#7,538 #2 #83

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Sugar Pines

11011 Sugar Pines Court, Florissant, MO 63033
(36 Reviews)
$860 - $1,200/mo
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Move-In Specials

Online Leasing Promo Code: SPRING - Receive $100 off your admin fee when you apply online today! - $100.00 off

Floor Plans & Pricing

1 Bedroom

One Bedroom

1 Bed, 1 Bath | 694 sq. ft.

$860 - $1,050

1 Available Unit

See Floor Plan Details

One Bedroom with Den

1 Bed, 1 Bath | 847 sq. ft.

$960 - $1,010

1 Available Unit

See Floor Plan Details

2 Bedrooms

Two Bedroom Two Bath

2 Beds, 2 Baths | 968 sq. ft.

$985 - $1,200

2 Available Units

See Floor Plan Details

Two Bedroom

2 Beds, 1 Bath | 847 sq. ft.

$960 - $1,055

1 Available Unit

See Floor Plan Details

Two Bedroom Master Suite

2 Beds, 2 Baths | 1,025 sq. ft.

$1,045 - $1,135

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B
B

Renter Ratings

B

Review Ratings

Noise

4.7

Grounds

3.0

Safety

2.7

Office Staff

5.0

Maintenance

5.0

Neighborhood

2.3

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

3

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

8.33 days

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Sugar Pines Reviews

(36)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

johnx8phh014@gmail.com

Resident ā€¢ 2014 - 2024

2/9/2024

02/09/2024, I would like to give Chad the Maintennce lead the top 5 stars! He is the best maintenance person that has ever worked for the Sugar Pines Apartment! I've lived in that Sugar Pines apartments for around 10 years and he (Chad) is theā€¦Ā See More >
    Manager

    2/14/2024

    Sugar Pines
    Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Chad, our Maintenance Lead, was able to exceed your expectations and provide exceptional service. Our team works hard to ensure that our residents have a comfortable living experience, and we're glad to hear that Chad's efforts made a difference for you. We're grateful to have residents like you who appreciate our team's hard work and dedication. Please don't hesitate to reach out if you need anything in the future. We're here for you!
    Review Author Icon

    anonymous

    Resident ā€¢ 2022 - 2023

    9/26/2023

    The Bad the good and Ugly

    I always wanted to live at Sugar Pines, it was very diverse, which I liked. There were issues when I moved there, the stove, the air conditioner, which leaked and soaked the bedroom carpet, and made noise and the dryer vent, all of this afterā€¦Ā See More >
      Manager

      10/14/2023

      Sugar Pines
      Thank you for your feedback. We apologize for any inconvenience caused and are glad that we were able to address the issues you mentioned. We are continuously exploring new ways to improve our security measures and encourage residents to report any rule violations or suspicious activities. We appreciate your efforts to keep the property clean and maintain a happy and comfortable living environment for everyone.
      Review Author Icon

      maddygyrl2009@gmail.com

      Resident ā€¢ 2023

      5/25/2023

      Fix Pest Problem nobody wants roaches in they new place

      I would like to start off by saying Angela Thomas the leasing consultant at Sugar Pines Apartments is amazing at her job, answered all of my questions and made sure I got an apartment that suited my needs. The property Manager Maria was friendly, niceā€¦Ā See More >
        Manager

        5/27/2023

        Sugar Pines
        We apologize there was an unforeseen pest issue hidden within your apartment home. Unfortunately, sometimes this does happen. It does not mean the unit or other units are infested with roaches. It is our understating that as soon as this issue was brought to management's attention that there was a pest control specialist treating your unit within 24-48 hours. Thank you for your review and information.
        Review Author Icon

        anonymous

        Resident ā€¢ 2022

        6/13/2022

        I would not recommend renting here. Staff is friendly but nothing gets fixed. They have onsite maintenance but still nothing gets fixed. Put in several requests and it took almost a month and a half to get one thing fixed.

          Manager

          6/16/2022

          Sugar Pines
          Hello, and thank you for reaching out. Weā€™re sorry to learn that your experience while visiting our community wasnā€™t to your satisfaction. We pride ourselves on giving the utmost care, and weā€™re sorry to hear that wasnā€™t the case. Weā€™d be more than happy to speak with you privately, but unfortunately, we donā€™t know who you are. We invite you to reach out to us in more detail at ResidentServicesstl@MonarchInvestment.com, so we can make things right. Best regards.
          Review Author Icon

          anonymous

          Resident ā€¢ 2018 - 2021

          12/10/2021

          NEVER AND I MEAN NEVER EVER RENT HERE. THESE ARE SOME OF THE MOST UNPROFESSIONAL GROUP OF WOMEN THAT I'VE EVER LEASED FROM. THE TURN OVER IS HIGH. IN 1 YEAR THERE HAS BEEN 3 ENTIRELY NEW STAFF IN THAT ONE OFFICE. WHEN ONE STAFFā€¦Ā See More >
            Manager

