Ponds at Georgetown
#3,181 #6 #42

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Ponds at Georgetown

2511 Packard Street, Ann Arbor, MI 48104
(130 Reviews)
$1,699 - $2,455/mo
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Move-In Specials

SPECIALS: SPIN THE WHEEL TO RECEIVE YOUR MOVE-IN SPECIAL!!

Floor Plans & Pricing

2 Bedrooms

Sheldrake

2 Beds, 2 Baths | 1,050 sq. ft.

$1,699 - $2,455

5 Available Units

See Floor Plan Details

3 Bedrooms

Sandpiper

3 Beds, 2 Baths | 1,350 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.6

Grounds

4.6

Safety

4.6

Office Staff

4.6

Maintenance

5.0

Neighborhood

5.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

4

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A-

Average time to respond to reviews

3.25 days

View Community Timeline
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Ponds at Georgetown Reviews

(95)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1187563

Verified Resident 2023 - 2024

3/9/2024

I've been satisfied with my experience at The Ponds at Georgetown. The maintenance staff has dealt quickly and effectively with my few maintenance requests. My apartment is not as quiet as I'd like -- I am fairly often aware of movements on the floor above… See More >
    Manager

    3/12/2024

    Ponds at Georgetown
    We're happy to hear that you're satisfied with your experience and the efficiency of our maintenance staff at Ponds at Georgetown. We understand the importance of a comfortable living environment and appreciate your patience with the noise levels. If you'd like to discuss any of these issues further, please don't hesitate to contact us at 734-761-2330 or ponds@haymanco.com. Thank you for sharing your feedback.

    Updated Review

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    Resident 850533

    Verified Resident 2017 - 2024

    3/7/2024

    My experience at the Ponds has been uniformly positive. I have enjoyed my time here immensely. I have felt at home and well-cared-for during each of the seven years I have lived here. I have especially appreciated Paul Hilse our current manager.

      Manager

      3/12/2024

      Ponds at Georgetown
      It's fantastic to hear that you're having a positive experience at Ponds at Georgetown. We're pleased to know that our management team, particularly Paul, has been able to contribute to your satisfaction. Your kind words motivate us to continue providing excellent service to our residents. Thanks for your review!

      Updated Review

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      Resident 850532

      Verified Resident 2015 - 2023

      12/18/2023

      I've lived here for several years and love it. If there is a maintenance issue it's always fixed quickly. The view out my back door to the ponds is beautiful and relaxing, and the location is super convenient to the University of Michigan and downtown… See More >
        Manager

        12/19/2023

        Ponds at Georgetown
        We're thrilled to hear that you're enjoying your home at Ponds at Georgetown! We work hard to ensure our residents have a comfortable and pleasing living experience, and it's great to hear our maintenance team is living up to that expectation. We're glad you're enjoying the view and the convenient location as well. Thank you for sharing your experience!
        Review Author Icon

        Resident 1205828

        Verified Resident 2023

        12/7/2023

        Requires you to pay for so many unnecessary things, inconsistent with their practices, be careful. They will find an unfair way to money gouge you. The main admin behavior is inconsistent. Will tell you one thing, then back track. Keep your emails ready. You may… See More >
          Manager

          12/11/2023

          Ponds at Georgetown
          We're sorry to hear about your experience at Ponds at Georgetown. We strive for transparency in our practices and we regret if that was not your experience. Please feel free to contact us at 734-761-2330 or ponds@haymanco.com so we can address your concerns. It's our priority to ensure a pleasant living experience for all our residents.
          Review Author Icon

          Resident 1117652

          Verified Resident 2022 - 2023

          3/2/2023

          Good apartment, timely service. Hoever really expensive, a lot of overhead fees, and no option to opt out of valet trash and other extra services should we wish to. Combined with the experience during the power cuts, I feel like ponds is a good place… See More >
            Manager

            3/3/2023

            Ponds at Georgetown
            We're sorry to hear of your frustrations due to our fees. Unfortunately, these fees (which are reflective of current market rates) are necessary to maintain our community's high standard of living. We try to be very clear about any and all charges as well as provide plenty of advance notice about any changes. We'd be more than happy to discuss this further with you, so please feel free to get in touch with us at 734-761-2330 or ponds@haymanco.com. Thank you.

