Review History for anonymous

Franklin River


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anonymous

Resident ā€¢ 1994 - 2019

1/21/2019

I have lived in this community 28 years. It was excellent when I moved in. I did not mind the rental rate and thought I have lived here 28 years. It was worth it. Now I do not think I am getting what I am paying for. The leasing staff lived on site and knew when the grounds needed immediate attention. Now there is trash left on the grounds for several days.Call back from the office may take several days. Maintenance may be achieved on the first try or they may have be called back several times to get the request done correctly. It is a gated community but the gate is up all day and I do not see the security when I come in at night. Happy with my apartment now that they have painted and put in new carpeting. First time in 28 years!. Had to request this.
    Manager

    1/21/2019

    Franklin River
    Carolyn, We sincerely appreciate your feedback. I am so glad you have enjoyed living here for 28 years. We will definitely make sure we are doing a thorough job when picking up grounds. This is the first time I've heard about it from you and I will definitely make sure it does not continue. Also, the gate is up only during our business hours. I am glad you enjoy the fresh paint and carpeting! Please don't hesitate to ask, we are here to help in any way that we can. All the best, Juanita Walker PM 248-356-0400
    1 Previous Review

    Previous Review

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    Resident 31407

    Verified Resident ā€¢ 1999 - 2018

    3/30/2018

    Lived here 27 years. Service was excellent when I moved in. Standards have declined but still better than other complexes I have explored. Requests I have made are followed with positive results. Staff tries to meets my needs in a professional and positive manner.
      Manager

      4/2/2018

      Franklin River
      Thank you so much for taking the time to provide us with feedback. I really appreciate you doing so! Please call me when you get a chance so I can share with you the renovations and improvements we have planned this year! We take pride in providing excellent customer service. I am so happy to hear that it has been recognized. I truly appreciate your kind words. Again, thank you so much for your review. Please contact me at 248-356-0400 or at my email Juanita.Walker@paragonapts.com so I can ensure every concern you have is addressed . Thank you, Juanita Walker Property Manager

      Review 131 out of 366

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      Franklin River

      March 2024

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