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Camden Touchstone

9200 Westbury Woods Drive, Charlotte, NC 28277
(59 Reviews)
$1,229 - $1,569/mo
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Floor Plans & Pricing

1 Bedroom

1.1

1 Bed, 1 Bath | 650 sq. ft.

$1,229

3 Available Units

See Floor Plan Details

2.1

1 Bed, 1 Bath | 889 sq. ft.

$1,309

3 Available Units

See Floor Plan Details

2 Bedrooms

2.2A

2 Beds, 2 Baths | 1,012 sq. ft.

$1,339

3 Available Units

See Floor Plan Details

2.2B

2 Beds, 2 Baths | 1,145 sq. ft.

$1,459

2 Available Units

See Floor Plan Details

3 Bedrooms

3.2

3 Beds, 2 Baths | 1,163 sq. ft.

$1,569

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B
B

Renter Ratings

B-

Review Ratings

Noise

4.0

Grounds

2.0

Safety

3.0

Office Staff

2.0

Maintenance

3.0

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C-

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

6 days

View Community Timeline
View Community Timeline

Camden Touchstone Reviews

(58)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2020 - 2022

6/14/2023

Apartments need to be updated / constant staffing change

My time there was great during. There were issues with the apartment, but once the new maintenance team took over, they were more than willing to help out. However, when it came time to leave, our experience was soured immensely. That maintenance team who helpedā€¦Ā See More >
    Manager

    6/20/2023

    Camden Touchstone
    Hello, We apologize for not delivering consistent service. Our goal is to always ensure that our residents live excellence and that even when they depart, that level of service is still delivered. Please feel free to contact the leasing office at any time and we will continue to look into this matter for you, if it has not already resolved. Best, Camden Touchstone
    Review Author Icon

    kanester1970

    Resident ā€¢ 2018 - 2022

    2/10/2022

    This neighborhood is clean, quiet, well maintained and has an amazing staff! They are always friendly and responsive. The buildings are a bit older, but solid and pretty soundproof. The property is beautiful and looks just like picturesā€¦ and they have a nice long poolā€¦Ā See More >
      Manager

      2/11/2022

      Camden Touchstone
      Thank you so much for taking to the time to share such kind words! We are so happy to hear you are enjoying your living experience and would recommend us to everyone. We appreciate you! Enjoy this pool season!
      Review Author Icon

      anonymous

      Resident ā€¢ 2021

      12/2/2021

      I have lived here for a few months now and I am very satisfied with it. The staff is professional, effective and always tries to help as fast as they can (which is very fast). I feel safe here and it is overall a veryā€¦Ā See More >
        Manager

        12/6/2021

        Camden Touchstone
        Thank you so much for taking the time to write us your review! We are so happy you are enjoying your living experience so far and look forward to provide you with living excellence through out your stay. Please let us know if you need anything! Camden Touchstone
        Review Author Icon

        joechoward

        Resident ā€¢ 2019 - 2020

        7/8/2020

        My mother, who is elderly, was looking for a community to reside in that is safe, quiet, close to shopping, and maintained a staff that cared and remained attentive to maintenance and customer needs. She found this living in Camden Touchstone. Our first interaction withā€¦Ā See More >
          Manager

          7/10/2020

          Camden Touchstone
          Thank you so much for taking the time to leave us such a wonderful review! We are inspired by your kind feedback and are so glad your mother is enjoying her experience here at Camden Touchstone. We look forward to continue to provide living excellence. If there is anything you need please donā€™t hesitate to let us know. All the best, Karleen Community Manager
          Review Author Icon

          Jeriece_T

          Resident ā€¢ 2018 - 2019

          2/19/2019

          The staff here at Camden Touchstone are exceptional .They have done such a great job of making this place feel like a true home is supposed to feel. They are caring, they have left gift packages to residents, expressing their gratitude for choosing to leaseā€¦Ā See More >
            Manager

            2/20/2019

            Camden Touchstone
            Dear Jeriece, Thank you so much for taking the time to write this kind review. We are so glad you are loving every moment at Camden Touchstone! It is important to us that you feel comfortable, welcome and taken care of in your home. We will continue striving to provide you Living Excellence, please let us know if there is any way we can improve! Best, Your Camden Touchstone Team
            Review Author Icon

            Dycebsd

            Resident ā€¢ 2015 - 2017

            11/18/2017

            Great Staff. Very professional and helpful. Responded immediately when we had a maintenance need. Property is well kept. Great dog park for pet lovers. Very quiet neighborhood. Also top tiered school district. Loved living at Camden Touchstone! Would definitely recommend.