            1/4/2022

            Sugar Pines
            Hello, and thank you for reaching out. Weā€™re sorry to learn that your experience while visiting our community wasnā€™t to your satisfaction. We pride ourselves on giving the utmost care, and weā€™re sorry to hear that wasnā€™t the case. Weā€™d be more than happy to speak with you privately, but unfortunately, we donā€™t know who you are. We invite you to reach out to us in more detail at ResidentServicesSTL@MonarchInvestment.com, so we can make things right. Best regards.
            Review Author Icon

            anonymous

            Resident ā€¢ 2020

            12/15/2020

            My daughter moved this past summer. From day one, it was extremely hot in the 3rd floor apartment. There were days when the thermostat read 86 degrees. With a newborn baby this was unacceptable. They came a few times to do "something" that was neverā€¦Ā See More >
              Manager

              12/23/2020

              Sugar Pines
              Hello and thank you for taking the time to leave a review of your concerns. We would like to assure you that customer service is our #1 priority and if your daughter, the lease holder would like to address these issues with us, we would be more than happy to discuss with her. Please have her contact the Property Manager at sgmomanager@monarchinvestment.com Again, thank you!
              Review Author Icon

              Teressa_W

              Resident ā€¢ 2020

              6/15/2020

              Been here for 2 weeks. I moved in a apartment that had a water leak, mold , it was extremely dirty, the water heater needs to be replaced because it only stayed warm enough to take 1 shower even after they turned the water up.ā€¦Ā See More >
                Manager

                6/24/2020

                Sugar Pines
                We are truly saddened that your experience was not as great as we would have liked. We take bad reviews very seriously, and we would like to ensure that your experience is better for the rest of your time here. If there's ever anything we can do for you, please reach out to us in the office.
                Review Author Icon

                LCarr24

                Resident ā€¢ 2020

                5/13/2020

                I was a tenant in Sugar Pine for a year and upon ending my lease and being hopeful of getting my deposit back I was hit with numerous charges for instance fireplace cleaning for a fireplace I never used, painting the walls for walls Iā€¦Ā See More >
                  Manager

                  6/3/2020

                  Sugar Pines
                  We apologize for the trouble you have had in our community. If you have pictures from your move-in or a copy of your move-in checklist, we would be happy to re-evaluate your move-out charges. Please feel free to reach back out to our manager so we can discuss.
                  Review Author Icon

                  McCoyst

                  Resident ā€¢ 2019 - 2020

                  4/29/2020

                  I like this complex because of it's location. As soon as you leave the community, you're at the entry to I-270 West. In my opinion they need to hire more maintenance staff. When I moved in, I had to wait over a month to getā€¦Ā See More >
                    Manager

                    4/30/2020

                    Sugar Pines
                    Hello! We are so glad you love your community here at Sugar Pines. We will take your concerns into consideration and see what we can do to address these issues so they don't cause you problems in the future. Thank you so much for taking the time to share your experience!
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2018 - 2020

                    4/3/2020

                    When I first moved I was excited, Sugar Pines was a nice community, I thought. From day one I have had trouble with this complex from not being able to move in on time to black mold being scrapped off and painted over to threatsā€¦Ā See More >
                      Manager

                      4/16/2020

                      Sugar Pines
                      We are sincerely sorry that you were not satisfied with your home here. Our staff works hard to ensure that all of our residents love their homes, and apologize that we were unable to help you love yours. We're not sure what $250 fee you are referring to however, as there is no such late fee. If there is anything we can do to make this better for you, please reach out to us.
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2018 - 2020

                      3/3/2020

                      I want to start off saying the Apartments are not the best and they are not the worst. I like my Apartment However, I have two complaints. Parking and Tree Sap. The parking has always been bad but now that they are leasing again andā€¦Ā See More >
                        Manager

                        3/31/2020

                        Sugar Pines
                        Thank you for your feedback. We're happy to hear you had an enjoyable experience within our community. We take resident reviews very seriously, as they help us continue to provide excellent service and understand areas where we can improve. If you care to share any additional feedback, please don't hesitate to reach out! Best regards!
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2016 - 2017

                        10/17/2017

                        The apartments are beautiful. The management and maintenance is horrendous. The air is always out and maintenance takes forever to respond. Water damage is reoccurring due to leaks. Our balcony was damaged , through no fault of our own and it is inaccessible. We stillā€¦Ā See More >
                          Manager

                          10/18/2017

                          Sugar Pines
                          Hello, my name is Jonathan with Monarch Investment and Management. I am sorry that your experience at our property has been unsatisfactory. I will be happy to look into any concerns that you have about your home. Please email me at jbundy@monarchinvestment.com, or you can reach out to our on-site staff.
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2015 - 2016

