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Autumn Creek

1320 North McQueen Road, Chandler, AZ 85225
(486 Reviews & Surveys)
$1,078 - $1,648/mo
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Floor Plans & Pricing

Studio

E1

Studio, 1 Bath | 476 sq. ft.

$1,078 - $1,648

4 Available Units

See Floor Plan Details

1 Bedroom

A1

1 Bed, 1 Bath | 604 sq. ft.

$1,083 - $1,551

6 Available Units

See Floor Plan Details

2 Bedrooms

B2

2 Beds, 2 Baths | 883 sq. ft.

$1,376 - $1,621

2 Available Units

See Floor Plan Details

B1

2 Beds, 2 Baths | 851 sq. ft.

$1,306 - $1,506

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A-
A-

Renter Ratings

B

Review Ratings

Noise

3.5

Grounds

3.3

Safety

2.9

Office Staff

2.6

Maintenance

2.9

Neighborhood

4.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

43

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

97.67%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

7.49 days

View Community Timeline
View Community Timeline

Autumn Creek Reviews

(121)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1191361

Verified Resident ā€¢ 2012 - 2024

3/24/2024

Community could absolutely more help. The residents here are nasty people don't pick up after there dogs. There's a huge list. We have seen residents doing drugs. Residents have more then one vehicle.

    Review Author Icon

    Resident 1216667

    Verified Resident ā€¢ 2024

    1/12/2024

    Very easy process, staff was nice to work with; over all, I'm happy with my choice, the apartment, and the move in process. My apartment is next to a main road, which brings up the noise levels, but the staff can't do much about thatā€¦Ā See More >
      Manager

      1/16/2024

      Autumn Creek
      Hi, thank you so much for providing us with feedback on your experience here! We appreciate your positive review.
      Review Author Icon

      anonymous

      Resident ā€¢ 2022 - 2023

      12/27/2023

      Maintenance man

      Aldrien really know his stuff. He is very hard working and friendly. The best around. Professional and courteous and very funny. Any problem I have he has always been there to help. The staff needs more people like him. I will give the property 5ā€¦Ā See More >
        Manager

        12/30/2023

        Autumn Creek
        We appreciate the kind words about our community! We hope that you'll continue to call Autumn Creek home for years to come. As always, feel free to reach out to us directly if there is anything additional we can do to improve your experience here with us. Thank you!
        Review Author Icon

        Resident 1209806

        Verified Resident ā€¢ 2022 - 2023

        12/18/2023

        The maintenance staff & office staff are rude and not helpful. I'm convinced they actually filter through caller id's in the office because it seems like they only ever answer the phone to new potential customers. Everyone I know that lives here has a universalā€¦Ā See More >
          Manager

          12/21/2023

          Autumn Creek
          We are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. Please reach out to us at (855) 233-0348 - we remain committed to providing the level of service you deserve, and want to work with you to resolve it.
          Review Author Icon

          Resident 1206789

          Verified Resident ā€¢ 2022 - 2023

          12/9/2023

          N/a aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaqaqaaaqqaaaaaaaaaa wwwwqqwqqwwwwww

            Manager

            12/11/2023

            Autumn Creek
            Hi, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you are willing, please contact us at (855) 233-0348.
            Review Author Icon

            Resident 1204434

            Verified Prospect ā€¢ Visited 2023

            12/3/2023

            Great leasing associate and the community is beautiful. The grounds are well maintained and it was nice to see an actual model instead of just a vacant apartment. The pool and gym are great. I love the ducks within the community grounds as well.