              Manager

              11/20/2017

              Camden Touchstone
              Thank you for living with us! We appreciate you!
              Review Author Icon

              Mattd2173

              Resident ā€¢ 2015

              7/10/2015

              I took over someone's lease for 3 months. My review is based on that time spent there. I was in a 1 bedroom apartment that was very out dated. The layout was awkward, but livable. There was blue painters tape in random places throughout theā€¦Ā See More >
                Manager

                7/14/2015

                Camden Touchstone
                I'm sorry to hear the experience during your time here wasn't exactly what you hoped for. Please contact me at 704.541.3573 to discuss your apartment and charges. I will be happy to work toward whatever resolution we can come to. Thank you for the feedback! Camden Community Manager
                Review Author Icon

                Resident 36255

                Verified Resident ā€¢ 2013 - 2014

                10/12/2013

                Touchstone is great!<br><br>Likes and Dislikes: The staff is excellent and the community is a very nice place to call home. The grounds are beautiful and very we'll maintained.ā€¦Ā See More >
                  Manager

                  12/6/2013

                  Camden Touchstone
                  Thanks, we want to give you a great experience!
                  Review Author Icon

                  Resident 34794

                  Verified Resident ā€¢ 2007 - 2014

                  10/3/2013

                  Our family has been here for years, and we love the place...<br><br>Likes and Dislikes: Staff and Location are the biggest draw...ā€¦Ā See More >
                    Manager

                    12/6/2013

                    Camden Touchstone
                    Thanks, glad to have you here!
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2008 - 2010

                    9/29/2013

                    I lived here a couple of years ago for just over two years. I really enjoyed the apartment and the community. I lived toward the front of the complex and always felt safe. I had some very nice neighbors, some of which had lived thereā€¦Ā See More >
                      Manager

                      12/6/2013

                      Camden Touchstone
                      I'm sorry to hear you had this problem with the hot water and the heat. To any current or future residents: if you ever have this problem again, please contact the office immediately and we will work out a solution for you. Thank for your patience while you lived here, we will fix it for the next person!
                      Review Author Icon

                      Resident 34015

                      Verified Resident ā€¢ 2013 - 2014

                      9/25/2013

                      See comments above<br><br>Likes and Dislikes: Location and quietness. Desperately needs to be upgraded! Leaky ceiling, windows & doors, old appliances, undersized HVAC systems and meldew tiles with resurfaced tubs that peels.ā€¦Ā See More >
                        Manager

                        12/6/2013

                        Camden Touchstone
                        Hi, I'm sorry to hear your apartment wasn't exactly what you were expecting. If you are a current resident, please contact me immediately to discuss possible fixes in your apartment home. Thank you! 704.541.3573
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2013

                        8/27/2013

                        This is generally a good complex, but it's not a good fit for people who cannot acclimate to the the sounds of others living around you. The other reviews are telling the truth. I hear showers, toilets, vacuum cleaners, garbage disposals, traffic going up andā€¦Ā See More >
                          Manager

                          8/27/2013

                          Camden Touchstone
                          I sincerely apologize for some of the inconveniences you are experiencing in your apartment regarding noise. It is our job to provide living excellence to our residents. I would like to speak with you and try to resolve some of these issues with the help of my maintenance staff.
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2012 - 2013

                          7/23/2013

                          As a previous reviewer stated noise can be a problem here. I can hear my upstairs neighbor walking around because the floors creak loudly at times. I can also hear the sounds of running water in the pipes, a flushing toilet, shower water and theā€¦Ā See More >

                            Updated Review

                            Review Author Icon

                            Resident 14271

                            Verified Resident ā€¢ 2012

                            4/25/2013

                            Fairly nice overall as to location and staff but the noise levels can be high at times inside the apartment. Sub flooring creeks loudly from the apartment above, also can hear from other apartments the garbage disposal, vacuum cleaners, dish washers, the sound of waterā€¦Ā See More >
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                              Resident 13995

                              Verified Resident ā€¢ 2013

                              4/24/2013

                              Love it!

