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While this apartment complex is cheap and does offer student prices, it is not a place to call home. My problems with the employees' inabilities to do their jobs began the moment I moved in and have not stopped.
It took them 17 days to get me the lid to the toilet! The front office employees continuously told me that the lid was being shipped and I finally sat down and refused to leave the office until the problem was fixed. When the supervisor of Maintenance came he informed me that he would simply get a lid out of the storage facility and bring it straight down to me. They had the supplies the entire time, however, noone could simply radio for a person to just bring the lid over. So for 17 days my apartment reaked of still water because of the laziness of others.
As for pest control, or lack there of, let me give any future residents advice. First of all don't get a ground floor apartment as you will, no matter what you try to do, be subleasing to ---- roaches. Secondly, if you do get stuck with ground floor, as I did, hope it is not near the dumpsters as your problems only gets worse. And make sure that before Thursday you have called the office three times that week to make sure your name is on the pest control list and that your key is in the proper pile. Here at Magnolia Park they have a clever way of working with their pest control problem. If you, as the resident, do not call then you are stating that you have no problem. Yet when you first move in it is never stated that monthly spraying is not done and that you must call. And since the front office workers seem to not alwasy do their job in an efficient manner, I would advice calling three times as I am sure they will eventually get you on the list (though even that is no gaurentee). After all of this expect on Friday all the old pest to come out of their hiding spots to die and by Monday or Tuesday of the next week new ones to come in and take their place. It doesn't matter how much you clean, how obsessive compulsive you are with food and trash, they will come back.
Oh, a note for the key system. Again, something that is never told to new residents but assumed. You will be given two keys for your door when you sign your lease. If you have any maintenance requests or pest control services needed you must give them one of those keys as they for some odd reason they do not have additional keys or master keys for these reasons. And they will not tell you this when you put in a maintenance request, it is only after a week of you hounding them will they ask if they have that key.
As for any real maintenace request above getting your toilet lid, just never expect the work to be completed. The security lighting outside my apartment has not worked since I have moved in, even though I continuously complained about the issue for the first few months and now I just use a safety flashlight at night. They claimed it is an electrical problems, which I agree with since the front room in my apartment has electrical problems (which have also been ignored), and have stated they called in an electrician, but I simply have given up on thinking an electrician is ever coming.
Then there's the hole in my bedroom floor. That's right, somewhere in my bedroom the floor has not been completed, which may be increasing my pest problems. And whenever it rains I get the joy of having a squisky carpet that now smells like mildew and never dries. And it has been over two weeks of everyday calling to try to get it fixed. I would love to bleach the carpet for sanitary reasons, but I'm sure when I go to move out I would be charged for the discoloring.
So here's my advice to anyone considering living here, since this complex does a great job of getting people to sign a lease: DO NOT LIVE HERE!!! If you want a place to call home, a nice secure, comfortable home in which the staff truely cares about the people who get them paid at the end of the day (that's right, residents are the reason a staff is even needed) then look elsewhere. I, like 100% of the people I have asked in this complex (and I have asked 37 other people at this point) signed our lease thinking we were getting something we did not. I would break my lease, but quite frankly it is not worth the extra money I would have to put into doing so. So instead I am riding out the days, thinking of just how grateful I'll be to move into a new complex where residents come first. Since, once again, it's your hard earned money they get. Furthermore, I hope someone in my front office, or maintenance, or any other nice person out there who feels for me, would read this and realize which resident I am because I am looking forward to them seeing just how much they have put me and the other residents through, or at least fix some of the maintenace problems already!
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User Responses
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From:
umit1971
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Date:
10/11/2007
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yes,all truth, thanks.
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Disclaimer: No attempt has been made to verify or assure the accuracy of the claims made by the author of this opinion or responses. You must judge the truthfulness of any review and accept responsibility for your use of this information.
Up to: Magnolia Park at Homewood (formerly Willow Bend)
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