              Manager

              12/5/2023

              Autumn Creek
              Hello, we are truly grateful for the high star rating you gave us. It means a lot to us that our efforts to create a great living environment have resonated with you. Your positive feedback inspires us to keep working hard and maintain the standards we've set for ourselves.
              Review Author Icon

              Resident 1203970

              Verified Resident ā€¢ 2023

              12/1/2023

              loved my experience with this community of course there's the normal wear and tear that happens with anywhere and everywhere other than that's it's been amazing only complaint is the dryers need fixed

                Manager

                12/2/2023

                Autumn Creek
                We'd love it if you'd reach out to us directly at (855) 233-0348 so we can work towards a resolution. Thanks for bringing this to our attention, and we hope to hear from you soon. All the best to you.
                Review Author Icon

                ughwhyeven

                Resident ā€¢ 2022 - 2023

                11/29/2023

                RUN AWAY!!

                Absolutely TRASH. If I could give NO STARS, I would. For starters, you pay A TON for such small square footage, and no washer/dryer in unit. Thereā€™s laundry rooms on site but itā€™s a lot of money to NOT have this in every unit. Itā€¦Ā See More >
                Manager

                12/3/2023

                Autumn Creek
                Thank you for sharing your feedback. We're sorry to hear about your experience and take your concerns seriously. At Autumn Creek Apartment Homes, we strive to provide a comfortable living environment for all our residents. We're committed to addressing and resolving issues promptly and effectively. For specific concerns and assistance, please feel free to reach out to our management team directly. We are here to help and want to ensure a positive living experience for everyone in our community.

                Updated Review

                Review Author Icon

                Resident 1135485

                Verified Resident ā€¢ 2010 - 2023

                11/24/2023

                I have been here for 14 years and I feel at home! This apartment is big and I have never felt so safe! I have the best view and it is quiet and the neighbors are the best! There are 3 pools which is rareā€¦Ā See More >
                  Manager

                  11/25/2023

                  Autumn Creek
                  Hi, we appreciate the kind words about our community! We hope that you'll continue to call Autumn Creek home for years to come. As always, feel free to reach out to us directly if there is anything additional we can do to improve your experience here with us. Thank you!
                  Review Author Icon

                  Resident 1200729

                  Verified Resident ā€¢ 2022 - 2023

                  11/19/2023

                  The people are nice, the management is slow to fix issues, such as the fact we haven't had laundry working in months. There are washers available but we have not had working dryers for over half a year.

                    Manager

                    11/21/2023

                    Autumn Creek
                    Hi! Thank you for taking the time to share your experience with us at Autumn Creek. We'd love the opportunity to resolve any issues and make you a happy resident. Please reach out to us so that we can work toward a solution. Thank you!

                    Updated Review

                    Review Author Icon

                    Resident 1155924

                    Verified Resident ā€¢ 2019 - 2023

                    11/17/2023

                    This used to be a nice place to live, now the grounds aren't takin care of . The dryers don't work, the jacuzzi has been broken for months. They don't screen their potential tenants. I've had Crack head neighbors, drunkā€¦Ā See More >
                      Manager

                      11/19/2023

                      Autumn Creek
                      Hi, we regret to hear you were not pleased with your recent experience at Autumn Creek. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right. I'd be grateful for the opportunity to address your concerns. Please get in touch directly at (855) 233-0348 when you have a chance - thanks so much, and we're looking forward to hearing from you.

                      Updated Review

                      Review Author Icon

                      Resident 1056487

                      Verified Resident ā€¢ 2016 - 2023

                      11/17/2023

                      I have lived here over 7 years and the management company here now is the worst yet and there have been about 4 0r 5.befor, The maintenance (except) for the one right before this one )has never been very good but at least Iā€¦Ā See More >
                        Manager

                        12/2/2023

                        Autumn Creek
                        We're genuinely concerned to hear about your recent experiences at Autumn Creek, especially considering your long-term residency with us. It's disappointing to learn that our current management and maintenance services have not met your expectations, particularly in terms of response times and communication. We strive for continual improvement and your feedback is crucial in guiding these efforts. We're committed to addressing these issues and improving your living experience. Please reach out to us directly at our office so we can discuss your specific concerns and expedite any pending maintenance requests. We value your tenure as a resident and are eager to restore your confidence in our community.
                        Review Author Icon