            Updated Review

            Review Author Icon

            Resident 850626

            Verified Resident 2013 - 2023

            1/7/2023

            This is an ideal multi-generational apartment complex. Quiet, lovely grounds, clean, exceptional maintenance staff and property management. Close to everything in Ann Arbor and convenient to highways if needed.

              Manager

              1/9/2023

              Ponds at Georgetown
              Thank you for brightening our day with your kind words! We always love receiving such positive feedback about our community and our staff here at Ponds at Georgetown. We look forward to continuing to provide you with an excellent living experience!
              Review Author Icon

              Resident 1081316

              Verified Resident 2021 - 2022

              11/3/2022

              I have found the Ponds at Georgetown a great place to live - we have the pond with ducks and geese to watch from our terraces, a covered carport, good service when there's a problem, convenient trash pickup, and it's also quiet - no noise… See More >
                Manager

                12/14/2022

                Ponds at Georgetown
                Thank you for brightening our day with your kind words! We always love receiving such positive feedback about our community and our staff here at Ponds at Georgetown. We look forward to continuing to provide you with an excellent living experience!
                Review Author Icon

                Resident 1072688

                Verified Resident 2021 - 2022

                10/6/2022

                My experience with the community so far has been positive. I rather enjoy my neighbors and am getting to know them better. The pond is quite relaxing to sit by and I enjoy watching the wildlife. I really enjoy my time here.

                  Manager

                  10/10/2022

                  Ponds at Georgetown
                  Thanks for awarding Ponds at Georgetown with a stellar rating! It's great that you’re happy and comfortable in our community—we want nothing less for our residents!

                  Updated Review

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                  Resident 852893

                  Verified Resident 2007 - 2022

                  3/5/2022

                  I found my apartment in 2007 and have been here since then. I love my home and hope to be here through my retirement. Any maintenance requests (which have been minimal) are promptly addressed. I would like to see a "community ordinance" against wind chimes.… See More >
                    Manager

                    3/7/2022

                    Ponds at Georgetown
                    A community is only as good as its residents so thank you so much for being an amazing resident here at Ponds at Georgetown! We are so happy you love your home ??

                    Updated Review

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                    Resident 877082

                    Verified Resident 2020 - 2022

                    1/21/2022

                    Mostly OK, but do ask about the add on extras for parking water, trash etc. They could do with cameras in the parking lot ( even fake ones) as our catalytic converter was sawn off our vehicle, and it was not the only… See More >
                      Manager

                      1/24/2022

                      Ponds at Georgetown
                      Thank you for reviewing us. We appreciate your ideas on how we can make Ponds at Georgetown an even better place to live. Resident feedback is valuable to us, and we'll take it into account as we look to improve the property. Please reach out if you'd like to discuss any of your concerns directly with us.
                      Review Author Icon

                      Resident 980566

                      Verified Resident 2021

                      12/11/2021

                      The area is safe and friendly. The management is responsive to apartment issues as well. Wonderful apartment with plenty of space and amenities. The people around are friendly and the management notifies residence of any issues.

                        Manager

                        12/13/2021

                        Ponds at Georgetown
                        Thank you so much for your high rating. We greatly appreciate the kind words and positive feedback. We're thrilled to hear that you are happy with everything at Ponds at Georgetown, including the dedicated management team, friendly community and spacious homes.

