At first I really liked living at Crane Village. Now I have come to hate it. Three times this year my bathroom has flooded because of a leaking toilet gasket. The first two times the problem was fixed it only worked for about a month before the problem came back. Today I woke up at 4:30AM to be with out hot water and heat. It seems like every few months there is some kind of annoying outage.
Manager
2/29/2008
Crane Village Apartments
Sometimes when you fix something even with a vehicle it turns out to not be the problem you thought it was and additional repairs are required. We take every maintenance issue very seriously and work hard to make sure the problem is corrected on the first call but there are occassions when a problem reoccurs. If a problem continues and you feel it is not being taken care please feel free to contact me or the assistant manager. The issue with no heat or hot water had nothing to do with Crane Village Maintenance that was a problem with Columbia Gas and we can not make any repairs to their equipment meaning that we had to wait for them to come and correct that problem. We want to make sure that we are always providing you with the very best service and please feel free to come to the office anytime and speak with me if you feel that something is not being handled correctly.