                                Review Author Icon

                                Resident 13528

                                Verified Resident ā€¢ - 2012

                                4/20/2013

                                This neighbourhood is in the midst of the greenway. lush greenery. Pleasant landscape, peaceful community.

                                  Review Author Icon

                                  Resident 12907

                                  Verified Resident ā€¢ 2013

                                  4/18/2013

                                  I love Touchstone. Even though there are families with kids in our community it is still a very quiet community. We have new grills near the pool, a nice tennis court and a newly renovated fitness room. The staff are nice and always are willingā€¦Ā See More >
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                                    Resident 12889

                                    Verified Resident ā€¢ 2013

                                    4/18/2013

                                    Love the wooded areas near the building... I feel like I'm in a tree house on my screened-in balcony. Nice and clean community w/ decent residents. Walls are thin tho... hear my neighbors singing in the shower and occassional yelling, but no partying in myā€¦Ā See More >
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                                      Resident 12421

                                      Verified Resident ā€¢ 2013

                                      4/16/2013

                                      My boyfriend and I enjoy living at Camden Touchstone. The staff is friendly and always helpful. If we ever have anything that needs fixing, they are fast and always do a good job. The valet trash service is awesome. The apartments are spacious enough, awesomeā€¦Ā See More >
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                                        Resident 11640

                                        Verified Resident ā€¢ 2013

                                        4/11/2013

                                        We love living here, there is a reason we haven't moved! You wouldn't believe how fast, personable, trustworthy, and efficient all the employees are here - Linda and Robert in the office and Rick and Brad with maintenance. They give 110% in all their effortsā€¦Ā See More >
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                                          Resident 10987

                                          Verified Resident ā€¢ 2013

                                          4/5/2013

                                          This is a small, very quiet, safe, well-managed, wooded complex with a great location tucked into the Touchstone neigborhood between all the shopping and dining you'll ever need at Carolina Place/Pineville to the west, the Arboretum to the east and the upscale Ballantyne area justā€¦Ā See More >
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                                            Resident 10861

                                            Verified Resident ā€¢ 2013

                                            4/4/2013

                                            This is a great apartment community. It is well cared for and when there is a problem the staff are there to immediately fix it. The people in the community are professional and friendly but stay to themselves as well. One thing I have beenā€¦Ā See More >
                                              Review Author Icon

                                              Resident 10667

                                              Verified Resident ā€¢ 2013

                                              4/3/2013

                                              I absolutely love it here. We moved here from PA and the setting and environment is so homey to me. I love the trees and wooded areas. The staff and maintenance guys are friendly and are quick to answer any question. Something as simple asā€¦Ā See More >
                                                Review Author Icon

                                                Resident 10251

                                                Verified Resident ā€¢ 2013

                                                3/31/2013

                                                Great Location, Quiet, Clean, Attentive Office staff, A good amount of kids but not an abundance but enough for my 9 year old to have fun! Waiting for more weather to enjoy the greenway within walking distance. A+ Rating!

                                                  Review Author Icon

                                                  Resident 10160

                                                  Verified Resident ā€¢ 2013

                                                  3/29/2013

                                                  Camden Touchstone was a great place to live. The social scene was cool if you take advantage of the invites. And it depends on what you like, but it's a nice way to get to know your neighbors. We aren't really safe anywhere, so that'sā€¦Ā See More >

                                                    Features & Amenities

                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $350 ~ 350. Rent: $25. Restrictions: ??We allow cats and dogs, up to 3 pets per apartment. ; Pet Fee: $350 per pet (non-refundable); Pet Rent: $25 a month; per pet. Breed restrictions may apply. Breed, size and weight limitations and fee/deposit requirements do not apply to assistance animals. <FONT size=2>MyCamden.comWatch the video now to find out more about our resident exclusive site MyCamden.com!<A href="http://mycamden.com/sites/Touchstone/" target=_blank>Watch Video. Pet Limit: 3
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                                                    • Cats Allowed
                                                      Fee: $350 ~ 350. Rent: $25. Restrictions: ??We allow cats and dogs, up to 3 pets per apartment. ; Pet Fee: $350 per pet (non-refundable); Pet Rent: $25 a month; per pet. Breed restrictions may apply. Breed, size and weight limitations and fee/deposit requirements do not apply to assistance animals. <FONT size=2>MyCamden.comWatch the video now to find out more about our resident exclusive site MyCamden.com!<A href="http://mycamden.com/sites/Touchstone/" target=_blank>Watch Video. Pet Limit: 3
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                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • BBQ and Picnic Area
                                                    • Concierge
                                                    • Convenient Access to I-485
                                                    • Convenient to Ballantyne
                                                    • Convenient to Southpark Mall
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Flexible Spaces for Home Office
                                                    • Greenway Access
                                                    • Grilling Area
                                                    • Online Maintenance Requests
                                                    • Online Payments Accepted
                                                    • Pool
                                                    • Premium School District
                                                    • Recycling Program
                                                    • Resident Car Care Center
                                                    • Resident Social Site
                                                    • Salt Water Swimming Pool
                                                    • Tennis Court
                                                    • Transitioning to a non-smoking community
                                                    • Valet Trash Service
                                                    • WiFi in Common Areas
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                                                    Leasing

