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Element Hoover

990 Wisteria Place, Hoover, AL 35216
(191 Reviews)
$1,012 - $1,912/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 1 Bath

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2 Beds, 1.5 Baths

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2 Beds, 2 Baths

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3 Bedrooms

3 Beds, 2 Baths

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4 Bedrooms

4 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

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Renter Ratings

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Review Ratings

Noise

0.0

Grounds

0.0

Safety

0.0

Office Staff

0.0

Maintenance

0.0

Neighborhood

0.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

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Number of reviews in the past 365 days

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Manager’s Review Engagement

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Percentage of reviews responded to

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Manager’s Review Reply Time

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Average time to respond to reviews

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Element Hoover Reviews

(175)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 966826

Verified Resident 2021

11/2/2021

The office staff I've dealt with has been great. The property location is within minutes to almost any venue. The outside lighting definitely needs work. And the property is pet friendly. Maintenance can be slow. The renovated apartments have a modern look.

    Review Author Icon

    Resident 954568

    Verified Resident 2021

    10/6/2021

    Move in wasn't to bad just a few bumps. Things are still needing to be done and it's hard to get in contact with anyone after you have moved in. The communication methods needs to be better. No one answers emails, phone calls, and nor… See More >
      Manager

      10/7/2021

      Element Hoover
      Thank you for bringing this to our attention. We're sorry that you're experiencing challenges reaching our team, and we'd like to turn this around promptly. Please email us at ElementHoover@Tricapres.com when you have a moment. We look forward to addressing your concerns as soon as possible.
      Review Author Icon

      Resident 952662

      Verified Resident 2021

      9/28/2021

      Super over priced for what you get and nothing in the apartment works properly Bugs everywhere when you call to get an issue fixed nobody comes and the office refuses to answer their phones when you call with an issue

        Manager

        9/29/2021

        Element Hoover
        Thank you for sharing your insight with us. We're sorry that you've been experiencing pest issues and delayed maintenance requests. It isn't our team's intention to be challenging to reach and we understand how frustrating this is. Please email us at ElementHoover@Tricapres.com so that we may address your concerns promptly.

        Updated Review

        Review Author Icon

        anonymous

        Resident 2018 - 2021

        9/24/2021

        There are too many problems to list here but I will list a few, roaches roaches roaches, we paid for pest control but for almost 2 years no one came, black mold, broken pipes , no water at all for days, ac broken for months… See More >
          Manager

          9/29/2021

          Element Hoover
          We’re sincerely sorry about your experiences in our community. We completely understand your frustrations and apologize that we have not promptly resolve your concerns. We’re disappointed that these occurrences are making you unhappy with our community; however, we do appreciate the details as they let us know where improvements are necessary. If you have anything to add for us, please feel welcome to email us at ElementHoover@Tricapres.com. We look forward to connecting.
          Review Author Icon

          Resident 949441

          Verified Resident 2021

          9/14/2021

          The community is quiet a bit messy due to being under renovations with spiders here and there but my apartment is beautiful. Had no issues so here far. I hope to see the opportunities this complex will provide me

            Manager

            9/22/2021

            Element Hoover
            Thank you for sharing your pleasant thoughts with our team here at Element Hoover. We apologize for any inconvenience that the renovations may be causing, but we can ensure you that this will not be permanent. Please don't hesitate to contact us should you need anything. Have a wonderful day!

            Updated Review

            Review Author Icon

            Resident 710766

            Verified Resident 2015 - 2021

            9/10/2021

            My neighbors are good. There's no breaking and entering or stuff like that. No drama either. I like the amount of space I have. It's literally the biggest apartment I've ever had. Also rent has been reasonable. The maintenance part has been awful. If that… See More >
              Manager

              9/27/2021

              Element Hoover
              Thank you for your review and for sharing your feedback with us. Our team appreciates learning resident insight as it helps us learn where improvements are needed. Please email us at ElementHoover@Tricapres.com if you have any remaining requests or if you'd like to share any further suggestions with us. We hope you have a great day!
              Review Author Icon

              Resident 947407

              Verified Resident 2019 - 2021

              9/7/2021

              The community is ok, of course you have some nasty neighbors, the parking is not good, never can find a parking spot at all, low crime rate that i know of. The landscape could be a whole lot better than it is.

