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The Retreat at McAlpine Creek


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anonymous

Resident ā€¢ 2010

9/19/2010

I have been living in these apartments since December. We are moving out next month and could not be more ready. If there is ever a problem, it takes days to fix it. They ask that you make a repair request online, but I've had to enter in problems several times AND call before I can get someone to fix something. I've even had to go to the office and say that I've made so many requests to get something fix in front of potential new tenants to get something done. They are very helpful then, but not any other time. They constantly make excuses for reasons why things haven't been done. Second, the fire alarm systems are not loud enough. We had a fire alarm last night go off for an entire building and it barely woke me and my husband up. If our window had not been open, it would not have woken us up. It is also not monitored by the first department, so if it does go off and doesn't wake you up, you could be stuck inside if there was a real fire. The buildings are old, dirty, and have bugs. I was very pleased when we first moved it, but as we had problems with the apartment, the true character of the office staff began to show. I came from an apartment complex in South Carolina where the office staff was extremely friendly and fixed things within 12 hours (always!!) So I know how wonderful it can be... this place is far from what they tell you when you're touring. They know how to tell you what you want to hear, but can't live up to it. We can not wait to move out of here.

    Review 312 out of 362

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    The Retreat at McAlpine Creek

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