The Islander Apartments
#18,087 #1 #483

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The Islander Apartments

7711 Normandie Boulevard, Middleburg Heights, OH 44130
(120 Reviews)
$898 - $1,191/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 1 Bath

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2 Beds, 1.5 Baths

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2 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D-
D-

Renter Ratings

C

Review Ratings

Noise

3.0

Grounds

4.0

Safety

3.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

4.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

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The Islander Apartments Reviews

(120)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2019 - 2022

7/6/2023

Terrible experience

The office staff gave me a lot of bs after complaining abt the way maintenance handles things from yelling at my son for moving too slow on crutches to banging on my door accusing my then 13 year old son that he was beating aā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2018 - 2021

    11/22/2021

    I stayed at the Islander apartments for a little over three years. My wife and I just recently moved because we purchased a home but the Islander was a great experience. Despite some of the negative reviews I saw initially, I decided to take myā€¦Ā See More >
      Review Author Icon

      anonymous

      Resident ā€¢ 2020

      4/8/2020

      We should not have to worry about the staff stealing from its residents. *** Dishonest/Thievery by Maintenance staff. I am current resident. The apartment provides storage lockers for each apartment. I asked another renter if she would mind me using her storage locker since sheā€¦Ā See More >
        Review Author Icon

        anonymous

        Resident ā€¢ 2006 - 2019

        11/3/2019

        Have never once been late with my rent in more than a decade of living here, but the maintenance staff is horribly rude for all the thousands I've spent here. A neighbor told me they heard the maintenance mgr yelling at me and don't understandā€¦Ā See More >
          Review Author Icon

          anonymous

          Resident ā€¢ 2019

          4/16/2019

          This community is fairly nice. The people in the community usually keep to themselves and are pretty nice in general. Our upstairs neighbors are constantly screaming at one another and the child is always running around with no supervision. Honestly concerning for other reasons. Weā€¦Ā See More >
            Review Author Icon

            anonymous

            Resident ā€¢ 2019

            4/16/2019

            Worst ever stay away awful people the mantience guy don't do nothing his team awful u ask them to fix something they take there time doing it but want charge you for everything when u move out there . Went on vacation came back theā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2018

              12/26/2018

              Apparently sent a certified letter for my lease that I never got and now I'm stuck staying here paying $900 for a 1 bedroom, manger was rude when I tried talking to her about it, also it took 3 months to get a microwave handleā€¦Ā See More >
                Review Author Icon

                Antkern1125

                Resident ā€¢ 2016 - 2018

                12/19/2018

                The staff in the leasing office are the most wonderful people I have ever had the pleasure of meeting and knowing I absolutely love them. The maintenance staff is great thank you so much jane & chris for your help

                  Manager

                  12/20/2018

                  The Islander Apartments
                  Thank you so much for your kind words and for sharing your experience. We could not be more happy to know that we've been able to treat you to some truly memorable service. We hope you know you are welcome to stop by the office anytime.
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2015 - 2018

                  5/6/2018

                  I lived at The Islander for 3 years and in that time I can say that the few times I had to call maintenance they were pretty quick, same day service. My neighbors were pretty quiet, and friendly when passing one in the building. Iā€¦Ā See More >
                    Manager

                    5/7/2018

                    The Islander Apartments
                    Thank you so much for leaving us this lovely review! We're happy to hear that we were able to provide you with quality service during your time here in The Islander community. We wish you all the best in your future endeavors and hope you are doing well in your new home.
                    Review Author Icon

                    Viswa_R

                    Resident ā€¢ 2014 - 2018

                    2/27/2018

                    I hate this community, Staff is very arrogant and cheating, they charge all unnecessary charges when you vacate, I lived 3.5 years and they gave me already used old carpet when I rented, its life was almost completed, but they still charged for carpet replacementā€¦Ā See More >
                      Manager

                      3/3/2018

                      The Islander Apartments
                      We are sorry to hear that after nearly four years, you will be walking away from the community with such a negative perception. While we certainly understand that charges related to a move-out can be a source of frustration, we can assure you these fees have been carefully calculated and are in accordance with the policies outlined in your lease. If you would like us to outline the details of these charges, we are always available in the office. Until then, we wish you the best of luck on your next housing adventure.
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2018

                      6/2/2018

                      I don't mind this community becuse it has all the amenities I was looking for, not to mention that the location is perfect. I do enjoy living here...sometimes.The ladies at the office, made me feel welcomed, and the neighbors are really nice. The maintenance staffā€¦Ā See More >
                        Manager

