Review History for anonymous

Infinity at Plaza West


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anonymous

Resident ā€¢ 2013

12/15/2013

I have been living here for a little over a week, and am looking to move out as soon as I find another apartment. Roanoke West is disgusting! I do not feel the least bit safe or at home in these apartments. When you walk into the building it not only smells like an ashtray, but it also smells like cat liter/dead bodies. They do not clean the entry way, or any of the hallways, which are always filled with dirt and leaves. I was unaware that the apartment did not come with a microwave (wtf!) or a dishwasher. I have been using paper plates and solo cups to suffice. There are numerous wires/cords that, instead of being removed, are painted over. There are numerous spots on my walls that are all different colors of paint. When I moved in the blinds were filthy (covered in someone elses' hair) and the only thing clean in this apartment was my new carpet. The bathroom is the worst thing of all; my toilet seat doesn't even fit on my toilet, there is no storage, and my shower has tons of cracks in it. There is also no way to make your shower enjoyable, as the water is either extremely hot or freezing. Not to mention, the hot and cold water are switched around. The laundry facilities are a joke, and if you're not careful, people will take your clothes out and either steal them or put them on top of the wash to mildew. It's $1.50 to wash and an additional $1.50 to dry (you have to dry them twice, making one load of laundry $5 effing dollars). You can only reload your laundry card during the leasing hours, which are terrible if you work 9-5 like the rest of the world. I have heard packages go missing, so I advise sending your packages elsewhere if possible. The parking lot is poorly lit and there is no lighting in the front entrance (so safe, right?) There is SO so much more wrong with these apartments. DO NOT MOVE HERE. The day I leave Roanoke will be the best day of my life.
    Manager

    12/26/2013

    Infinity at Plaza West
    Dear Resident, We are very sorry to hear that you arenĆ¢??t satisfied with your choice to live at Roanoke West. We would like to take this time to address some of the concerns you mentioned below. Please feel free to discuss any further concerns directly with the property manager as well. Hallways Ć¢?? We do our best to keep the common areas of our property clean and are making every effort to ensure all of our residents are able to enjoy them as well as their apartment. As you may or may not know, effective March 1st, 2014, every apartment home along with all common areas (hallways, entryways, parking lots) will be smoke-free. As far as dirt and leaves being in the hallways, when the fall season approaches, there are times when leaves are tracked into the entryways and/or hallways but we make every effort to remove them as soon as possible. We are very sorry that you didnĆ¢??t realize your apartment didnĆ¢??t come equipped with a microwave or dishwasher. Our model apartments do not have these appliances and there is no advertising that states they do. Since there arenĆ¢??t any apartment homes that do have them, we wouldnĆ¢??t ever tell someone otherwise. Again, we apologize if the lack of these items werenĆ¢??t made clear during your initial visit with us. Regarding your concerns about wiring, paint, toilet seat, tub cracks and your hot/cold water handles, we welcome you to submit a work order request so that we can have our professional maintenance team evaluate and address any issues. You can do this by email, by phone, in person or online in the Resident Portal section of our website. We are extremely sorry to hear that youĆ¢??ve had issues in the laundry facilities as well. This was very surprising to us as we havenĆ¢??t had any other resident complaints but we still want you to be comfortable doing your laundry. The reason we must keep the laundry card machine in our office is because it has cash inside so it must be in a locked area at all times. We are open on Saturdays from 10:00am-5:00pm and welcome you to stop by to fill your laundry card. Package Acceptance is a service that we offer to our residents as a courtesy. We have a package log that we utilize in order to keep track of incoming and outgoing packages. A package does not leave our office unless the resident it is addressed to has signed for it. We hope this puts to rest your concern of missing packages. Again, we are very sorry to hear of your disappointment and would love the opportunity to discuss your concerns with you personally. Please call our office at 816-531-2205 at your convenience. Sincerely, Roanoke West Management

    Review 56 out of 135

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