#10,330 #18 #72

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Montego Bay

1050 Whitney Ranch Drive, Henderson, NV 89014
(146 Reviews)
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Floor Plans & Pricing

1 Bedroom

Bay

1 Bed, 1 Bath | 783 sq. ft.

See Floor Plan Details

2 Bedrooms

Coral

2 Beds, 2 Baths | 1,084 sq. ft.

See Floor Plan Details

Beach

2 Beds, 2 Baths | 1,010 sq. ft.

See Floor Plan Details

Isle

2 Beds, 2 Baths | 1,076 sq. ft.

See Floor Plan Details

3 Bedrooms

Shore

3 Beds, 2 Baths | 1,224 sq. ft.

See Floor Plan Details

Reef

3 Beds, 2 Baths | 1,224 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

D

Review Ratings

Noise

1.9

Grounds

1.6

Safety

1.3

Office Staff

1.1

Maintenance

1.0

Neighborhood

2.4

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

11

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

212.27 days

View Community Timeline
View Community Timeline

Montego Bay Reviews

(145)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2023

12/22/2023

NO Maintenance

Moved into my apartment on 12/9/23. I submitted a work order on 12/9/23 and here it is 12/22/23 and still nothing has been fixed. My dish washer leaks and has a horrible smell, my kitchen sink is clogged and has who know what coming up… See More >
    Manager

    3/13/2024

    Montego Bay
    Hi, I'm so sorry you had this experience. Please rest assured we find this type of behavior unacceptable, and will address it immediately. If there's anything else you'd like us to know, please don't hesitate to get in touch. We want to make it right. We'd like very much to work with you to resolve this, so if you're willing to discuss, please reach out to us at montegobaymgr@greystar.com and we'll figure it out together.
    Review Author Icon

    anonymous

    Resident 2023

    10/12/2023

    This was the worst place I have ever lived stuff is still broken

    I was asked to t Do fake goggle reviews and for this company and get free rent after I did it they acted like they didn't know what I was talking about there has been multiple car breaks instead worst place I ever lived… See More >
      Manager

      3/13/2024

      Montego Bay
      Hi, thanks so much for taking time to let us know about your experience. We're disappointed to hear you weren't satisfied, and may reach out for some more details so we can do better next time. We want to make it right! If you're willing to give us another chance, please get in touch at montegobaymgr@greystar.com and our community manager will work with you personally.
      Review Author Icon

      anonymous

      Resident 2022 - 2023

      9/25/2023

      Worst place ever!! They don’t care about anything or anyone. 4 weeks of

      Worst place ever 4 weeks of water dripping into the kitchen and hall closet from the upstairs abandoned apartment and they didn’t compensate any rent! Horrible management horrible office workers horrible staff all around worst ever nightmare… See More >
      Manager

      3/13/2024

      Montego Bay
      We regret to hear you were displeased with your recent experience at Montego Bay. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right. Will you give us another chance? Please get in touch at montegobaymgr@greystar.com so we can figure out how to make it right.
      Review Author Icon

      anonymous

      Resident 2022 - 2023

      9/16/2023

      Apartments are --- they maintenance don’t come when you request them.

      They suck --- they don’t come to your apartment when you request them and from my pictures as you can see I’m still living in my apartments with water leaks coming out the ceiling holes they don’t offer anything for the mess that they make… See More >
      Manager

      3/13/2024

      Montego Bay
      We appreciate your honest review. We set a high standard for ourselves at Montego Bay, so I'm disappointed to hear your experience wasn't a positive one. We'd like to get more details, so as soon as you've got a moment, so please contact us at montegobaymgr@greystar.com.
      Review Author Icon

      anonymous

      Resident 2014 - 2023

      8/18/2023

      Save your money

      I have lived in Montego Bay Apts for 8 1/2 years and No matter who owns or manages this property It is all the same. I have been without a functioning air-conditioner since July 9 2023 It is now August 18 2023 and I have… See More >
        Manager

        3/13/2024

        Montego Bay
        Hello, thanks so much for taking time to let us know about your experience. We're disappointed to hear you weren't satisfied, and may reach out for some more details so we can do better next time. I'd love the opportunity to find out how we can better assist you in the future. If you're willing to chat, please contact us at montegobaymgr@greystar.com.
        Review Author Icon

        anonymous

        Resident 2023

        8/9/2023

        Mixed bag, but has some perks

        Do not move here unless you’re ready to be your own handyman, or know great friends or service people who will help you fix what inenvitably will break. The layouts and neighborhood is great, and if the price makes it worth the cost of hardly… See More >
          Manager