                        Updated Review

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                        Resident 913761

                        Verified Resident 2021

                        10/14/2021

                        Nice apartment complex. Nice pool, small gym but with new, upgraded equipment. My apartment is an updated unit, which is pretty nice, though I can feel carpet tacks or something else pretty sharp beneath the carpeting in some spots and the linoleum used… See More >
                          Manager

                          10/15/2021

                          Ponds at Georgetown
                          Thank you for your excellent rating of Ponds at Georgetown! We're happy that you are enjoying your stay in our community overall, however, it is apparent that you have some concerns. Please reach out to us at 734-761-2330 or ponds@haymanco.com if you would like to discuss them further in an effort to remedy them. We hope to hear from you soon!
                          Review Author Icon

                          Resident 916955

                          Verified Resident 2019 - 2021

                          6/14/2021

                          Quiet and nice community, have felt welcome and people tend to keep to themselves which is nice. Enjoy the location, and overall neighborhood/area. Staff/maintenance turnover has been an issue. Taken a very long time to resolve basic issues with the apartment. In house staff doesn't… See More >
                            Manager

                            6/15/2021

                            Ponds at Georgetown
                            Thank you for taking the time to share your thoughts. Hearing from our residents is one important way that we are able to improve our practices for all renters. While we're glad that you are enjoying some aspects of our community, we'd be happy to speak with you about your other feedback in an effort to improve. Please feel free to reach out to 734-761-2330 or ponds@haymanco.com. Thank you.

                            Updated Review

                            Review Author Icon

                            Resident 856453

                            Verified Resident 2011 - 2021

                            6/14/2021

                            Emplioyees come and go through a constantly revolving door. Consequently many projects go unfinished and it gets frustrating trying to keep staff updated with old unfinished business. Issues take too long to be resolved. Valet Waste is a waste. Farming out the billing to Yes is a… See More >
                              Manager

                              6/15/2021

                              Ponds at Georgetown
                              Please accept our sincere apologies for any challenges you've faced during your living experience at our community. Our goal always has been and continues to be to provide our residents with comfortable, welcoming homes and exemplary service. If we've fallen short of expectations, we sincerely apologize. So that we may better assist you, please contact us directly at 734-761-2330 or ponds@haymanco.com, or stop into the office. Thank you.

                              Updated Review

                              Review Author Icon

                              Resident 850928

                              Verified Resident 2016 - 2021

                              6/14/2021

                              When I moved in 5 years ago, The Ponds was a great place to live. In recent year, the standards have dropped considerably. There's a high turnover in leasing office and maintenance staff because Hayman Company is such a hot mess of a company. With… See More >
                                Manager

                                6/15/2021

                                Ponds at Georgetown
                                While we’re sorry to see that your more recent experience with us has fallen short of your expectations, we appreciate you for bringing these concerns to our attention in an effort to make things right. Please reach out to our office at 734-761-2330 or ponds@haymanco.com so that we can discuss the issues mentioned in your review. We look forward to speaking with you.

                                Updated Review

                                Review Author Icon

                                Resident 854248

                                Verified Resident 2013 - 2021

                                6/12/2021

                                The Ponds used to be a lovely place to live, with excellent staff and quaint ambiance throughout the community. Now, I cannot say enough, do NOT move here. The office staff that was here through the first leg of the pandemic was a joke, but… See More >
                                  Manager

                                  6/15/2021

                                  Ponds at Georgetown
                                  We're sorry to see this review. Although it happens infrequently, we never like to hear that a resident is dissatisfied with our service and their experience at our community. We strive to make our residents happy and want our community to be a place that everyone loves to call home. Please be assured that your concerns matter to us. Kindly contact us at 734-761-2330 or ponds@haymanco.com to discuss your feedback and how we might regain your confidence. Thank you.

                                  Updated Review

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                                  Resident 883153

                                  Verified Resident 2015 - 2021

                                  6/11/2021

                                  I've really enjoyed living here. It's a lovely apartment in a beautiful natural setting. I seriously considered leaving when we didn't have onsite maintenance and I'm very glad that got resolved. When we've had onsite maintenance, problems get resolved very quickly. The staff here are… See More >
                                    Manager

                                    6/14/2021

                                    Ponds at Georgetown
                                    We're so happy to see that you are having a five-star experience at Ponds at Georgetown. Thanks for taking the time to share your thoughts and for your kind words about our community. There is nothing better than hearing from happy residents!

