What can I say that hasn t already been said? Willowyck goes through a lot of personnel. I ve only been here a little over a year and in that short time they have been through 3 managers not to mention leasing people who work under them who also come and go. There is no continuity. I liked ------ as a manager, but she supposedly got sent to another Madison apartment (rumor is she got fired though). I have not met ------, the new and latest manager, but I ve heard she is not very pleasant. The overall common denominator with management whether it be the local manager like ------ or the person over them like ----------- is that they do not put the tenant first. Their top priority is squeezing every last dime they can out of their tenants. Overall management is incompetent, unprofessional, rude, greedy, selfish, chatty, and don t follow through with anything. They are fully aware of the Apartment Ratings reviews too. They have a full campaign out posting glowing/perfect ratings while pretending to be tenants in an attempt to boost their image. They wouldn t have to post lies if they took care of their tenants.
I got suckered in at a good rate and then they increased my rent by almost $400 a month. It s my understanding that they do this with everyone. Right now they have a deal where $88 or so moves you in. The problem is that they don t do background checks and the rent to anyone. As a result, when it comes time for rent to be due a lot of people can t pay it which is why there are a lot of evictions here and people leaving in the night. Rent overall, is too much and I know one can do better.
NOTHING is included! On average I pay an additional $300 a month for utilities (water, heat and PECO/electricity). I was told that utilities were cheap here by the leasing agent who I rented from (who also surprisingly is not at Willowyck anymore). That was a blatant lie. Water is almost $50.00 a month, which is more than some people pay for a whole house. Heat in the winter time is about $100 a month (if you keep the thermostat at 65 degrees) and electricity/PECO is usually over $100 a month. In the summer if you run the air conditioning often, you will pay close to $300 a month and at least $200 a month if you run it sometimes.
Overall these guys are good, however they are understaffed and overworked considering how large the complex is. Their snow and ice removal (as stated in a previous review) is terrible. Right now the parking lots are like ice skating rinks. The problem with maintenance is that half the time they do not get repair orders from management so they often take the blame for not fixing problems. Management also prefers they do things cheap instead of the right way.
I am looking into renting from a private owner (either someone who owns a house or condo) when my lease here runs up. For the most part, the apartments in the Lansdale area are subpar with Willowyck leading the way of ineptitude.
TAKE HOME MESSAGE:
Don t rent here! They may seem nice when you come in to look at the many vacant apartments, but don t let them fool you. Once they sucker you in, they will not return your calls or blow off your concerns while also being rude at the same time. I wish there were some truthful ratings on this website before I moved here. It is too late for me, but please heed my warning and look elsewhere. It is not too late for you! If you don t want to listen to this review and all the other truthful reviews (and not all of the glowing management reviews) then you ll have only yourself to blame when you re management s next victim.