          3/13/2024

          Montego Bay
          Hello, we appreciate your honest feedback, as we're always looking for ways to improve. If we have any specific questions, we'll get in touch. Our team makes it their mission to deliver an excellent experience and we're here if you need any additional help!
          Review Author Icon

          anonymous

          Resident 2023

          8/6/2023

          **COCKROACHES /POORLY MANAGED**

          -LOTS OF ADDED FEES!! So many unnecessary added fees, it’s misleading. You have to pay a monthly service fee, a mandatory ---- trash valet fee, common area electricity and maintenance fees with the community so all the walk-ins and tours they get for possible tenants… See More >
          Manager

          3/13/2024

          Montego Bay
          Your feedback helps us improve, so thank you for taking the time share your experience. If you're willing to chat, please contact us at montegobaymgr@greystar.com so we can get a better understanding of your concerns. Looking forward to hearing from you.

          Updated Review

          Review Author Icon

          anonymous

          Resident 2022 - 2023

          7/4/2023

          DO NOT MOVE HERE

          WARNING. DO NOT move here. I regret moving here every single day. It’s to the point where it’s unbearable to come home. Apartment is incredibly noisy. Multiple homeless people live here on property. Trash everywhere. Dog poop everywhere. Neighbors are always arguing threatening to shoot… See More >
            Manager

            3/13/2024

            Montego Bay
            Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like to get more details, so as soon as you've got a moment, so please contact us at montegobaymgr@greystar.com.
            Review Author Icon

            anonymous

            Resident 2023

            7/3/2023

            worst apartments ever

            office staff scared of communication when dealing with issues, put you on hold for over 20 minutes hoping the call disconnects. been hell since day 1 of move in. ac broken, hot water off..over 100 apartments & 1 handy man that does quick fixes or… See More >
              Manager

              3/13/2024

              Montego Bay
              Hello, thanks so much for taking time to let us know about your experience. We're disappointed to hear you weren't satisfied, and may reach out for some more details so we can do better next time. I'm so sorry this happened - and I'd like to understand it better. Please get in touch at montegobaymgr@greystar.com at your earliest convenience, and we'll do our best to resolve the issue with you.
              Review Author Icon

              anonymous

              prospectiveVisited 2023

              6/2/2023

              So frustrated

              Today was the day my lease was supposed TO START 6/2/2023. Get to the leasing office, the agent told me to come back due to the assistant manager being out sick. She stated she did not have my file. I politely told her my lease… See More >
              Manager

              3/13/2024

              Montego Bay
              Hi, I'm so sorry you had this experience. Please rest assured we find this type of behavior unacceptable, and will address it immediately. If there's anything else you'd like us to know, please don't hesitate to get in touch. I'm so glad you brought this to our attention. Would you be willing to contact us at montegobaymgr@greystar.com so we can make it right? Looking forward to hearing from you.
              Review Author Icon

              anonymous

              prospectiveVisited 2023

              5/4/2023

              Don’t rent from them there scams

              They charge you a fee for rental application. Yes I understand that they also charge you an admin fee at $300 that you’ll never get back and they promise you that you will these people need to be boycott. They giving us the runaround for… See More >
                Manager

                3/13/2024

                Montego Bay
                Your feedback helps us improve, so thank you for taking the time share your experience. If you're willing to chat, please contact us at montegobaymgr@greystar.com so we can get a better understanding of your concerns. Looking forward to hearing from you.
                Review Author Icon

                anonymous

                Resident 2021 - 2022

                2/14/2023

                DON’T DO IT!

                Beware check out this you tube video before signing a lease- or go on you tube and search Montego Bay apartments Las Vegas under Andre Britt. You will think twice before living in this trashy place, don't judge it from the outside or the pictures… See More >
                  Manager

                  2/15/2023

                  Montego Bay Apartments
                  Thank you for your feedback. We recently changed management and we sincerely apologize for any issues you experienced. Our goal is to be honest in all that we do, and we’d appreciate the chance to go over your concerns and appropriate solutions so please get in touch with us at montegobay@avenue5apt.com or 702-456-9009. We look forward to speaking with you soon.
                  Review Author Icon

                  anonymous

                  Resident 2021 - 2022

                  7/22/2022

                  Assistant Manager

                  I’ve been residing at Montego Bay for over a year now the first day I moved in my apartment had a lot of issues the manager at the time didn’t care about any of my complaints…..they then brought in a blessing her name is Jessica… See More >
                    Manager

                    11/13/2023

                    Montego Bay Apartments
                    Hello, we appreciate you leaving us a review! Your feedback is valuable in us being able to adapt to the needs of our residents. For any further information, please reach out to hello@avenue5.com
                    Review Author Icon

                    Woodley_G

                    Resident 2020 - 2022

                    3/24/2022

                    Soon as I saw this apartment complex my wife love it and did not want to go look at other places. I love the pool area, the gym, the staff are under stable beings, and so much other great things. It’s been great so far… See More >
                      Manager