                                    Updated Review

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                                    Resident 877034

                                    Verified Resident 2010 - 2021

                                    6/11/2021

                                    The community is good. I really can't complain. It feels like a friendly and safe blend of mature students, Ann Arbor townies and professionals coming and going. It's a little bit noisy during football season, but honestly, that's cool.

                                      Manager

                                      6/14/2021

                                      Ponds at Georgetown
                                      Thank you for your compliments to our community. At Ponds at Georgetown, we truly value our residents and always appreciate their feedback. We look forward to providing you with excellent customer service during your residency, and hope that you'll reach out if we can assist you in any way.
                                      Review Author Icon

                                      Resident 915673

                                      Verified Resident 2021

                                      6/11/2021

                                      I had a good experience visiting the community and continue to have a good experience living in it. I generally enjoyed the tour that we took. I would like more communication about community facilities but otherwise I am having a good experience

                                        Manager

                                        6/14/2021

                                        Ponds at Georgetown
                                        Thanks for taking a moment to share this review and high rating of Ponds at Georgetown! Your compliments motivate us in our continued efforts to serve you with an exceptional living experience.
                                        Review Author Icon

                                        Resident 915549

                                        Verified Resident 2020 - 2021

                                        6/11/2021

                                        The Ponds has overall been a very positive rental experience for me and my fianc?. We've been here for just over a year and are planning to stay for our next two years in Ann Arbor. The apartments are very spacious and nicely finished, providing… See More >
                                          Manager

                                          6/14/2021

                                          Ponds at Georgetown
                                          Hello. Thank you for taking a moment to share your experience at our community. We look forward to providing you with helpful service during your time at Ponds at Georgetown, and hope that you'll reach out if we can assist you in any way.

                                          Updated Review

                                          Review Author Icon

                                          Resident 851574

                                          Verified Resident 2021

                                          6/7/2021

                                          I really enjoy living at the Ponds. There might be other options in the area that seem better on paper, but you really have to live here to fully see why it's such a great place. I love that it is situated in a neighborhood… See More >
                                            Manager

                                            6/10/2021

                                            Ponds at Georgetown
                                            Hello. Thank you for your compliments to our attentive team and peaceful community. At Ponds at Georgetown, we truly value our residents and always appreciate their feedback. We look forward to providing you with excellent customer service during your residency, and hope that you'll reach out if we can assist you in any way.
                                            Review Author Icon

                                            Resident 913210

                                            Verified Resident 2014 - 2021

                                            6/7/2021

                                            Great location. The pool is only open this year during business hours. This is a working class apartment complex. Most people get home from work at about the time the pool closes. Last year they had a late shift and pool stayed open until 730-800.… See More >
                                              Manager

                                              6/10/2021

                                              Ponds at Georgetown
                                              Thank you for reviewing. Your candid feedback is very valuable to us as we continually seek to improve upon our services and our community as a whole. We hope that you'll contact us at 734-761-2330 or ponds@haymanco.com if you would like to discuss your thoughts about our pool hours. We value your residency, and would be happy to speak with you.

                                              Updated Review

                                              Review Author Icon

                                              Resident 855166

                                              Verified Resident 2019 - 2021

                                              6/1/2021

                                              We've been really happy here. It's pretty quiet, and it feels safe here, even coming home late at night. It's close to campus where I work and Packard St. is a nice bike route to get there but I also have the option of catching… See More >
                                                Manager

                                                6/3/2021

                                                Ponds at Georgetown
                                                Respage said: (approved) Thanks for reviewing Ponds at Georgetown! It's our pleasure to provide our residents with a community that they're proud to call home. Your residency and positive review are appreciated.

                                                Updated Review

                                                Review Author Icon

                                                Resident 850627

                                                Verified Resident 2019 - 2021

                                                6/1/2021

                                                Good location and beautiful pond. The buidling itself is very old and maybe there are something updated in various places. The entrance door was updated with glass cover door, which is very covenient.

