#9,228 #11 #128

What is epIQ?

Newcastle

176 Kingsberry Drive, Rochester, NY 14626
(19 Reviews)
$1,170 - $2,242/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Move-In Specials

Move in without paying a traditional security deposit. Replace your security deposit with a low-cost Jetty policy. Ask our Leasing Team for details.

Floor Plans & Pricing

1 Bedroom

One Bedroom

1 Bed, 1 Bath | 625 sq. ft.

$1,170 - $2,103

4 Available Units

See Floor Plan Details

2 Bedrooms

Two Bedroom

2 Beds, 1 Bath | 880 sq. ft.

$1,405 - $2,193

3 Available Units

See Floor Plan Details

Two Bedroom 1.5 Bath

2 Beds, 1.5 Baths | 890 sq. ft.

$1,455 - $2,242

3 Available Units

See Floor Plan Details

Two Bedroom 1.5 Bath Townhome

2 Beds, 1.5 Baths | 1,112 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B-
B-

Renter Ratings

B-

Review Ratings

Noise

5.0

Grounds

1.0

Safety

5.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

4 days

View Community Timeline
View Community Timeline

Newcastle Reviews

(19)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident ā€¢ 2019 - 2024

3/22/2024

New castle apartments

When I first moved here in 2019 it was nice. Penny passed Carol left things were horrible. Fleas in building 172, office refused to treat the building in its entirety. Didnā€™t tell any residents that there were fleas, only if they asked. Still showing unitsā€¦Ā See More >
Manager

3/26/2024

Newcastle
Thank you for reaching out. We are committed to providing a clean and comfortable living environment for our residents and can assure you that appropriate measures have been taken to ensure that.
Review Author Icon

Abonn1

Resident ā€¢ 2017

11/28/2017

I moved here in September and got an apartment that had been remodeled. Any problems we've had maintenance has come to fix the next day. The ladies in the office are very nice and polite. Our apartment is beautiful with hard wood floors, new kitchenā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2015 - 2016

    2/17/2016

    I currently live here and it's horrible! If it wasnt for the $2000 cost to break the lease I would be out in a heart beat. For starters after a month of living here my cat was infested with fleas. I let the office knowā€¦Ā See More >
      Review Author Icon

      pkevinconnell

      Resident ā€¢ 2014 - 2016

      2/7/2016

      After reading some of these reviews, I'm betting that several have been written by management staff at Newcastle apartments. There is no way even a 50% approval rating is even possible here. I have lived here now for two years, in two different apartments. If itā€¦Ā See More >
        Review Author Icon

        nope1155

        Resident ā€¢ 2014 - 2015

        12/21/2015

        If you want to have the most stressful year of your life, live here. Among the problems I encountered living at Newcastle were: gas leaks, no heat, no water, vermin (bugs, mice, rats), plus walls and ceilings caving in. To top it all off, everyā€¦Ā See More >
          Review Author Icon

          anonymous

          Resident ā€¢ 2015

          4/26/2015

          I moved here in 2015, after years of living in my own home. I think that for the money it's a good value. The rooms are spacious, my bedroom easily holds a queen size bed and two dressers, as well as my desk. the closetā€¦Ā See More >
            Review Author Icon

            anonymous

            Resident ā€¢ 2003 - 2014

            9/15/2014

            Been resident since 2003. This place has now fully gone down the tubes. Maint. is very unprofessional. They made my 3-year old cry by saying they'd throw her bike in the dumpster forever. They've been very rude to several residents forā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2011 - 2014

              8/18/2014

              we have had problems with drug use in the building & after bring it to the attention to the office nothing to my knowledge was done they allow huge dogs in the apts with no consideration to other tenants. it took 2 years forā€¦Ā See More >
                Review Author Icon

                nmt3833

                Resident ā€¢ 2011 - 2013

                4/24/2013

                I can't say enough good things about Newcastle. I've been here for two years now, and I'm certain I made the right decision to rent here. Penny, Carol, and Marie in the leasing office are wonderful, and always greet me with a smile and cheerfulā€¦Ā See More >
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 1998

                  3/19/2011

                  Newcastle Apartments was my first apartment long ago in 1987. It wasn't very fancy. But, it was a nice apartment for me and my 2 roommates. We didn't have any complaints about it. The place was wonderful and very convient to many shopping locations inā€¦Ā See More >
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2008 - 2010

                    7/10/2010

                    Pros New Castle apartments are really nice looking. The kitchen/bar and high ceilings really sell the place. I currently live in a newly remodeled building with a washer/dryer built into the kitchen which is great for busy people such as myself. Parking wasā€¦Ā See More >
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2007 - 2009

                      8/4/2009

                      My husband and I have lived here for 2 years...and we're anxious to leave. When we first moved in, we were given someone elses contract in error, were told several different rent amounts depending on who we talked to, and the place wasn't cleaned whenā€¦Ā See More >
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2008 - 2009

                        6/1/2009

                        I have lived at Newcastle for a year now and I have enjoyed my time here. The apartment is spacious and modern. There is plenty of closet space, new windows, new appliances. The rent includes both heat and cable which is nice. The only problemā€¦Ā See More >
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2008 - 2009

                          2/16/2009

                          I really loved living here in a one bedroom apartment. The apartment is newer and holds in heat in Winter and keeps out the heat in summer. My room was spacious. The apartment is neat, clean and the maintenance staff is amazing. It was aā€¦Ā See More >
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2007 - 2008

                            2/4/2008

                            I have lived here for about 7 months and as soon as my lease is up, I am moving! The only reason I moved here with my family is because we were able to bring our dog and we got a discount. They over chargeā€¦Ā See More >
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2006 - 2007