                      11/13/2023

                      Montego Bay Apartments
                      Hello Woodley, we appreciate you leaving us a review! Your feedback is valuable in us being able to adapt to the needs of our residents. For any further information, please reach out to hello@avenue5.com
                      Review Author Icon

                      anonymous

                      Resident 2017 - 2022

                      1/22/2022

                      They aren’t the best apartments but I deal with it. My issue is I work graveyards and I already have issues not getting enough sleep doing the week cuz of noise. Vehicles playing there music loudly or yard work. But you think doing the weekend… See More >
                        Review Author Icon

                        Drthsavag3

                        Resident 2019 - 2021

                        1/12/2022

                        If I could rate it lower, I would. Endless issues with both the apartment and management starting from the moment they handed us our keys mid July 2019 and told us “just so you know, the apartment has no power”. It wasn’t until we threatened… See More >
                          Manager

                          11/13/2023

                          Montego Bay Apartments
                          Hello, we appreciate you leaving us a review! Your feedback is valuable in us being able to adapt to the needs of our residents. For any further information, please reach out to hello@avenue5.com
                          Review Author Icon

                          anonymous

                          Resident 2021

                          12/28/2021

                          Very helpful while applying for apartment however.....maintenance issues go unnoticed no matter how you notify office staff: online, in-person, and telephoning the office is a complete waste of time. I don't have major issues but my issues are a daily inconvenience. NOTE: maintenance issues started… See More >
                            Manager

                            11/13/2023

                            Montego Bay Apartments
                            Hello, we appreciate you leaving us a review! Your feedback is valuable in us being able to adapt to the needs of our residents. For any further information, please reach out to hello@avenue5.com
                            Review Author Icon

                            anonymous

                            Resident 2020 - 2021

                            9/4/2021

                            Been living here almost 2 years the first year They just took forever to come and fix things this year it’s worse we should’ve never signed another lease but rent went up everywhere and they’re not making things easier for people Montego bay do not… See More >
                              Manager

                              11/13/2023

                              Montego Bay Apartments
                              Hello, we appreciate you leaving us a review! Your feedback is valuable in us being able to adapt to the needs of our residents. For any further information, please reach out to hello@avenue5.com
                              Review Author Icon

                              morgan_2@rocketmail.com

                              Resident 2019 - 2021

                              7/16/2021

                              I have lived here for about 2 1/2 years now and I love it! My apt is beautiful, the grounds are nicely kept, I have some nice neighbors and mostly the staff make it a great place to live. Casandra, the manager, always makes me… See More >
                                Manager

                                11/13/2023

                                Montego Bay Apartments
                                Hello Morgan, we appreciate you leaving us a review! Your feedback is valuable in us being able to adapt to the needs of our residents. For any further information, please reach out to hello@avenue5.com
                                Review Author Icon

                                anonymous

                                Resident 2020 - 2021

                                6/26/2021

                                5 gallons of water 10 times a day spills through AC for the past month, electric outlets haven't worked the whole time, the dishwasher was broken for a few weeks. they do not fix it or provide ways to stay safe during pandemic and heat… See More >
                                  Manager

                                  11/13/2023

                                  Montego Bay Apartments
                                  Hello, we appreciate you leaving us a review! Your feedback is valuable in us being able to adapt to the needs of our residents. For any further information, please reach out to hello@avenue5.com
                                  Review Author Icon

                                  AndreRE

                                  prospectiveVisited 2021

                                  2/5/2021

                                  Absolutely the worst place I’ve ever seen. And even worst management. I been a realtor since 2005. I’ve worked in NYC and CA, and once manages a 603 unit property. Covid guideline are non existent as well. Links below… See More >
                                    Manager

                                    11/13/2023

                                    Montego Bay Apartments
                                    Hello Andre, we appreciate you leaving us a review! Your feedback is valuable in us being able to adapt to the needs of our residents. For any further information, please reach out to hello@avenue5.com
                                    Review Author Icon

                                    anonymous

                                    prospectiveVisited 2021

                                    1/16/2021

                                    Shanel is extremely rude!! I put money down on an apartment, never got a phone call.. waited 4 days. I had just paid off a previous debt from breaking a lease, I presented the letter to them and they said it would be no issue… See More >
                                      Manager

                                      11/13/2023

                                      Montego Bay Apartments
                                      Hello, we appreciate you leaving us a review! Your feedback is valuable in us being able to adapt to the needs of our residents. For any further information, please reach out to hello@avenue5.com
                                      Review Author Icon

