Review History for anonymous

The Retreat at McAlpine Creek


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anonymous

Resident ā€¢ 2013 - 2015

5/28/2016

I have been a resident at The Retreat at McAlpine Creek since 2013 and since then, there have been a few changes in management. Through out these changes there have also been great improvements; front office staff being very professional, a knowledgeable maintenance team and cleaner grounds ( and more efforts currently being made to improve it). In this occasion, I wanted to post a specific and special thank you to the current manager Debbie. I had various unfortunate episodes of flooding in my apartment due to water coming in from the roof of our building (which took several attempts to find). In seeing everyone's effort to try to address everything, as a tenant I was understanding and cooperative. There was never negligence from Debbie nor from her staff , all the contrary, they really wanted to resolve everything. In speaking personally with Debbie in her office, she was very understanding and empathetic and took it upon herself to make an executive decision and she offered to have beautiful laminate modern flooring installed. This was a replacement to the carpet that had truly taken some wear and tear, and boy oh boy , what an amazing clean difference!. She wanted to see a great tenant happy and she has!! My place looks beautiful! With all these changes and the improvements in the works I was very happy to renew my lease for another year..Thank you Debbie and the Staff at the Retreat at McAlpine Creek.

    Review 224 out of 362

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