Rent increases about $10 a year. Kind staff. The upstairs bathroom leaked into my bathroom twice, the kitchen sink overflowed once, and the basement flooded twice but all were fixed right away. Walls are thin so when I had loud neighbors I could hear them, with quiet neighbors it was fine. The washer and dryer in the basement are okay you can call the Macy Gray company to fix them when they have problems, but there is a very nice laundry mat just around the corner on Sheridan and Harlem. Heat is included and the apartment stays warm in the winter. I stayed for 3 years and would stay longer but I graduated and am relocating.