                        2/12/2018

                        The Islander Apartments
                        We can't thank you enough for this fantastic, five-star review! We're glad to hear that our awesome amenities, friendly team members, and responsive maintenance staff have made your time at The Islander especially enjoyable. We look forward to your continued residency as well - if you need anything, be sure to let us know!
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2014 - 2017

                        10/2/2017

                        I am disappointed at how terrible this community has gotten. For the high rent they charge, they should make the effort to provide you with quality service. Mirror in bathroom is stained from being so old. They said they would give me a new one,ā€¦Ā See More >
                          Manager

                          10/5/2017

                          The Islander Apartments
                          While we embrace all feedback, we are deeply disheartened by your negative experiences in our community. Our team strives to create a comfortable environment for all our residents, so we are very sorry to hear you feel we've missed the mark regarding not only our service but also the condition of your home. And unfortunately, crime has no address and can happen anywhere at anytime. We understand your concerns and encourage residents to report any suspicious and illegal activity to us or the proper authorities immediately. Your feedback is very important to us and we would greatly appreciate the opportunity to speak with you in person regarding these issues so that we can work on improving your experience here soon.
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2013 - 2017

                          5/24/2017

                          Zero security in the community. every other day I see car tyres are getting stolen. yesterday my bike got stolen from the patio. The Islander seems not bpothered anyway on these thefts nor do they agree to install security cameras. Not at all recommended.

                            Manager

                            5/31/2017

                            The Islander Apartments
                            While we embrace all feedback to better improve our service, we are disappointed to read this negative characterization of our community. We are sorry this happened to you, but unfortunately, crime has no address and can happen in anywhere. However, we do our best to work with law enforcement when we can and encourage residents to see us in the office or call the authorities when they notice any suspicious or illegal activity. We would like to see how we can improve your experience in our community, so if you could come by the office at your earliest convenience to go over your concerns in greater detail, we would greatly appreciate it.
                            Review Author Icon

                            Vanderwyst.2

                            Resident ā€¢ 2016 - 2017

                            2/25/2017

                            I love this apartment. My fiance and I are currently living here in a one bedroom. I don't understand why there are so many complaints. The apartment itself is beautiful. New cabinets, floors, bathrooms etc. We had a leak when we moved in but theyā€¦Ā See More >
                              Manager

                              3/9/2017

                              The Islander Apartments
                              Thank you for writing such a positive review of our community! We understand we can't please everyone, but we certainly try our hardest! As you mention, our staff works diligently to assess your concerns whenever they arise; although, it goes without saying that we do our best to prevent issues from ever coming to fruition. If we can ever do anything at all to make your time with us even more enjoyable, please let us know.
                              Review Author Icon

                              ConcernedMum

                              Resident ā€¢ 2015 - 2016

                              1/4/2017

                              Office staff is very rude and refuses to help. Multiple problems were addressed with Maintenance Manager Chris, and remained unresolved. Heat in the middle bedroom did not work (where my children ages 4 & 5 slept). Maintenance refused to fix it stating that the systemā€¦Ā See More >
                                Manager

                                3/9/2017

                                The Islander Apartments
                                We're sincerely sorry that your time with us did not live up to your expectations. We strive to create a comfortable environment for our residents, and while our maintenance staff is fully qualified to evaluate items in your home, we apologize if we were ever unclear on why certain decisions were beneficial. Regarding your move-out, we'd prefer to speak in person. We want to be transparent when it comes to fees and processes, so please let us know what questions we can answer at this time by contacting our office staff at your next convenience.
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2016

                                12/30/2016

                                Apartment was okay when first moved into then went downhill.. vehicle was broken into... staff did nothing about it. Also they would start work at 8am banging on pipes and being loud as hell all hours of the day. Would never warn you about whenā€¦Ā See More >
                                  Manager

                                  3/9/2017

                                  The Islander Apartments
                                  We appreciate you taking the time to share your thoughts on our community. We apologize that our maintenance efforts have negatively impacted your stay, though we want to thank you for sticking with us throughout these improvements. We are aware of our electrical issue and are currently working to resolve this problem. If you're interested in discussing your concerns in further detail, we invite you to reach out to our team members.
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2015 - 2016

                                  12/29/2016

                                  Dont move here ed Donald the property manager don't know how to talk to people on the phone and there is still blood on the carpet the rent keeps going up every year and its not worth what they're asking my car got brokenā€¦Ā See More >
                                    Manager