                        Zeivu's_G

                        Resident ā€¢ 2020 - 2023

                        11/3/2023

                        Slum Lords

                        Badly maintained apartments with Roach problems. Lots of old, damaged surfaces that give them access to the apartment and areas to hide in. Always spraying insecticides in the apartment. Layout is not pedestrian friendly and probably an ADA Violation. ALL Hot tubs in swimming areasā€¦Ā See More >
                          Manager

                          12/2/2023

                          Autumn Creek
                          Hi! Thank you for taking the time to share your experience with us at Autumn Creek. We'd love the opportunity to resolve any issues and make you a happy resident. Please reach out to us so that we can work toward a solution. Thank you!

                          Updated Review

                          Review Author Icon

                          Resident 1093409

                          Verified Resident ā€¢ 2021 - 2023

                          10/17/2023

                          Maintenance is excellent. Our office staff is responsive. The apartments are roomy. The grounds are well kept and very inviting with ponds and wild life. Pools are clean. There activities nearly every week.

                            Manager

                            10/18/2023

                            Autumn Creek
                            Hi, we appreciate the kind words about our community! We hope that you'll continue to call Autumn Creek home for years to come. As always, feel free to reach out to us directly if there is anything additional we can do to improve your experience here with us. Thank you!

                            Updated Review

                            Review Author Icon

                            Resident 1066084

                            Verified Resident ā€¢ 2013 - 2023

                            10/6/2023

                            Autumn Creek is a nice, well kept community. I have enjoyed my stay here. I'm hoping that one day I will have a washer and dryer, it will make things much easier for me, since I have a disability. Also, it wouldā€¦Ā See More >
                              Manager

                              10/9/2023

                              Autumn Creek
                              Hi, thanks for taking the time to leave some honest feedback. We appreciate it! I'd be grateful for the opportunity to address your concerns. Please get in touch directly at (855) 233-0348 when you have a chance - thanks so much, and we're looking forward to hearing from you.

                              Updated Review

                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2022 - 2023

                              10/3/2023

                              Donā€™t move here!!

                              Do not live here! Not safe!! This was my fiancĆ©, my toddler & iā€™s first apartment and it couldnā€™t have been a worse situation. We had a situation where moisture was going through our wall and eventually growing MUSHROOMS in our kitchen. They had toā€¦Ā See More >
                              Manager

                              10/5/2023

                              Autumn Creek
                              Thank you for taking the time to share your experience at Autumn Creek Apartment Homes. We take all resident feedback seriously and are constantly working to provide a satisfactory living experience. We regret hearing about the issues you encountered during your residency. Please know that resident safety and satisfaction are our top priorities. Our maintenance team works diligently to promptly address any maintenance needs that arise. While we have no record of moisture or mushroom growth, we appreciate you bringing this to our attention. We want to ensure any potential issues are resolved quickly. We are committed to delivering quality service and maintenance to our valued residents. Your input provides an opportunity for us to improve. Feel free to contact our office at any time so we can work to resolve any concerns and make your residency more enjoyable. Thank you again for your feedback. We hope you found a community meeting your needs and wish you the best.
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2023

                              9/12/2023

                              Great Location

                              I moved here from out of State and Chandler gave me everything I needed while still being only 20 minutes from Downtown Phoenix. The move in process was smooth and easy. The staff was very friendly and helpful.

                                Manager

                                9/14/2023

                                Autumn Creek
                                Thank you for choosing Autumn Creek as your new home, especially coming from out of state! We're delighted to hear that Chandler's offerings and our proximity to Downtown Phoenix have met your needs. We pride ourselves on making the move-in process as seamless as possible, so we're thrilled to know you found it smooth and straightforward. Thank you for recognizing our dedicated staff; we're here to make your stay as pleasant as possible. If there's anything else you need or if you have further feedback, please don't hesitate to reach out. Welcome to our community!
                                Review Author Icon

                                Resident 1177539

                                Verified Resident ā€¢ 2023

                                9/6/2023

                                The community itself is nice, but the staff and maintenance are extremely lacking in responsiveness. It took dozens of phone calls on my. part to actually be able to move in. I requested a light bulb change a month ago and it still isn't done.

