Review History for Verified Resident 106178

Dover Hills Apartments


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Resident 106178

Verified Resident 2014

10/17/2014

Overall my experience has been fairly positive. The staff in the front office are always nice and pretty efficient. When I have a problem, it's usually addressed the first time I mention it (with one exception). Something I'm not pleased with was that I felt tricked when I moved in. We were shown a very nice model apartment; I'm not referring to the furnishings or anything like that, just that the apartment was up-to-date and had certain amenities that sold me on living here. Then, when we moved into our actual apartment, we saw that things were more rundown. Our apartment is out of date and a little rundown. I think it's a little dishonest to show a beautiful apartment (and again, I don't mean the paint, furniture, etc., but rather the style and condition) and then not let tenants see the actual apartment until the day of move-in. It's intentional, I'm sure, because by that point, you've moved everything into the area and you don't have time or money to find a new place.
    Manager

    10/17/2014

    Dover Hills Apartments
    Dear Resident, I am glad the office has been able to help with your concerns in an efficient and friendly manner. I apologize that you feel you were moved in to an apartment that does not match the product shown, that is never our intention. While there will always be a difference between a model and an apartment that has been occupied, we go through rigorous work to ensure we return each apartment to the best condition possible. If you have specific issues or feel this is not the case, I would be happy to discuss them with you and find a solution so you can feel a little more pleased with the apartment condition. Feel free to contact me anytime, I look forward to speaking with you. Best, Aaron P. DHA Manager 269-372-0400

    Review 327 out of 515

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    Dover Hills Apartments

    March 2024

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