                                                    We offer live video, self-guided, and team member tour options by Appointment Only. Please call 24 x 7 to schedule. Face-coverings are required when visiting our office. Camden Touchstone's unique finishes & resort-style amenities are designed to provide you with an escape from daily stresses. Step into one of our open-concept one, two and three bedroom apartment homes with walnut-plank flooring, large patios/decks, cozy fireplaces, full-size washers and dryers, valet living, a money-saving cable and high-speed internet package and more. Working from home? Our spacious floor plans offer plenty of space for a home office. Our amenities provide you plenty of places to unwind such as the outdoor social space with BBQ grills and a resort-style saltwater swimming pool. In the mood to break a sweat? Visit our 24-hour fitness center and two lighted tennis courts. Our pet-friendly community also provides an onsite dog park and access to beautifully manicured trails for long walks nearby. Located in South Charlotte, the neighboring Ballantyne, and Pineville areas have plenty of shopping, dining, and entertaining destinations to satisfy all your wants and needs. Camden Touchstone is a smoke-free community. Come home to Camden Touchstone today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: 01:00 PM - 06:00 PM
                                                    • Tuesday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Camden Property Trust

                                                    B+
                                                    B+
                                                    Communities
                                                    166

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Camden Touchstone Rated?
                                                    Based on 59 number of votes by renters, Camden Touchstone is currently rated 3.8 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Camden Touchstone ?
                                                    Camden Touchstone is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Camden Touchstone is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    What are noise levels like at Camden Touchstone ?
                                                    Camden Touchstone is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Camden Touchstone ?
                                                    Camden Touchstone is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    How satisfied are residents with the neighborhood?
                                                    Camden Touchstone is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Camden Touchstone ?
                                                    Camden Touchstone is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 6 days to their community reviews in the past year.
                                                    Who manages Camden Touchstone ?
                                                    Camden Property Trust
                                                    What is the pet policy at Camden Touchstone ?
                                                    Dogs Allowed
                                                    Fee: $350 ~ 350
                                                    Rent: $25
                                                    Restrictions: ??We allow cats and dogs, up to 3 pets per apartment. ; Pet Fee: $350 per pet (non-refundable); Pet Rent: $25 a month; per pet. Breed restrictions may apply. Breed, size and weight limitations and fee/deposit requirements do not apply to assistance animals. <FONT size=2>MyCamden.comWatch the video now to find out more about our resident exclusive site MyCamden.com!<A href="http://mycamden.com/sites/Touchstone/" target=_blank>Watch Video
                                                    Pet Limit: 3
                                                    Cats Allowed
                                                    Fee: $350 ~ 350
                                                    Rent: $25
                                                    Restrictions: ??We allow cats and dogs, up to 3 pets per apartment. ; Pet Fee: $350 per pet (non-refundable); Pet Rent: $25 a month; per pet. Breed restrictions may apply. Breed, size and weight limitations and fee/deposit requirements do not apply to assistance animals. <FONT size=2>MyCamden.comWatch the video now to find out more about our resident exclusive site MyCamden.com!<A href="http://mycamden.com/sites/Touchstone/" target=_blank>Watch Video
                                                    Pet Limit: 3
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Camden Touchstone

                                                    March 2024

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                                                    Baths

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                                                    Camden Touchstone is a 650 - 1,163 sq. ft. apartment in Charlotte in zip code 28277. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,229. Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, and Belmont.

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