                                  Manager

                                  9/12/2023

                                  Autumn Creek
                                  Hi! We appreciate you taking the time to share your feedback. Our maintenance team is available on the weekends for emergencies. Please call our office number ((855) 233-0348) and follow the prompts to leave a message for the on-call tech outside of normal business hours. We strive to provide the best in apartment living here at Autumn Creek. We hope to speak with you soon!
                                  Review Author Icon

                                  Resident 1176089

                                  Verified Resident ā€¢ 2022 - 2023

                                  9/1/2023

                                  Location and accessibility to shopping etc is very good. Ability to get answers from management is very rare. That is despite texts and emails. And all the hidden costs of course that weren't part of our pre-move-in discussions.

                                    Manager

                                    9/8/2023

                                    Autumn Creek
                                    Hello, thanks for taking the time to give feedback about your experience with us. Your input matters! Please reach out to us at (855) 233-0348 - we remain committed to providing the level of service you deserve and want to work with you to resolve it.
                                    Review Author Icon

                                    Resident 1176052

                                    Verified Resident ā€¢ 2021 - 2023

                                    9/1/2023

                                    Maintenance takes weeks to respond to requests sometimes, office staff didn't care until I came in office very upset and this is both for small repairs and big ones, like AC not working. The actual maintenance guys are great, the staffing may be the issue.

                                      Manager

                                      9/8/2023

                                      Autumn Creek
                                      Hello, thanks for taking the time to give feedback about your experience with us. Your input matters! Please call us at (855) 233-0348 so we can work towards a solution. Thank you and have a great day.
                                      Review Author Icon

                                      Resident 1172719

                                      Verified Resident ā€¢ 2023

                                      8/22/2023

                                      Great apartments the pools are nice and clean workout room is cool no nosy neighbors the town has everything you need cool seeing palm trees outside your window and the ducks in the pond are fun to watch very quiet place

                                        Manager

                                        8/28/2023

                                        Autumn Creek
                                        Hi, we appreciate the kind words about our community! We hope that you'll continue to call Autumn Creek home for years to come. As always, feel free to reach out to us directly if there is anything additional we can do to improve your experience here with us. Thank you!
                                        Review Author Icon

                                        Resident 1172175

                                        Verified Resident ā€¢ 2022 - 2023

                                        8/20/2023

                                        Overall the community is very good always keeps you updated on any information you need. Community is very quiet. I dislike the valet trash as you do not have an option whether to opt out or not which includes an extra expense.

                                          Manager

                                          8/25/2023

                                          Autumn Creek
                                          Hi, - thanks for taking the time to leave some honest feedback. We appreciate it!

                                          Updated Review

                                          Review Author Icon

                                          Resident 1153108

                                          Verified Resident ā€¢ 2023

                                          7/25/2023

                                          2 months here and issues still exist that I was told would be fixed within the first few weeks. The solution was literally duct tape and caulk rather than a proper fix. There is no communication about timeframe

                                            Manager

                                            7/27/2023

                                            Autumn Creek
                                            Hi, we work hard to provide a fantastic experience for all. It's discouraging to hear that you had a negative experience, and we'll check into it to see what we could have done to improve. Please reach out to us at (866) 200-1814 at your earliest convenience and we will do our best to resolve this with you.
                                            Review Author Icon

                                            Resident 1157150

                                            Verified Resident ā€¢ 2023

                                            7/7/2023

                                            Slow process, a lot of issues moving in, was told 3 different cost to move in, apartment wasn't clean, ac not working during hottest week of the year, impossible to contact on phone, one staff member has an unprofessional attitude