                                      anonymous

                                      prospectiveVisited 2020

                                      12/5/2020

                                      Chaunele was extremely helpful as I am looking for an apartment and she was delighted and knowledgeable with all of her responses. She seemed to know every answer to my questions and was showed me that she was determined to help me find my new… See More >
                                        Manager

                                        11/14/2023

                                        Montego Bay Apartments
                                        Hello, we appreciate you leaving us a review! Your feedback is valuable in us being able to adapt to the needs of our residents. For any further information, please reach out to hello@avenue5.com
                                        Review Author Icon

                                        anonymous

                                        Resident 2020

                                        12/1/2020

                                        The apartments are beautiful but the front desk staff is horrible, extremely rude and make you feel like you're bothering when you call to ask a question. Do not come live here, you will deeply regret having to deal with these people.… See More >
                                          Review Author Icon

                                          anonymous

                                          Resident 2020

                                          11/8/2020

                                          I'm writing the type of review I wish I would've read before moving into Montego Bay Apts hoping it would prevent other people from going through the horrible experience that we had. We were very excited after the tour and saw nothing wrong with it.… See More >
                                            Manager

                                            11/13/2023

                                            Montego Bay Apartments
                                            Hello, we appreciate you leaving us a review! Your feedback is valuable in us being able to adapt to the needs of our residents. For any further information, please reach out to hello@avenue5.com

                                            Features & Amenities

                                            Parking
                                            • Covered Parking
                                            Pets
                                            • Cats Allowed
                                            • Dogs Allowed
                                            Other
                                            • Additional Storage
                                            • Business Center
                                            • Courtyard with Fire pit
                                            • Dog Park
                                            • Fireplace
                                            • Fitness Center
                                            • Freeway Access
                                            • Garden Tubs
                                            • Gated Access
                                            • Hardwood Flooring
                                            • In-Unit Washer and Dryers in Select Homes
                                            • Mirrored Wardrobe Doors
                                            • On-Site Maintenance
                                            • Pets Allowed
                                            • Private Patio
                                            • USB Outlets
                                            • Walk In Closets
                                            • WiFi in Common Areas
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                                            Leasing

                                            Live in one of the friendliest apartments in Henderson, Nevada, and surround yourself with beautiful landscaping, comfortable homes, and thoughtful amenities. Located in Whitney Ranch, Henderson, Montego Bay Apartments provides easy access to Interstates 515 and 215, is just minutes away from Nevada State University as well as all of the shopping, dining, and entertainment that nearby Las Vegas has to offer. Montego Bay Apartments offers its residents unique 1-3 bedroom apartment homes, in addition to exclusive amenities such as gated community access, fitness center, and multiple pools. Take a swim in our gorgeous pool, stroll through our pet-friendly community, or have a day out in nearby Las Vegas. You deserve the very best in apartment living and our community offers an easy, relaxed lifestyle. We invite you to browse our photo gallery and schedule your appointment.
                                            Show Less

                                            Office Hours

                                            • Sunday: 09:00 AM - 05:00 PM
                                            • Monday - Friday: 09:00 AM - 06:00 PM
                                            • Saturday: 09:00 AM - 05:00 PM
                                            This community is managed by

                                            Greystar

                                            B+
                                            B+
                                            Communities
                                            3194

                                            Questions & Answers (0)

                                            Frequently Asked

                                            How is Montego Bay Rated?
                                            Based on 146 number of votes by renters, Montego Bay is currently rated 2.1 out of 5 stars.
                                            How satisfied are residents with the upkeep and overall appearance of the grounds at Montego Bay?
                                            Montego Bay is rated 1.6/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                            How effective was the maintenance team when resolving your problem?
                                            Montego Bay is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                            What are noise levels like at Montego Bay?
                                            Montego Bay is rated 1.9/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                            How safe is Montego Bay?
                                            Montego Bay is rated 1.3/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                            How satisfied are residents with the neighborhood?
                                            Montego Bay is rated 2.4/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                            How satisfied are residents with the staff at Montego Bay?
                                            Montego Bay is rated 1.1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                            How often does management engage with reviews?
                                            Managers have responded to 100% of their community reviews in the past year.
                                            How quickly does management engage with reviews?
                                            Managers have replied within 212.27 days to their community reviews in the past year.
                                            Who manages Montego Bay?
                                            Greystar
                                            What is the pet policy at Montego Bay?
                                            Cats Allowed
                                            Dogs Allowed
                                            What types of floor plans are available?
                                            1 Bed, 1 Bath
                                            2 Beds, 2 Baths
                                            3 Beds, 2 Baths

                                            Contact Property

                                            March 2024

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                                            Beds

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                                            Baths

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                                            Montego Bay is a 783 - 1,224 sq. ft. apartment in Henderson in zip code 89014. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Paradise, Las Vegas, Boulder City, North Las Vegas, and Primm.

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