I did not have hot water for a little while. As soon as the managment found out, they bought a new hot water heater and it works great. Not everything can be perfect all the time. For the most part, I have enjoyed living at roanoke west. The walls aren't sound proof but I know I live in an aparmtnet. If I wanted sound proof I would rent a sound stage or live in a a concrete bunker underground. I like it here and plan on living here a long time.