                                                  Manager

                                                  6/3/2021

                                                  Ponds at Georgetown
                                                  Thank you for taking the time to leave a review of Ponds at Georgetown. Hearing from our residents is one important way that we are able to improve our practices for all renters. Please reach out to our office at 734-761-2330 or ponds@haymanco.com if there are any updates you'd like to discuss. We value your residency, and would be happy to speak with you.
                                                  Review Author Icon

                                                  Resident 884404

                                                  Verified Resident 2016 - 2021

                                                  3/15/2021

                                                  It's been generally good, but has been a degrading experience in recent years. Periodic maintenance such as resurfacing pavement and repainting common areas seems good, but a few months after I moved in there was significant plumbing changes that could have been done between… See More >
                                                    Manager

                                                    10/20/2021

                                                    Ponds at Georgetown
                                                    Thank you for your review of Ponds of Georgetown. It's great that you've been enjoying your experience overall, although we do regret that you've had some issues. Please be assured that your satisfaction and comfort are very important to us. Please contact us at 734-761-2330 or ponds@haymanco to discuss your concerns and what we can do to help.

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer and Dryer
                                                    Parking
                                                    • Covered Bike Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $350. Rent: $35. Restrictions: Breed restrictions do apply. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $350. Rent: $35. Restrictions: Breed restrictions do apply. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • BBQ and Picnic Area
                                                    • Balcony or Patio
                                                    • Breakfast Nook or Bar
                                                    • Carpet
                                                    • Ceiling Fan
                                                    • Community Gardens
                                                    • DishWasher
                                                    • Disposal
                                                    • Fireplace
                                                    • Fitness Center
                                                    • Full Tile Tub Surrounds
                                                    • Hot Tub/Jacuzzi
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Package Receiving Service
                                                    • Playground
                                                    • Pond with Fountain
                                                    • Pool
                                                    • Public Transportation
                                                    • Recycling Program
                                                    • Vaulted Ceilings
                                                    • Walking Trails
                                                    • Wood Style Floors
                                                    • Wooded or Pond Views
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                                                    Leasing

                                                    Welcome home to the Ponds at Georgetown Apartments in Ann Arbor, Michigan, where luxury living meets nature! All apartments feature a host of amenities including a 2nd bathroom, washer & dryer, and fireplace. Visit our clubhouse equipped with swimming pool, whirlpool & 24-hour fitness center. Enjoy our picturesque landscape as you walk over the bridge and through the woods to our secluded pond with tranquil fountain. Feel tucked away in a peaceful setting and friendly community while you remain conveniently located to the University of Michigan campus, downtown Ann Arbor, Briarwood Mall, US 23 and I-94. Call today for reduced rates and current specials!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: 12:00 PM - 04:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Hayman Company

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 130 number of votes by renters, Ponds at Georgetown is currently rated 4 out of 5 stars.
                                                    Ponds at Georgetown is rated 4.6/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Ponds at Georgetown is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Ponds at Georgetown is rated 4.6/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Ponds at Georgetown is rated 4.6/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Ponds at Georgetown is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Ponds at Georgetown is rated 4.6/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 3.25 days to their community reviews in the past year.
                                                    Hayman Company
                                                    Dogs Allowed
                                                    Fee: $350
                                                    Rent: $35
                                                    Restrictions: Breed restrictions do apply
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $350
                                                    Rent: $35
                                                    Restrictions: Breed restrictions do apply
                                                    Pet Limit: 2
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    SPECIALS: SPIN THE WHEEL TO RECEIVE YOUR MOVE-IN SPECIAL!!

                                                    Contact Property

                                                    Ponds at Georgetown

                                                    March 2024

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                                                    Ponds at Georgetown is a 1,050 - 1,350 sq. ft. apartment in Ann Arbor in zip code 48104. This community has a 2 - 3 Beds, 2 Baths, and is for rent for $1,699 - $2,455. Nearby cities include Ypsilanti, Saline, Dexter, Whitmore Lake, and Belleville.

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