Review History for anonymous

The Sawyer


Review Author Icon

anonymous

prospectiveVisited 2015

4/8/2015

i thought about living at wood's edge but a friend who lived there suggested i house sit for her and experience it myself for a week before i decide. all of the reviews on the woods edge site are superlative and people are so happy with how wonderful the staff is , how friendly neighbors were and ESPECIALLY how quite it is. these must be hand picked reviews because i found the entire week to be awful. the floors creak with the softest step but the upstairs neighbor moved with heavy feet and stomped so hard. the apartment VIBRATED! the same heavy footed neighbor was loud all day long( i was working from home). i finally went up to chat with her and heard her inside but she did not come to the door and her noise and loud voices continued..she also had many many guests for up to 10 hours and they were very loud as well. i went up to talk again and the door was not answered but a neighbor told me that various people had complained about the noise form that unit to management and had been told it had been taken care of but clearly it had not. on noise alone and d management not caring or not being effective i would say AVOID. my friend also told me the water bill is a joke. she said she would only be home for half of the month and her water bill hardly changed..as it turns out, most of the bill comes from " community water" and sewer and a service fee every month to read the meter. after reading other reviews and spending just a week there i knew very clearly that in spite of the web site pics and reviews , woods edge is a MUST AVOID>
    Manager

    4/16/2015

    Woods Edge Apartments
    Thank you for taking the time to review our community. We value and appreciate the feedback of our residents and guests. We are so sorry to hear that your experience was unpleasant.It is very important to us that all of our residents have a comfortable and enjoyable living experience at our community. We understand that everyone has a different tolerance level to apartment noise. In consideration of all involved parties, we takes several steps before taking action related to noise complaints, including speaking to all residents involved. If the problem persists, our courtesy monitor is asked to monitor the noise level and report their findings to us to determine next steps. We have found this strategy to be the fairest approach for all parties involved. If you are still experiencing noise levels that you feel are beyond acceptable limits, please contact our office if it is during business hours, or contact our courtesy monitor if it is after hours so that we may hear what you are experiencing and remedy the situation. Our courtesy monitor is available for all of our residents and may be paged out using the same steps taken to contact our 24 hour emergency maintenance.In regards to the water bill, we do have a billing service that sends out monthly bills, but the rates for water and sewer are set by Durham County. You water bill will reflect the actual usage for hot water and sewer and an average for the building for cold water. Trash and pest control fees are also included in the water bill. Water/Sewer bills are billed in arears so you will not immediately see a decrease in the service cost when travelling or away from home. All bills received reflect service from two months prior. For example, the bill due with April rent is for services during the month of February. If you are still concerned with the accuracy of your bill, we are also happy to inspect the home for any potential maintenance issues that would cause an increase in your monthly bill.Please contact o

    Review 162 out of 218

    Share This Review

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review