                              9/30/2007

                              If you get lucky and get wonderful neighbors, I would say it would be just ok to live here. I've been here 2 years in a 2 bedroom lower and can't wait for my lease to end. The hallway smells like dead bodyā€¦Ā See More >
                                Review Author Icon

                                ETPatterson

                                Resident ā€¢ 1997 - 2005

                                7/18/2006

                                I lived at New Castle for quite a few years with my mother and sister, and there wasn't much I didn't enjoy about my stay there.<br>Mostly quiet; did have a few noisy neighbors who were promptly released from their lease due to complaints. New appliances,ā€¦Ā See More >
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2002 - 2004

                                  5/3/2004

                                  <br> Newcastle apartments are nice on the exterior but I had my neigbor get raided out by the feds & my car stolen and no one one brothered to for warn me the the home properties pledge !!!!!!!!!!! <br>Newcastle is a overpriced nightmare!!!!!!!!!ā€¦Ā See More >
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2001 - 2003

                                    6/7/2003

                                    No amennities like a pool or fitness center. Free cable is a positive. Apartment walls are paper thin and you can often make out the conversations of your next door neighbors from within your own apartment. Neighbors turning on showers, dropping bars of soap, allarmā€¦Ā See More >

                                      Features & Amenities

                                      Laundry
                                      • Laundry On-Site
                                      • Washer/Dryer
                                      Parking
                                      • Garage
                                      • Off Street Parking Available
                                      Pets
                                      • Dogs Allowed
                                        Fee: $250. Rent: $35. Restrictions: Breed Restrictions Apply. Pet Limit: 2
                                        Less Info
                                        More Info
                                      • Cats Allowed
                                        Fee: $250. Rent: $35. Pet Limit: 2
                                        Less Info
                                        More Info
                                      Other
                                      • 24-Hour Management Availability
                                      • Additional Storage
                                      • Air Conditioner
                                      • Balcony or Patio
                                      • Carpet
                                      • Ceiling Fan
                                      • Courtyard
                                      • DishWasher
                                      • Dog Park
                                      • Eat-in Kitchen in Select Homes
                                      • Electric Range
                                      • Energy Efficient Dual Panel Windows
                                      • Garbage Disposal
                                      • Gas Heat Included
                                      • Grilling Stations
                                      • High-Speed Internet and Cable Included
                                      • Microwave
                                      • On-Site Maintenance
                                      • On-Site Management
                                      • Outdoor Fitness Area
                                      • Pet-Friendly Community
                                      • Playground
                                      • Public Transportation
                                      • Putting Green
                                      • Refrigerator
                                      • Resident Car Care Center
                                      • Short Term Lease Available
                                      • Vaulted Ceilings
                                      • Vinyl Flooring
                                      • Walk In Closets
                                      • Window Coverings
                                      Show Less
                                      Show More

                                      Leasing

                                      Welcome to Newcastle Apartments & Townhomes in the Greece suburb of Rochester, NY. Our one and two-bedroom apartments and townhomes offer a well-equipped kitchen, central air conditioning, and a patio or yard. Plus, there's additional storage in most homes. There are convenient laundry facilities in every building, and you'll appreciate the peace-of-mind that comes with 24-hour emergency maintenance service. Our location is perfect, just minutes from Route 390 and Ridge Road, providing easy access to shopping, employers, restaurants, and all that the Rochester area has to offer. Lake Ontario is just minutes away, as well! Newcastle welcomes your cats and dogs to our pet friendly community.
                                      Show Less

                                      Office Hours

                                      • Sunday: Closed
                                      • Monday - Friday: 09:00 AM - 05:00 PM
                                      • Saturday: Closed
                                      This community is managed by

                                      Morgan Properties

                                      B-
                                      B-
                                      Communities
                                      320

                                      Questions & Answers (0)

                                      Frequently Asked

                                      Based on 19 number of votes by renters, Newcastle is currently rated 2.9 out of 5 stars.
                                      Newcastle is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                      Newcastle is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                      Newcastle is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                      Newcastle is rated 5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                      Newcastle is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                      Newcastle is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                      Managers have responded to 100% of their community reviews in the past year.
                                      Managers have replied within 4 days to their community reviews in the past year.
                                      Morgan Properties
                                      Dogs Allowed
                                      Fee: $250
                                      Rent: $35
                                      Restrictions: Breed Restrictions Apply
                                      Pet Limit: 2
                                      Cats Allowed
                                      Fee: $250
                                      Rent: $35
                                      Pet Limit: 2
                                      1 Bed, 1 Bath
                                      2 Beds, 1 Bath
                                      2 Beds, 1.5 Baths
                                      Move in without paying a traditional security deposit. Replace your security deposit with a low-cost Jetty policy. Ask our Leasing Team for details.

                                      Contact Property

                                      Newcastle

                                      March 2024

                                      Sun
                                      Mon
                                      Tue
                                      Wed
                                      Thu
                                      Fri
                                      Sat
                                      1
                                      2
                                      3
                                      4
                                      5
                                      6
                                      7
                                      8
                                      9
                                      10
                                      11
                                      12
                                      13
                                      14
                                      15
                                      16
                                      17
                                      18
                                      19
                                      20
                                      21
                                      22
                                      23
                                      24
                                      25
                                      26
                                      27
                                      28
                                      29
                                      30
                                      Beds

                                      0

                                      Baths

                                      0

                                      Newcastle is a 625 - 1,112 sq. ft. apartment in Rochester in zip code 14626. This community has a 1 - 2 Beds, 1 - 1.5 Baths, and is for rent for $1,170 - $2,242. Nearby cities include Irondequoit, Gates, Pittsford, Greece, and East Rochester.

                                      Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.