Review History for anonymous

Distinctive Residences at South Orange


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anonymous

Resident 2013 - 2015

2/11/2015

Terrible - HORRIFIC - stay AWAAAAY from any stone mountain property. why? let me count the ways: 1 -raw sewage backup in the tub, not once - TWICE 2- They say rent checks are late or never showed even though you prove your bank sent them on time with 2-20 days delivery cushion and they still ding you for late fees. Clearly something out of your control, they tell you to go after your bank or the USPS, good luck with that 3- Stolen packages from mail area - THREE KNOWN TIMES in the first year - stone mtn says they've never heard of this - which is -------- bc other people confirmed reporting it and were told the same thing - they did nothing to fix the issue, a simple cctv would have solved it, but no - you must have your packages delivered somewhere else if you actually want to be sure you will receive them 4- safety hazard when it snows- never shovel the treacherous stairs around back to the parking lot, excuse is that its an 'emergency only' stairs which is BS bc anyone living in the building that parks back there must use the stairs at least twice a day 5- water is not potable - ice cubes evaporate into a science experiment of leftover who knows what was suspended in the water = GROSS 6- broken thermostat for TWO YEARS - immediately notified them, never fully rectified - fortunately they pay for heat, but there are two options here - full blast way too hot in the winter or completely off trust me, you too will rue the day you signed a lease with them, but go ahead - roll the dice.
    Manager

    11/30/2020

    Distinctive Residences at South Orange
    Our management team apologizes for this experience that you have encountered. We are known for taking ownership and caring deeply about our customers. We cannot fix the past, but we can look towards a brighter future. As a team both management and maintenance we will work harder to improve the way our staff serves every customer. Until then, please accept our sincerest apologies on behalf of everyone on the team. You can also contact us by phone or email if you would like. It is always our pleasure to serve you and we greatly appreciate your feedback on this matter

    Review 61 out of 70

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    Distinctive Residences at South Orange

    March 2024

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