Review History for anonymous

Andover at Crabtree


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anonymous

Resident ā€¢ 2014

11/25/2014

As the previous reviewer mentioned, it is now Marchester on Millbrook. I would not recommend this property. I completed my apartment search months in advance only to move into a dirty apartment needing repairs. My apartment did not look like the model... Problems I discovered upon move in: strong unpleasant odor, stains on outside of cabinets, insides of cabinets yellow, outside of refrigerator rusted and dirty, algae covering patio space, unfinished border around tub, dirty toilet, mold on bathroom caulking, "new" carpet that burned when my feet were wet. Only thing that was nice was the paint on the walls. Property management worked to resolve many of these issues within the first month of my move in. (But in some cases I wished I had left well enough alone.) And why we're these things not fixed during the months -plural- before I moved in ? There are other "small" things as well such as the 1/2 inch gap in my front door which allows cold air in ( I bought a Draft Guard rather than deal with the office.) Also in the second month I had an electric socket in the kitchen and the socket of the adjacent wall in the dining room go out. Maintenance came out hit the reset bottom. The effected area worked for all of a day. (I just moved my microwave rather than have my study time shortened again so that maintenance could come out and insist that if I hit a switch that would solve the problem. (If some thing continues to short out while I'm heating my food wouldn't that suggest a larger problem?) But above all the continued lack of professionalism of staff is annoying. Months after I addressed the above issues I found upon move in I have office staff continue to give me what can only be described as the "side eye" because I made accurate statements about the condition of my apartment and my move in experience. Is politeness and professionalism too much to ask for? Greet the resident and help them on there way quickly. In addition during these unfortunate visits to the office to pick up a package I have on two different occasions found my packages not logged into the Package Log. On one occasion, I discovered my package on the floor outside of the Package Storage room. Another issue is the constant mandatory inspections and pest control visits. I work and take classes; several intrusions and disruptions of my routine are a huge inconvenience. During the last mandatory intrusion again staff demonstrated unprofessionalism. After pounding on my door several times staff member took to banging on my living room window when in his opinion I took too long to answer the door. Sorry that I am preparing to go to work and do not wish to answer the door indecent. I hope this was specific enough of why I would not recommend Marchester on Millbrook. There are other things too but this review is already so long. So in summary it's shelter from the cold (with the help of Draft Guard) and has a nice paint job on the walls. But that is the only descent thing I can say.

Review 61 out of 140

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Andover at Crabtree

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