                Manager

                9/9/2021

                Element Hoover
                Thank you for your review. We're sorry that you don't have the best impression of your neighbors, our parking, and landscaping. Please contact our team at ElementHoover@tricapres.com when you have a chance. We'd like to learn more about your experience and provide solutions as best we can.
                Review Author Icon

                Resident 947274

                Verified Resident 2021

                9/6/2021

                It was great, up until I needed maintenance and then it was highly disappointing. I have been dealing with an 80+ degree apartment for over three weeks now. I have opened 5 different service calls and not a single call back to let me know… See More >
                  Manager

                  9/8/2021

                  Element Hoover
                  Our team is concerned about the details of your review and we'd like to apologize for this inconvenience. Please know that our maintenance team works hard to provide great services for our residents and we apologize for the lack of communication from our end. Our team would like to provide assistance promptly, so please email us directly at ElementHoover@tricapres.com at your earliest convenience. Thank you and we hope to speak with you soon.
                  Review Author Icon

                  Resident 938114

                  Verified Resident 2021

                  8/11/2021

                  My experience hasn't been that great from the beginning starting with the pricing, then the apartment I signed up for I didn't get. Then there was the initial walk through that was done that wasn't completed after the office and maintenance was notified, hopefully things… See More >
                    Manager

                    8/13/2021

                    Element Hoover
                    Thank you for letting us know about your experience. We apologize for any miscommunication regarding pricing and any other inconvenience you've encountered. Our team would appreciate the opportunity to discuss your feedback in further detail, so please email us at elementhoover@tricapres.com at your earliest convenience so that we may assist you promptly.
                    Review Author Icon

                    Resident 929269

                    Verified Resident 2021

                    7/19/2021

                    It's reallly nice. It's ver clean and it's a great community I love it the bathrooms are very clean. Tubs are very comfortable and I really appreciate the acceptance I really plan on living here for a while THANKS

                      Manager

                      7/19/2021

                      Element Hoover
                      Thank you for sharing your thoughts! Our team understands how important it is to keep our community clean and well-maintained. Thank you for choosing Element Hoover as your home.
                      Review Author Icon

                      Resident 923993

                      Verified Resident 2017 - 2021

                      7/5/2021

                      Been so many people in charge and different staff. I understand there's a shortage of help but I feel some things need to be tended to for safety and health reasons. Never anyone in the office. Have to rely on VM and texts

                        Manager

                        7/6/2021

                        Element Hoover
                        We know that transitions in staff can be a difficult adjustment; however, these changes are always meant to ensure we are cultivating a team that puts residents first. We're very disappointed to read that you think otherwise and would like the opportunity to make things right. When you have the chance, please email us at elementhoover@tricapres.com so that we can discuss your concerns further. We look forward to connecting with you and making your stay here a more positive one.

                        Updated Review

                        Review Author Icon

                        Resident 17853

                        Verified Resident 2019 - 2021

                        6/25/2021

                        Terrible. If your lease is up move out as quickly as possible. For $1126 you should be able to get timely service for maintenance issues. Never in the history of living here has that ever happened. I'm still waiting on my front door to be… See More >
                          Manager

                          6/27/2021

                          Element Hoover
                          Hello, we appreciate that you brought your concerns to our attention. We take your feedback very seriously and understand your frustration after reading your experience. Please know that we’re committed to improving your stay with us and, if you'd give us a chance to discuss this issue, we think a one-on-one conversation addressing these concerns is an excellent way to start. When you have a moment, please email us at elementhoover@tricapres.com. We look forward to speaking with you and making any necessary repairs.
                          Review Author Icon

                          Resident 917400

                          Verified Resident 2021

                          6/15/2021

                          Moved in and had problems immediately with loss of hot water, toilet issues, loss of water and then a leak. Have been here since 5/21/21 and issues still not taken care of. Difficulty dealing with office staff since office is closed and can't find a… See More >
                            Manager

                            6/16/2021

                            Element Hoover
                            Hi there, thank you for taking the time to share your experience. We do our best to ensure that apartment homes are ready upon move-in, so we apologize for falling short. We’re here to help and want you to be happy in your home, which is why we’d appreciate the opportunity to talk about this in more detail and make any necessary repairs. As our team is fully remote right now and offices are closed, please send us an email promptly at elementhoover@tricapres.com so we can address your concerns.

