Review History for hja

The Retreat at Walnut Creek


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hja

Resident 2014

10/30/2014

The best part of this complex is the location. Easy access to the highway and centrally located to get all around the metro in good time. I just relocated to the KC area in May so I enjoy the location to get places. The apartment is ok. I don't advise renting a basement unit. I initially had a basement unit and discovered mold growing on the kitchen cabinets, on items in the master closet (clothes, pillows, suitcase and shoes--gross), and in the laundry area. Since it was in the basement, the trees made it very dark in the apartment and soon after I moved in I noticed it was very humid in there and it started smelling musty. I tried a dehumidifier inside and then later discovered all the mold. The basement units apparently back up to a basement storage-type area so it, too, was very dark and damp and had mold in it--was what the maintenance people told me. They came and "cleaned" the areas with mold with some sort of solution in a spray bottle and called it good, not really addressing the moisture issue. I couldn't handle living in that unit anymore because I kept finding more mold, so they "let" me move to a different building and unit. This time I'm on the middle floor and it's not so dark and damp so it is more enjoyable to live here. However, I am out $150 for moving costs and dry cleaning costs (to remove mold from clothing items), plus I threw away several things that could not be cleaned. I "chose" to move to a different unit so I had to pay for moving myself...what I can't understand is that I moved to a different unit as a result of them not maintaining the buildings properly and mold grew all over my belongings. So, in summary, living here is ok for the time being, but DO NOT accept a basement unit! Oh and we also need more dog stations in well-lit areas please.
    Manager

    7/28/2015

    The Retreat at Walnut Creek
    Hi, my name is Emily with Monarch Customer service. I would like to thank you for your input. Each of our resident's comments is very important to us. I am sorry to hear that your initial experience at Walnut Creek was unsatisfactory, but glad to hear things are improving with the new apartment. We will continue to work on ensuring that all residents have an enjoyable living experience, so, thank you again. If you have any additional concerns please contact me via email at emertz@monarchinvestment.com. Best Regards, Emily

    Review 38 out of 249

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    The Retreat at Walnut Creek

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