Review History for anonymous

Watermill Park Apartments


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anonymous

Resident 2014

12/3/2014

I'll start off with the good things. It is conveniently located off of I-44, there is a gas station and a Dollar General within walking distance, if you want to rent a redbox or pick up a few groceries. Now to the bad. I have had several issues while living at Watermill Park Apartments. The management does not explain the "additional" fees that come along with your rent and insurance that you pay and about 2 months after you've been paying your rent, you start getting charges that weren't explained to you and you have no idea why your rent is now higher than it was in the last two months. Well those charges consist of a water, electric, and "administrative" fee. It would have been nice if someone would have explained these charges to me in the beginning. The administrative fee is only due to them having a digital invoice, I don't see why it's my responsibility to pay for that since we are in a digital age and most places email you an invoice/bill with no additional charge to the service they provide. The supposed insurance that you pay every month does not cover YOUR property at all. It only pays for their building, so you have to get additional insurance to cover your own stuff and you are obligated to pay for their insurance no matter what. And they don't tell you that either, I found that out from a friend who rents from another TLC property. Next issue, the noise. I live in between floors and I hear the people above me all the time. I can also hear dogs howling across the hall early in the morning. When I first moved in, there were two huge dogs living above my apartment that were noisy and I mean loud. I notified the office thinking that this person shouldn't be allowed to have these huge dogs living in a small apartment and they told me to call security when the dogs are being noisy. I asked them if there was a size restriction on dogs and they couldn't give me a straight answer. Nice. I can also smell smoke from a smoker's apartment that floats into my apartment from the venting system. It makes my whole apartment smell like smoke and takes several hours for the smell to go away until the next time. I don't appreciate this at all being a non-smoker. Also, I was not notified that someone had been breaking into several cars in the apartment parking lot. The only reason I found out was because I just so happened to be in the office that day and the management was talking about it. They said they didn't want to "alarm" people by telling them...well that would have been nice to know so I could be on the lookout for suspicious activity. They say they have security checking out the area at all hours but I have only seen there supposed "security" one time in the 10 months that I've lived here. The mail system is horrible. The Post Office even told me they don't like leaving packages with the office personnel because they know that the customers don't get their packages. I have to check with the office several times just to get my package since they don't notify you that you have a package. All it would take is putting a simple note in your mailbox. They definitely need to have more dumpsters available as trash is usually flooding out of it days before trash day. They used to have a nice play area for kids until a wind storm damaged it and they tore it down and never replaced it. There's nowhere for kids to play besides the parking lot and sidewalks. There's only a small swimming pool that gets very overcrowded in the summer. No hot tub, no tennis courts, no basketball courts, so you have to drive anywhere to find free activities like these that most other apartments offer. The fitness facility has old rusty machines and is a very tiny room, however it is one of their few amenities. For as much as I pay for rent, I would expect a few nicer amenities. On a good note, they keep the place fairly tidy with the landscaping. Don't set your trash outside your door for even a minute cause they threaten to charge you a $25 fee. They have a maintenance guy that fixes anything in your apartment after you turn in a request for it. He is very quick and always leaves a note after he's done stating that the issue has been fixed. However, it took them months to fix an outdoor light on the front far right of the building and all the renters with dogs have to stand in complete darkness when taking their dogs out to do their business. The hallways are also very dark when a light goes out and again takes them months to fix it. All in all, they are decent apartments but I won't be renting from TLC properties ever again and recommend everyone else not to either. A new day, a new problem here at TLC. I am never renting from TLC properties EVER AGAIN. Time and time again they have disappointed me. If you know what's good for you, rent anywhere else. Today maintenance left my door unlocked. I can't even imagine who could have walked into my apartment and all the things they could have taken without anyone noticing while I was at work. My friend who also lives here has been double-charged for her month's rent more than once and then they try and charge her a late fee because she wasn't sure what amount she was supposed to pay since the usual 600 hundred and something was now over $1,000! Their computer system sucks and has caused numerous issues including the one I just mentioned. And I've heard from others that have rent from TLC properties that it is not just Watermill, its ALL TLC properties. So if you are looking for a place to live in Springfield and you are considering an apartment, make sure its not a TLC property or you'll get screwed over one way or another.

    Review 5 out of 16

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    Watermill Park Apartments

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