                                    3/9/2017

                                    The Islander Apartments
                                    It's disappointing to receive just a one-star rating of our community, as we want all residents to enjoy their stay. We're so sorry about your car and storage locker, though we do our best to keep our residents comfortable, unfortunately, crime can occur from time to time. We'd prefer to meet with you in person to further discuss these concerns, please come by our office at your earliest convenience.
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2015 - 2016

                                    11/24/2016

                                    I currently live at the the Islander and I think my biggest complaint is the security or the lack of. Security is needed on site around the garages since break ins are very common. My car was broken into and I notified the office staffā€¦Ā See More >
                                      Manager

                                      3/9/2017

                                      The Islander Apartments
                                      Thank you for your feedback. We take crime very seriously on our property and have policies in place to put residents at ease. Unfortunately, crime has no address and can happen anywhere and to anyone. As such, we encourage members of our community to remain vigilant and contact our office or the authorities if they notice any suspicious behavior. If you would like to discuss your concerns in further detail, please stop by our office. Thank you.
                                      Review Author Icon

                                      Alexa001

                                      Resident ā€¢ 2015 - 2016

                                      9/12/2016

                                      My apartment was on third floor ! The maintenance were all very nice and when I had an issue they responded in a timely manner and went above and beyond to help! The staff are friendly and so are the neighbors ! I feltā€¦Ā See More >
                                        Manager

                                        3/9/2017

                                        The Islander Apartments
                                        Wow! We so appreciate this five-star review of The Islander! Resident satisfaction is our top priority and we're thrilled to have exceeded your expectations. Though you're no longer a member of our community, we wish you nothing but the best!
                                        Review Author Icon

                                        babe1981

                                        Resident ā€¢ 2015 - 2016

                                        6/28/2016

                                        The worst apartment experience. We were racially profiled and had to move out of the first apartment into a second one because my child was "too loud"... Management made us move into a building where only biracial couple stay.. It was a terrible experience toā€¦Ā See More >
                                          Manager

                                          7/6/2016

                                          The Islander Apartments
                                          Though we regret to learn that you've left our community with a negative opinion of us and that your experience with our community was not a reflection of the positive living environment that we strive to offer our residents, we're sincerely disconcerted to read some of the statements made in your review. We here at The Islander value each of our residents equally and rent to all applicants that meet our rental criteria in accordance with the Fair Housing Act and are disturbed that you got any other impression through your interactions with us. Our team offered you the option to transfer homes 5 months prior to the end of your lease in an effort to create a more suitable living arrangement based simply on location after receiving several complaints from your neighbors regarding interactions with your child's caregiver, not your child. It is our opinion that you were treated fairly and respectfully in an effort to accommodate you and your family rather than to terminate your lease altogether. Again, we are sorry that your experience with us was less than positive, but we wish you nothing but the best in your new home.
                                          Review Author Icon

                                          anthony1982

                                          Resident ā€¢ 2015 - 2016

                                          3/3/2016

                                          I moved out this past Feb. I lived at the Islander for just 6 months months. It was a 6 month lease. Noise from upstairs apartment is terrible. every little movement was heard by a loud SQUEAK. Secuirty is a joke. # carsā€¦Ā See More >
                                            Manager

                                            3/17/2016

                                            The Islander Apartments
                                            We're sincerely sorry to see that your time in our community did not meet your expectations. We understand you have moved, but if you have questions or additional feedback, we'd encourage you to give us a call. We're always looking to improve for the future.
                                            Review Author Icon

                                            Mike tb

                                            Resident ā€¢ 2015

                                            2/10/2016

                                            Very sad of affairs for The Islander apartments. looks like every complex that is owned by Western reserve management stinks. I lived in the Islander for one year. The maint office staff is very uneducated and the maint staff themselves is ...well...just lazyā€¦Ā See More >
                                              Manager

                                              2/16/2016

                                              The Islander Apartments
                                              Our team is very sorry to hear you feel so dissatisfied with your time in our community. It is disappointing to read that you have had unsatisfactory interactions with our staff, and that you feel work orders have not been completed in an optimal fashion, as we expect more from our staff, and assure you that this does not meet our management standards. However, we do appreciate the constructive feedback, as we are always looking for ways to improve our residents' living experience. We apologize for the frustration you experienced, and hope you will contact us if you have any further recommendations so that we may do better going forward.
                                              Review Author Icon