                            Updated Review

                            Review Author Icon

                            anonymous

                            Resident 2018 - 2021

                            6/8/2021

                            If I could give negative stars I would. The absolute WORST apartment complex known to man. My kitchen has been flooding for 12 days, I’ve called everyday and nobody will even check in with me. I have numerous work order numbers. Nobody is at the… See More >
                              Manager

                              6/9/2021

                              Element Hoover
                              Hello, thank you for sharing your experience. Please know, our teams are mostly virtual right now so the best way to get in touch with our management is to email us at elementhoover@tricapres.com so you can schedule time to meet with your engagement manager. We apologize that your issues have not been resolved in a timely manner and we look forward to fulfilling these maintenance requests as soon as possible.

                              Updated Review

                              Review Author Icon

                              anonymous

                              Resident 2021

                              5/8/2021

                              DO NOT MOVE HERE! Water leaks all over apartment! A/C does not work! I've been here a little over a month and still haven't seen maintenance after constantly calling about issues! All they do is say they're putting work order in but nobody ever comes!… See More >
                                Manager

                                5/10/2021

                                Element Hoover
                                Thank you for your candor. We apologize for the lack of communication on our end and lack of urgency regarding your maintenance issue. We're extremely concerned by your review and would like to discuss these matters with you further as soon as possible. At your convenience, please contact us at elementhoover@tricapres.com so we can work to resolve any concerns you still have.
                                Review Author Icon

                                Resident 895332

                                Verified Resident 2020 - 2021

                                4/19/2021

                                Maintenance terrible. I have had several maintenance problems. All of my issues have not been taken care stove is not working & I have called 1800 # to report over a week. Stove not working And no one has contacted me.I am not… See More >
                                  Manager

                                  4/20/2021

                                  Element Hoover
                                  We're sorry to hear that you are experiencing longer than usual response times with maintenance requests. Our team strives to answer residents' requests as promptly as possible, and we want to be able to do the same for you. Please send an email our way to elementhoover@tricapres.com and bring up this issue with your stove so we may work to resolve this issue as soon as we can. Looking forward to connecting and improving your stay!
                                  Review Author Icon

                                  Resident 881786

                                  Verified Resident 2020 - 2021

                                  3/11/2021

                                  The staff has been very friendly and helpful to me this is the first day I came here. And also the company that owns the apartments I've been doing a lot of upgrades and remodeling of everything from the apartments to the parking lot to… See More >
                                    Manager

                                    3/11/2021

                                    Element Hoover
                                    What a terrific review! We're thrilled that you're just as happy about the upgrades and remodels around Element Hoover as we are. Our team will do our best to continue to make sure you're having a wonderful living experience here!

                                    Updated Review

                                    Review Author Icon

                                    Resident 762153

                                    Verified Resident 2020 - 2021

                                    3/8/2021

                                    My experience has been a hit & a miss. The office staff is very friendly but maintenance takes forever & a day to respond or fix issues. You cannot put in a maintenance request on the app & expect it to get done.… See More >
                                      Manager

                                      3/8/2021

                                      Element Hoover
                                      We so appreciate the stellar recognition of our friendly team here at Element Hoover! Thank you for sharing this feedback with us. We'll work on responding to maintenance requests more quickly to match the rest of our great services!
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                                      Resident 880186

                                      Verified Resident 2021

                                      3/8/2021

                                      It was ok, it's a couple of things that I am not happy with. Feel like they could have cleaned the kitchen better and the bathroom better.....................................................

                                        Manager

                                        3/8/2021

                                        Element Hoover
                                        We would like to know more about your concerns so we can properly address them. Would you please email us at elementhobart@tricapres.com when you can spare a moment? Your satisfaction is important to us. Thank you in advance.

