Review History for anonymous

Toms River Apartments


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anonymous

Resident 2013

9/26/2013

I moved in within this past month and am experiencing problems. First, there were roaches. I had to be very assertative in regards to getting this issue resolved. Apparently, it is an anomally. 2ND, my AC stopped working and again it has been a week of miserable hot nights despite me calling management twice requesting for maintenance to fix or replace it. Im shocked and disappointed in the poor quality of service by management and maintenance. Typically, issues are addressed with 48 hours but not here at TR Apts. Hopefully, this is just a rough beginning. I will post again Pros: Nice community, nicely renovated, heat included, reasonably priced, post office, library, grocery store nearby Cons: Management takes time in addressing issues Update: All issues were resolved. 1 management member remains bitter because I wrote letter. My neighbors stated they were trying to self treat roach problem for over a year. Unfortunately, the rudeness of some management remains a factor. Thus, the 6% rating, excuse me, I just boosted it to 30% . It's ashamed how some lie and powertrip & cover up: instead if having integrity and owning the mishaps that initually occurred. The Apt is beautiful. Neighbors are nice. The maintenance people are very nice & quick to respond! It was just a 1 time glitch. Property managemental people are fantastic. 1 rude office employee is ongoing, but who knows if the high UPS decide to handle that.
Manager

5/29/2014

Toms River Apartments
This resident moved in three weeks ago. The previous history of this apartment show no complaints of roaches in the unit and no reported roaches from the downstairs unit.Before her move-in , the apt. was completely renovated with new kitchen cabinets, bathtub as well as new paint and carpeting throughout. All the appliances are brand new except for the second air conditioner in the bedroom which was three years old. The apt. was inspected by the township and was given a c/o by the inspector. When the resident called with the roach problem (one roach was seen) our pest control co. was immediately called. According to their inspection no roaches were found in the downstairs unit. The residents unit upstairs is being treated as a precaution. Concerning the a/c problem maintenance responded twice, once to clean the filter and once to reset the breaker, then replaced the entire unit. We regret the inconvenience during the warm weather . We want all of our residents to feel that this is their home and we hope this resident will be satisfied with our service in the future. The Management

Review 4 out of 12

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Toms River Apartments

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