems, fully equipped kitchens, large rooms with storage, huge private patios and more.
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Wednesday: 09:00 AM - 05:00 PM
                                                  • Thursday: 09:00 AM - 06:00 PM
                                                  • Friday: 09:00 AM - 05:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Morgan Properties

                                                  B-
                                                  B-
                                                  Communities
                                                  320

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 173 number of votes by renters, Willow Lake is currently rated 2.9 out of 5 stars.
                                                  Willow Lake is rated 2.9/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Willow Lake is rated 2.9/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Willow Lake is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  Willow Lake is rated 2.1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Willow Lake is rated 3.1/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                  Willow Lake is rated 2.4/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 85.7143% of their community reviews in the past year.
                                                  Managers have replied within 54.29 days to their community reviews in the past year.
                                                  Morgan Properties
                                                  Cats Allowed
                                                  Fee: $250
                                                  Rent: $40
                                                  Pet Limit: 2
                                                  Dogs Allowed
                                                  Fee: $250
                                                  Rent: $40
                                                  Pet Limit: 2
                                                  Comments: Breed Restrictions Apply.
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  3 Beds, 1.5 Baths
                                                  Studio, 1 Bath
                                                  Move in without paying a traditional security deposit. Replace your security deposit with a low-cost Jetty policy. Ask our leasing team for details.

                                                  Contact Property

                                                  Willow Lake

                                                  March 2024

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                                                  Willow Lake is a 632 - 1,046 sq. ft. apartment in Laurel in zip code 20708. This community has a 1 - 3 Beds, 1 - 1.5 Baths, and is for rent for $1,255 - $3,881. Nearby cities include Savage, Burtonsville, Jessup, Fort Mead, and Beltsville.

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