                          10/26/2016

                          What a joke, don't rent here. Just a warning. Young adult, out all hours making all kinds of noise when you have to get up for work, busting bottles, burning plastic on tables. Dope smoking right in the middle of day, passing that joint around,ā€¦Ā See More >
                            Manager

                            11/18/2016

                            Sugar Pines
                            I am sorry to hear that you are unhappy with your residency here. We apologize for any inconveniences or difficulties you've experienced. Please contact us, and we will work to resolve your situation.
                            Review Author Icon

                            keena buckner

                            Resident ā€¢ 2015

                            12/17/2015

                            Sugar pines apt. Is a awesome place to live have more than enough space then we had before. I always have a place to park near my unit. I get alot of privacy the price is right it comes with everything what are youā€¦Ā See More >
                              Manager

                              11/18/2016

                              Sugar Pines
                              Hi, Keena. Thank you for your feedback! Please let us know if there is anything else we can do to make your stay here more enjoyable.
                              Review Author Icon

                              justaskrobin

                              Resident ā€¢ 2010 - 2015

                              6/17/2015

                              Be careful in your choice, would not recommend. Leasing Staff arrogant, service request by-monthly. Good thing is you don't have to worry about the small print, blatant lies in bold print. Take a look around yourself; only thing maintained outside is the cutting of grass/dirt.ā€¦Ā See More >
                                Manager

                                11/18/2016

                                Sugar Pines
                                I am sorry to hear that you are unhappy with your residency here. Our community was bought by a new management company in July 2016. We encourage you to visit our community again if you are looking for a new home.
                                Review Author Icon

                                theinfamusbrad

                                Resident ā€¢ 2013 - 2014

                                2/11/2015

                                The Sugar Pines Apartments of today is a good place to live at! The office management is reasonable, Maintenance comes out in a reasonable timeframe and are very friendly, and almost everybody who lives there is nice and friendly. I will say when I movedā€¦Ā See More >
                                  Manager

                                  11/18/2016

                                  Sugar Pines
                                  Thank you so much for your review! Please let us know if we can improve your stay here.
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2013

                                  10/1/2013

                                  THESE APARTMENTS ARE TERRIBLE! I DON'T KNOW HOW THEY GOT A 100% RATING-PROBABLY MANAGEMENT. THE GROUNDS ARE TERRIBLE, THE APARTMENTS ARE SHABBY AND IN HORRIBLE CONDITION AND MANAGEMENT TREATS YOU VERY POORLY! THERE ARE ALSO DRUG DEALERS ON THE PROPERTY-YES DRUG DEALERS. THESEā€¦Ā See More >
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2009 - 2011

                                    1/10/2011

                                    Nice First Apartment

                                    Sugar pines is much better than we expected. Grounds are very well kept, and maintenaince always responded to issues within 2 days. Staff constantly rotated but I was never individually affected by it. The apartments are definitely the best in the north county area. Iā€¦Ā See More >
                                      Review Author Icon

                                      seven_club

                                      Resident ā€¢ 2008

                                      6/9/2009

                                      be careful if you're a female!

                                      I lived in sugar pines in 2008 and it was okay for a while until it started to get warm. My mom was robbed right outside the apartment, the man snatched her purse and pushed her to the ground. when we talked to theā€¦Ā See More >
                                        Review Author Icon

                                        gardrenter

                                        Resident ā€¢ 2006 - 2009

                                        5/1/2009

                                        I was happy here!!!!

                                        I have lived at Sugar Pines Apartments since 2006. I am moving only because I am getting married and I want to move closer to my fiance. I loved living here and if I didn't have to move I would not. The staff have alwaysā€¦Ā See More >
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2007 - 2008

                                          6/28/2008

                                          It's Ok...

                                          My husband and I moved in 2007 and we will move when the lease is up. The apartments are ok, but for the monthly rent, it should be better. The appliances are old and the apartments need to be updated. My upstairs neighbors are noisy,ā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2008

                                            4/24/2008

                                            I'm happy here, so far

                                            I moved in the first of the year and I don't have any major complaints so far. I researched and researched for months trying to determine which apartment complex was best for my son and me and Sugar Pines, to me, was the bestā€¦Ā See More >
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2007 - 2008

                                              1/9/2008

                                              Too little too late

                                              Unfortunately, I stumbled on this website *after* renting from SugarPines. As the other reviewers have noted, the management is disorganized, uninterested, and often times unpleasant to deal with; getting things repaired takes multiple--five or six--attempts; and appliances are cheap and frail. My neighbors also blast musicā€¦Ā See More >
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2006

