Review History for Hosie

AYA Apartments


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Hosie

Resident 2014

12/13/2014

Pinewood / Mi Casita (new name) is the worst place you can live for customer service and getting screwed over. The cockroaches here are horrible they come and spray over and over and they just keep coming they crawl out from every corner they come from the walls and outlets. They have even crawled on me in my bed at night. The new manager Emily Orantes is rude and talks to customers as if the're idiots. Treats them like there no one and tells them they can't complain to the office to leave a voicemail and they call back. She closed the main office so no one goes to complain anymore she just sends them away and gives them a phone number. She doesn't even know her own lease agreements. She's been charging everyone late fee's for paying rent on the 4th when the lease states rent is late on the 5th not the 4th and you have until end of day on 4th to pay. This property also gets kickbacks from "The Tow Guys" so if your plates expire, you have mechanical problems, you have a lapse of insurance, anything they will tow your car away and the property just doesn't let them they encourage it. "Free Utilities" its just water sewer trash and by the way I think my water has been cut off about 8 times in the last year. Yes at least 8 times I had no water to shower or wash hands or even flush toilets. The place is a dump in my opinion. I was told I wouldn't get my deposit back (they didn't even see my apartment) place has carpet that is probably nearly 10 years old, worn out linoleum floors at least 5 years old, cockroaches nesting in walls and coming out of roof cracks and they want to keep my deposit, makes no sense to me (unless they want me to pay for the worn out place) I think I probably have it cleaner then when I moved in. Laundry rooms have broken washers and dryers and you have to pay for them. I can't even count how many times I paid for a broken washer. Have seen homeless people in the laundry rooms doing laundry. Have had murders in the area and even shootings inside apartment complex. There have been multiple break ins and people have put nails on back patios to prevent break ins. Have put in work orders over and over for same problems with plumbing and cockroaches and still have issues. I've had same problems for over 6 months now. My car got towed because registration was expired, (Had temp registration on dash) still towed it couldn't afford to get it out. I feel like they just stole my car (legally) I worked so hard to get that car and it was paid for just to have them take it for expired plates. Was having mechanic work on it had check engine light on. Tried several things didn't fix problem, then car was towed one day and gone forever.... Pinewood apartments has put 5 day notice to pay rent on my door when I already paid rent, had to show proof to have them take it off. Have had management send employee's to my door to tell me I have 1 week to move out when rent was paid in full.

Review 30 out of 60

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