                                              Manager

                                              7/8/2023

                                              Autumn Creek
                                              We appreciate your feedback regarding your experience at Autumn Creek. We apologize for any inconveniences or challenges you may have encountered during the move-in process. We strive to ensure a smooth transition for our residents, and we regret if there were any discrepancies or cleanliness issues. We understand the importance of a comfortable living environment, especially during extreme weather conditions, and we apologize for any difficulties you faced with the AC. We acknowledge your concerns regarding communication and professionalism and will take appropriate measures to address them internally. Your satisfaction is important to us, and we're committed to resolving any outstanding issues. If there's anything else you'd like to discuss or if you have any further feedback, please feel free to reach out.
                                              Review Author Icon

                                              Resident 1155580

                                              Verified Resident ā€¢ 2023

                                              7/2/2023

                                              I have not had a good experience at this complex. The leasing staff would consistently forget to call me to update the status of my application, my unit was NOT ready by the move in date and therefore was sloppily finished since they were rushing.ā€¦Ā See More >
                                                Manager

                                                7/4/2023

                                                Autumn Creek
                                                Hi, we are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. Please contact us at (866) 200-1814 so we can work with you to make this right.

                                                Features & Amenities

                                                Laundry
                                                • Laundry On-Site
                                                • Washer/Dryer
                                                Parking
                                                • Carport
                                                • Covered Parking
                                                Pets
                                                • Dogs Allowed
                                                  Restrictions: No Aggressive Breeds. Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                • Cats Allowed
                                                  Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                • Animal type not listed Allowed
                                                Other
                                                • 1st Floor
                                                • Basketball Court
                                                • Concierge
                                                • Courtyard
                                                • DishWasher
                                                • Disposal
                                                • Dog Park
                                                • Faux Wood Floors
                                                • Fitness Center
                                                • Hot Tub/Jacuzzi
                                                • Large Closets
                                                • No Deposit Community
                                                • On-Site Maintenance
                                                • On-Site Management
                                                • Package Receiving Service
                                                • Pool
                                                • Refrigerator
                                                • Renovated Homes Available
                                                • Stainless Steel Appliances
                                                • Tennis Court
                                                • View
                                                • Window Coverings
                                                Show Less
                                                Show More

                                                Leasing

                                                Welcome home to Autumn Creek Luxury Apartment Homes. Our beautiful community provides a welcome oasis of swaying palm trees, refreshing fountains, refreshing resort-style pools, outdoor sitting area with BBQ Pavillion, playgrounds, basketball courts, and soothing streams. Situated in a quiet suburban Chandler, AZ neighborhood, this apartment community offers the perfect blend of Southwestern style and endless comforts. Come tour our beautiful community today.
                                                Show Less

                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 09:00 AM - 06:00 PM
                                                • Saturday: 10:00 AM - 05:30 PM
                                                This community is managed by

                                                CAF Management

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                                                Communities
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                                                Questions & Answers (0)

                                                Frequently Asked

                                                Based on 486 number of votes by renters, Autumn Creek is currently rated 3.3 out of 5 stars.
                                                Autumn Creek is rated 3.3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                Autumn Creek is rated 2.9/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                Autumn Creek is rated 3.5/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                Autumn Creek is rated 2.9/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                Autumn Creek is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                Autumn Creek is rated 2.6/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                Managers have responded to 97.6744% of their community reviews in the past year.
                                                Managers have replied within 7.49 days to their community reviews in the past year.
                                                CAF Management
                                                Dogs Allowed
                                                Restrictions: No Aggressive Breeds
                                                Pet Limit: 2
                                                Cats Allowed
                                                Pet Limit: 2
                                                Animal type not listed Allowed
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                Studio, 1 Bath

                                                Contact Property

                                                Autumn Creek

                                                March 2024

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                                                Baths

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                                                Autumn Creek is a 476 - 883 sq. ft. apartment in Chandler in zip code 85225. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,078 - $1,648. Nearby cities include Sun Lakes, Gilbert, Guadalupe, Tempe, and Mesa.

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