My roommate and I lived in the apartment for 1 year, after moving from south mountain and we loved it! Everything (except cable,phone)was included which was great! The washer and dryer were super and when our washer broke we got a brand new, larger one by within 2 days! WE never had any issues with the maintance staff or office staff. However the pool was a bit strictly runned, with pool passes with our photos on it and the lifeguards hunted your name down off the list of residents! Overall, we enjoyed staying ay Helfrich Springs and would definately reccommend it to others!