Kelsey H is the most courteous and professional office manager for a complex I've had the pleasure of working with!
Manager
9/24/2015
The Grand Reserve at Eagle Valley
Dear Anonymous #1,
Thank you so much for the positive feedback. Kelsey is great. We really enjoy having her as part of our team.
Dear Anonymous #2
Thank you for taking the time to submit your feedback for The Grand Reserve. We truly do value all of our residents and hope that you will give us the opportunity to address your concerns. Perhaps you would be willing to speak with me in person so we can work on making your experience a better one! Please feel free to reach out to me at 651-436-1414. I am always willing to help no matter the issue.
Our community is ranked one of the highest in resident satisfaction for multi-family assets in Minnesota and nationally, so I was both surprised and disheartened to hear that your time with us has been less than desirable. We've earned this ranking because customer service is a top priority for us. Unfortunately it seems we've fallen short in that area with you. We would greatly appreciate another opportunity to change your experience and opinion so again, please feel free to reach out to me so we can work on this with you!
Robin, Property Manager