Highland Pointe
196 Jeff Rd NW, Huntsville, AL 35806
256-489-9898  WEBSITE save favorite
AVERAGE RATING
recommended by:
50%

overall rating:
3.3
3.5
3.45 Parking:
3.8
3.82 Maintenance:
3.4
3.36 Construction:
3.5
3.45 Noise:
3.6
3.64 Grounds:
3.6
3.64 Safety:
3.5
3.55 Office Staff:
< | >

horrible!

From: -Anonymous-
Date posted: 3/20/2009
Years at this apartment: 2009 - 2009
 
We moved into these apartments because they look nice and are spacious. If I knew then what I know now I would never have moved into the apartments. The management is horrible! I made a payment online but it was reversed. I called and spoke with management and they said there was a problem with the website and it happens all the time but that they would take care of it. It took 4 months of management telling me they would take care of it before I finally just paid the reversal fees so it would not affect my credit. I spoke with the main leasing manager and she didn't seem to care. We moved out early and tried to get a refund for the gate remote which we paid for. We called several times within a few weeks to get the refund and they kept saying they would look into it and have corporate call us. Corporate and/or the main leasing manager never called us back. After weeks, I spoke(and yes I had to call) with the manager and she said we would not get a refund because it was a deposit and not a fee! The apartments are decent and I never had any problems with our neighbors but the management is beyond belief! This is the most ill managed apartment complex I have ever lived in.

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
2 of 5
Construction: 2 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 2 of 5
Office Staff:
1 of 5
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