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Mozart Management


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anonymous

Resident 2012

7/31/2012

I'm writing this review mainly to give some perspective on what to expect when talking to management staff. I am starting a year-long lease at the Arlington beginning in August and so I've been communicating more often recently with the management staff to make sure things are in order for my lease and for move-in. From the start of my lease contracting process, Mozart staff have been nice and professional, though not always the friendliest people to talk to (usually depends on who I get on the phone at any given day). I would've rated them a 4 or 5 stars for staff if it weren't for a very recent and very insulting phone call with someone in the office (I don't remember her name but she sounded to be about in her 50s). Let me start by mentioning a few people on the staff that I've dealt with and have had relatively good experiences: 1) Matt, the housing coordinator, is professional and straightforward to deal with, though sometimes you have to ask multiple questions if you are looking for an answer that is not textbook and written out for him in his guidebook binder. 2) Property Manager for the Arlington building was really nice and knowledgable about the building for my questions that related to my renter's insurance. He didn't mind spending a few minutes on the phone with me to review features of the building including year it was built, the construction type, the heating, fire safety features, and even the building's plumbing configuration! It's definitely reassuring to know that if something goes wrong in the building, the property manager knows the building it like the back of his hand. 3) Katie Hart handled the verification of the co-signers on my lease (my parents) and was very friendly and understanding when we realized that someone in the office must've incorrectly recorded my parents' home phone number which resulted in her calling a random business. She called me to verify my parents' number before jumping to any false conclusions, and we got it straightened out without any problems. I'd definitely remember to ask for her whenever I have any contract-related concerns. Up to July 30, I was relatively sure that Mozart Management is a fair leasing agent to rent from in Pittsburgh. However, that illusion was unfortunately broken for me when I called in to ask for advise on how to handle a furniture delivery around their service elevator use policy and I was literally REAMED out by a female staffer for what she said was a waste of her time to answer my questions. I don't want to get into the nasty details of the phone conversation, but essentially she was telling me that a) I was wasting her time, b) August is a stressful time for her and the office and so it's the least likely time they can guarantee any semblance of accommodation for use of the service elevator for furniture deliveries, and c) I was pissing her off. What she failed to understand is that I work full-time, Monday through Friday, and I can't just simply change my schedule and the delivery truck's schedule because she feels stressed in the office. Maybe she was on-edge because I wasn't the first person to call her about issues that complicate her workday, but she should've realized that each person she talked to was probably calling for the first time. I mean, I don't plan on moving in more than once in a year. Furthermore, as a paying tenant I expect to be treated with professionalism and respect when dealing with management staff. Nowhere in my contract does it state that I have to take insult from staffers when they are feeling stressed on the job. Especially since I have my own job to worry about with the added stress of moving and accommodating Mozart's restrictive service elevator policy in the Arlington. The purpose of my phone call on July 30, then, was to try to understand what the situation is going to be like for using the elevator on the upcoming Saturday. However after several minutes of belittling and insulting commentary from this woman telling me that she doesn't have the patience to talk to me despite my efforts to keep the call professional and respectful (I addressed her as "ma'am" even after she told me I was - quote - "wasting her time"), I had to resort to hanging up the phone on her and dialing back in to speak to someone else. From now on if I have any issues that involve speaking with management staff, I will ask for Katie or Matt specifically so that I can avoid talking to this woman. To be honest, if she were the first person I talked to at Mozart Management, I won't have signed a least with them -- her attitude towards tenants and customer service in general is horrible and unfortunately reflects badly on Mozart Management. After this debacle, I am even less inclined to go to Matt for issues because he was the person I got after calling back in, and his first reaction was not to apologize for his fellow staffer's foul attitude but to defend her. Because of her, I am definitely already thinking about where to move to after completing my one-year lease at the Arlington. It's ironic that she's complaining about July/August being a stressful time for her with all the tenants moving in and out, and now she just potentially added another move in/move out to next year's round.

    Review 41 out of 221

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