This is by far the worst experience with a company that I have ever had. I just moved into this community three days ago and have experienced such horrible customer service that I felt compelled to warn others. The gate, so frequently mentioned here, didn't work for me either or rather my card didn't work. Even the staff member I was to call to let me in (in the advent my card still didn't work) didn't answer and I was unable to access the community I was paying rent to for three days (now going on 4). The staff seemed totally unconcerned that I was paying rent but unable to get into the community because of this situation. I was told it was a computer problem but they would give me another card, however, it seems incredulous to me that if a computer issue was at hand, how in the world would another card solve the problem' I was told, "we won't know until you try it." Perhaps I'm a little dense, but why in the world should I have to be the Ginnie Pig when the management should make sure a card works before they issue it' Then I was told that it was the magnetic strip on the card that was faulty (how they knew this since they haven't tested the card is interesting to me). It seems that I have been given the runaround and NO ONE has taken any responsibility for my situation. I then spoke to their management company, who denied me information about the owners and were met with similar attitudes. On a positive note they have agreed to release me from my lease and I am certainly going to take them up on that offer. If you are looking for a home, look elsewhere. If you're looking for a bad experience, check out Beacon Hill Apartments. Thanks!

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