Review History for AmandaMycheal

The Reserves at Pilot Butte


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AmandaMycheal

Resident 2012 - 2013

12/17/2013

the reserves are by far, the biggest disappointment I've ever encountered in the renting world. Parking is a nightmare, the garages so small even a mid size sedan won't fit. There is no filtering of residents, and its common for multiple couples/roomates to be packed into one unit. the problem being noise and lack of policing on the staffs part. I have never been treated so poorly. when making a legitimate noise complaint (3 am and the neighbors playing music so loud my pictures were rattling against the wall) the office staff doesn't answer the "24 hour" line. Nothing was done. I was harassed by my teenage neighbors because the office staff revealed my complaint. being a single woman working 60 hour weeks, this place was hell. While the photos show a beautiful spar, the walls are so thin a cabinet shut next door sounds like a slamming door. Upon my departure, the office staff came into my condo, whilst i was still living there, and STOLE my garage door opener to give to the new tenants. I had to file a police report, and subsequently was accused of leaving the property a mess. (though the police officer and cleaning staff stated that the cleanliness was immaculate) The pet policy is far too lenient, (unless you're partial to hearing a 70 lb dog bark all night and your neighbors throwing balls for their two fully grown labradors to chase down an adding stairwell) I cannot say this enough, rent elsewhere. suffer a bad landscape job for comfort and quiet. The nosey and lazy office staff only made my experience worse.
    Manager

    6/22/2016

    The Reserves at Pilot Butte
    Thank you for bringing this to our attention. it is our goal at The Reserves at Pilot Butte to provide the best customer service to all of our residents and visitors. We strive for the highest standard of professional management service and welcome your feedback. Please contact us at 541-318-4268 or reservespilotbutte@pinnacleliving.com so we can address any concerns you may have. Thank you!

    Review 11 out of 13

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    The Reserves at Pilot Butte

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