I was a Pinnacle Terrace resident for 3 years. The one time I needed help was the one time the staff let down was so severe that I left.

The reason' Well, I lived on the top floor. A person moved into the bottom apartment who would smoke incessantly. It got so bad that I was waking up at 2am because the smoke was so bad. That's not to mention that I have a mild smoking allergy but with this guy my eyes were red and watery and I had difficulty breathing when he (and his wife) were smoking.

I requested help - was referred to some maintainance site. The person showed up put some tape around two exhaust fans and said that the work was done! Of course that did not help the situation any. I asked again for help and was told that I should contact the same person. No help again.

Finally, I asked to be transferred to a location where there were no smokers around me. I was told this was 'discriminatory' behavior and that there were no such apartments. However, I could try my luck with another apartment in Pinnacle Terrace for $$$. I decided that it wasn't worth the mental and physical annoyance and decided to move elsewhere.

In all this ordeal the Staff was extremely aloof and uncaring. They seemed to not care about fixing the apartment (which I believe was their responsibility) and did not seem to care for a 3 year resident.

I would highly dissuade anyone from living there - esp. if you can't stand cigarette smoke.

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