                                                10/28/2006

                                                Shady

                                                Things haven't been horrible, but it's heading that direction. I live on the ground floor here and the upstairs neighbors throw trash, beer cans and whatever else over the balcony and make it look like I'm the messy tenant. Somebody even dumped the contents ofā€¦Ā See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2006

                                                  10/18/2006

                                                  I do agree that, the apartments are nice, however the staff DON'T care about nothing but taking your money. they take their dearest time fix the dirty apartment they place you in, but quick to put a notice on your door when you owe themā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Off Street Parking Available
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $300. Rent: $35. Restrictions: Breed/Weight Restrictions apply, please contact the office for more information.. Pet Limit: 2. Comments: There is a non-refundable pet fee of $300 for 1 pet or $500 for 2 pets for the apartment to be pet friendly. There is a monthly pet rent of $35 for 1 pet or $60 for 2 pets. No more than two (2) pets are allowed per apartment with each pet weighing no more than 100 pounds.
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $35. Restrictions: Breed/Weight Restrictions apply, please contact the office for more information.. Pet Limit: 2. Comments: There is a non-refundable pet fee of $300 for 1 pet or $500 for 2 pets for the apartment to be pet friendly. There is a monthly pet rent of $35 for 1 pet or $60 for 2 pets. No more than two (2) pets are allowed per apartment with each pet weighing no more than 100 pounds.
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                                                    Other
                                                    • Abundant Closet and Storage Space
                                                    • Alcove
                                                    • Balcony or Patio
                                                    • Black Appliances and High Definition Counters
                                                    • Breakfast Bar and Pantry
                                                    • Business Center
                                                    • Carpet
                                                    • Central Heat and Air
                                                    • Disposal
                                                    • Fireplace
                                                    • Fitness Center
                                                    • Flexible Monthly Rent Payments with Flex Rent
                                                    • Fully-equipped Kitchen
                                                    • Hazelwood School District
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Payments Accepted
                                                    • Peaceful Residential Setting
                                                    • Picnic Area
                                                    • Pool
                                                    • Premium Lighting Fixtures
                                                    • Premium Vinyl Flooring
                                                    • Sundeck
                                                    • Updated Flooring Available
                                                    • Vaulted Ceilings
                                                    • Window Coverings
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                                                    Leasing

                                                    Welcome to Sugar Pines Apartments! We are an apartment community with 1 and 2 bedroom apartments in Florissant, MO. Our community has a fantastic location, quality apartments, and excellent management to create a positive rental experience. Come visit us to see our newly renovated clubhouse! We offer spacious apartments with newer finishes, and our community has convenient on-site amenities such as a newly renovated clubhouse and 24-hour fitness center. Take advantage of our many amenities as a resident! Sugar Pines Apartments is near I-270 with quick subsequent access to I-70 and I-170. We are a short drive from Downtown St. Louis, the historic Old Town District, and Lindenwood University's North County Campus. Our community is near great local shopping, restaurants and bars, and major employers. We are proud to offer the best apartment rentals in Florissant, MO. Welcome home!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 05:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Monarch Investment & Management Group

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 36 number of votes by renters, Sugar Pines is currently rated 2.8 out of 5 stars.
                                                    Sugar Pines is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Sugar Pines is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Sugar Pines is rated 4.7/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Sugar Pines is rated 2.7/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Sugar Pines is rated 2.3/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Sugar Pines is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 8.33 days to their community reviews in the past year.
                                                    Monarch Investment & Management Group
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $35
                                                    Restrictions: Breed/Weight Restrictions apply, please contact the office for more information.
                                                    Pet Limit: 2
                                                    Comments: There is a non-refundable pet fee of $300 for 1 pet or $500 for 2 pets for the apartment to be pet friendly. There is a monthly pet rent of $35 for 1 pet or $60 for 2 pets. No more than two (2) pets are allowed per apartment with each pet weighing no more than 100 pounds.
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $35
                                                    Restrictions: Breed/Weight Restrictions apply, please contact the office for more information.
                                                    Pet Limit: 2
                                                    Comments: There is a non-refundable pet fee of $300 for 1 pet or $500 for 2 pets for the apartment to be pet friendly. There is a monthly pet rent of $35 for 1 pet or $60 for 2 pets. No more than two (2) pets are allowed per apartment with each pet weighing no more than 100 pounds.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Online Leasing Promo Code: SPRING - Receive $100 off your admin fee when you apply online today! - $100.00 off

                                                    Contact Property

                                                    Sugar Pines

                                                    March 2024

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                                                    Sugar Pines is a 694 - 1,025 sq. ft. apartment in Florissant in zip code 63033. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $860 - $1,200. Nearby cities include Black Jack, Hazelwood, Berkeley, Dellwood, and Ferguson.

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