I have lived at Avera Place almost 2 years. Since living there, a new management company has taken over and they can't keep any staff on. This makes you always a stranger to whomever is working there that month. They have no operating procedures so all your requests go unanswered. I've made 5 requests on one single issue, not once have I received a reply. Twice I've left my phone number for the temp of the day to have someone with authority call me for resolution, and never once have I received a return call. So in summary, the whole place is in limbo. If you need anything other than a roof, prepare for a lot of frustration.