                                              jptom

                                              Resident ā€¢ 2014 - 2016

                                              1/19/2016

                                              Terrible experience. especially the last six months. Not sure where to begin. electrical outs that are worn out. While watching t.v. the cord just fell out. I leak in my carport area that would drip dirt, roof tar and such on my truck.ā€¦Ā See More >
                                                Manager

                                                3/17/2016

                                                The Islander Apartments
                                                We are sad to see that your time in our community has not led to a better opinion. We do apologize if our maintenance process hasn't met your expectations, but we assure you we do everything in our power to create a positive experience for our residents. If you have additional concerns, please don't hesitate to schedule a meeting with our property manager. We're happy to speak at your convenience.
                                                Review Author Icon

                                                joe 456

                                                Resident ā€¢ 2015 - 2016

                                                1/2/2016

                                                Plain and Simple Worst!!! apartment experience I ever had. I have lived here for one year. Moved in in jan of 2015. Right away things happened. But the thing that made me the most upset was just 3 days into my lease the baseboard heating, which isā€¦Ā See More >
                                                  Manager

                                                  3/17/2016

                                                  The Islander Apartments
                                                  We are sorry that you encountered this inconvenience in your home. As we mentioned in person, this is not an issue that should affect the functionality of your heat. If you ever experience additional problems, please don't hesitate to let us know. We're happy to evaluate any concerns that you bring to our attention.
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2014 - 2015

                                                  11/17/2015

                                                  Please save your money, and don't lease here! This place charges rent, like it's a luxury apartment complex. Appliances are outdated. The mirrors in bathroom are stained, from being so old. The walls are so paper thin, you can hear your neighbors arguing, or havingā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Covered Parking
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Comments: 1 dog, max. 50 lbs. at maturity or 2 dogs, max. 25 lbs. each at maturity are permitted in sel. 1st floor suites or 1 dog, max. 35 lbs. at maturity in sel. 2nd or 3rd floor suites or up to 2 spayed/neutered cats are permitted.
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                                                    • Cats Allowed
                                                      Comments: 1 dog, max. 50 lbs. at maturity or 2 dogs, max. 25 lbs. each at maturity are permitted in sel. 1st floor suites or 1 dog, max. 35 lbs. at maturity in sel. 2nd or 3rd floor suites or up to 2 spayed/neutered cats are permitted.
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                                                    Other
                                                    • Community Center
                                                    • Controlled Access
                                                    • Gym
                                                    • Hot Tub
                                                    • Pool
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                                                    Leasing

                                                    You can search the city over, but you won't find anything that compares with this award-winning community! The Islander offers a huge selection of exciting floor plans with great amenities and magnificent lake/wooded views. Choose from extra large one, two and three bedroom floor plans that include heat and water, carport, eat-in kitchens, walk-in closets and much, much, more. Residents at The Islander also enjoy the benefits of a 4- acre lake with jogging trail, indoor and two outdoor pools, health club, three tennis courts and private party center. Plus the location is perfect- just off I-71 in Middleburg Heights, 20 minutes to downtown Cleveland.
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                                                    Questions & Answers (1)

                                                    Anitha_J
                                                    Asked on: 07/09/2022
                                                    Q:Ā Looking for a quick move in.. let me know if any appartment is available

                                                    Frequently Asked

                                                    Based on 120 number of votes by renters, The Islander Apartments is currently rated 2.6 out of 5 stars.
                                                    The Islander Apartments is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    The Islander Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Islander Apartments is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    The Islander Apartments is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    The Islander Apartments is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Islander Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Dogs Allowed
                                                    Comments: 1 dog, max. 50 lbs. at maturity or 2 dogs, max. 25 lbs. each at maturity are permitted in sel. 1st floor suites or 1 dog, max. 35 lbs. at maturity in sel. 2nd or 3rd floor suites or up to 2 spayed/neutered cats are permitted.
                                                    Cats Allowed
                                                    Comments: 1 dog, max. 50 lbs. at maturity or 2 dogs, max. 25 lbs. each at maturity are permitted in sel. 1st floor suites or 1 dog, max. 35 lbs. at maturity in sel. 2nd or 3rd floor suites or up to 2 spayed/neutered cats are permitted.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    The Islander Apartments

                                                    March 2024

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                                                    The Islander Apartments is an apartment in Middleburg Heights in zip code 44130. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,191. Nearby cities include Strongsville, Berea, Parma Heights, North Royalton, and Brook Park.

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