                                        Updated Review

                                        Review Author Icon

                                        Resident 192472

                                        Verified Resident 2020 - 2021

                                        3/1/2021

                                        My experience has been up and down but for the most part a good one. It's quiet, the apartment is spacious, they are doing the best they can to keep the grounds clean and renovate because these are older apartments. Maintenance staff is friendly, office… See More >
                                          Manager

                                          3/1/2021

                                          Element Hoover
                                          Hi there, thank you for your review! We're delighted that you're enjoying our peaceful, well-maintained environment. We appreciate you highlighting our friendly maintenance team and look forward to continuing to make our community a wonderful place to call home!
                                          Review Author Icon

                                          Resident 869917

                                          Verified Resident 2020 - 2021

                                          2/3/2021

                                          The apartment is spacious maintenance sucks they don't fix anything they broke in my car dumpster looks like the projects don't move here. They give the run around water won't stay hot no parking spaces

                                            Manager

                                            2/3/2021

                                            Element Hoover
                                            Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to elementhoover@tricapres.com so we can rectify these issues.
                                            Review Author Icon

                                            Resident 869342

                                            Verified Resident 2019 - 2021

                                            2/1/2021

                                            Horrible management. I wouldn't tell anyone to move here as a matter of fact, run. Been nothing but hell since I been here. Molded walls, ceiling and been dealing with it for 8 months or longer. I can't wait to get outta here the end… See More >
                                              Manager

                                              2/1/2021

                                              Element Hoover
                                              Thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can improve, so please reach out to us at elementhoover@tricapres.com.
                                              Review Author Icon

                                              Resident 867652

                                              Verified Resident 2021

                                              1/27/2021

                                              I have only been here for about 4 days so I can't really speak to a full experience of the whole community yet, but so far I like the location, the layout, the space and the people that I have spoken with in the main… See More >
                                                Manager

                                                1/27/2021

                                                Element Hoover
                                                We hope you end up loving your new home! Please let us know what we can do to get a higher rating from you. The areas you rated low are concerning and we would like to address them with you if possible. Please reach out to us at elementhoover@tricapres.com. Thanks!
                                                Review Author Icon

                                                Resident 867070

                                                Verified Resident 2020 - 2021

                                                1/25/2021

                                                Lots of cockroaches especially in warm weather. Some residents refuse to use the dog park and allow their dogs to poop in front of and along side other's apartment, they do not clean up after their dogs. The dogs also urinate in the foyer.… See More >
                                                  Manager

                                                  1/25/2021

                                                  Element Hoover
                                                  Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to elementhoover@tricapres.com so we can rectify these issues.
                                                  Review Author Icon

                                                  Resident 863163

                                                  Verified Resident 2021

                                                  1/14/2021

                                                  I'm new to this community. However, I'm very pleased with the pleasant atmosphere and the people that I share it with. It just feels like HOME. I am very blessed to be part of this community. Thank you

                                                    Manager

                                                    1/14/2021

                                                    Element Hoover
                                                    Thank you for your review. We love that you feel at home. That is our number one goal!

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                                    Leasing

                                                    Welcome to Element Hoover, a residential community featuring renovated and spacious one, two, three, and four-bedroom apartments in Hoover, AL. Unique layouts and amenities welcome you home, along with exceptional service and an ideal location within walking distance to shopping, dining and entertainment options. Are you looking for an apartment capturing all of the elements of quality living at an exceptional price? We are 100% virtual! Schedule your personalized virtual or self-guided tour today. Contact a sales manager for virtual options that work for you!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 05:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    SPM Property Management

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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: How easy is it to find guest parking?

                                                    Frequently Asked

                                                    SPM Property Management
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    4 Beds, 2 Baths

                                                    Check Availability

                                                    Element Hoover

                                                    March 2024

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                                                    Element Hoover is an apartment in Hoover in zip code 35216. This community has a 1 - 4 Beds, 1 - 2 Baths, and is for rent for $1,912. Nearby cities include Vestavia Hills, Pelham, Homewood, Moutain Brook, and Mountain Brook.

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