First off, I will give management credit for being courteous and polite, waiving my deposit (because I work for a large company), and for being helpful in other ways during the "paperwork" phase of my move-in. Unfortunately, those are the only good things I have to report.

I made the mistake of not inspecting the actual unit before I moved in. BIG MISTAKE. I took management's word that the apartment would be cleaned, re-painted and have steam-cleaned carpets when I moved in.

I arrived on a Saturday, with my household goods scheduled to arrive the following day. I was horrified and disgusted at what I found when I opened the door.

That apartment was filthy, and there were three maintenance issues right off the bat--a broken cieling fan, cracked cieling and a window that would not open (and still doesn't). By "filthy" I mean:

1. The carpets were stained, and I found bits of popcorn, hair, a LiteBrite peg, and a spot where Play Dough had been ground into the carpet. It became obvious that the carpets had not been vacuumed nor steamed.

2. The bathrooms were disgusting. There was hair--small, dark and curly--everywhere. The sinks and counters were dirty. None of the porcelin (toilets, skins, bathtubs) had been cleaned. The linoleum was also filthy... and covered with bits of hair and god-knows-what-else.

3. The kitchen was similarly filthy. The linoleum had not been cleaned, and there were obvious visual stains, hair, and food crumbs everywhere.

4. The cieling had a big crack in it, and most of the doors had cracked areas where it looked like someone had either punched them, or kicked them at one time.

5. The window sills (and every other ledge in the apartment, for that matter) were beyond dusty--they were literally covered with DIRT.

Believe it or not, this list goes on. When I called the office to tell them all this was unacceptable, they apologized, but said they wouldn't be able to get maintenance and housekeeping out until Monday. Of course, that did me no good with my household goods arriving the next day (Sunday). How were they going to clean and paint my apartment with the place full of furniture and boxes'

I was furious, but I had no options at that point. I spent all day Saturday (noon till midnight) cleaning the place myself as best I could.

Maintenance and housekeeping DID arrive early Monday, but there was little they could do with an apartment that was filled with boxes and furniture. By the way, maintenance was unable/unwilling to fix the window... so I still have one window that doesn't open.

I have only been here for about 2 months now, and I've already had 3 maintenance issues, and have had my water shut off twice because of "water-main-issues" (no idea what that means).

Thank the gods I've only signed a 9-month lease, because I would leave tomorrow if it were feasible. This place has been a definite learning experience--I will never make these mistakes again.

I would only recommend moving in here if you're suffering financially and need a CHEAP apartment--and are willing to deal with the type of issues I outlined above. The price is what initially attracted me, and the model I was shown was immaculate. Buyer beware. What you see in the model is NOT what you'll get.

UPDATE JULY 8, 2005:

I have lived here for 7 months now. I have not experienced any of the customer service/management issues mentioned in the other reviews. I am adding this update to report more problems with this complex, but I would like to say up-front that management has been very responsive in dealing with these issues (they must be reading these reviews).

For the past 7 months, I've had to endure the inconvenience of my water being shut off 1-2 times a week... EVERY WEEK (or so it seems). Any time there is an issue with someone's water heater, they have to shut off the water to the entire building. I've never experienced this at any other apartment complex. The water is usually only off for 30mins - 1 hour, but when you're about to shower and shave for a job interview (I'm a contractor, so I do this quite often), you feel the full effect of it.

It is currently averaging 110 degrees outside. Two days ago, my A/C stopped working, and I was told it would take 7-10 days for the A/C company to order the part needed. Again, management has been very responsive on the matter, and has provided me with 2 portable A/C units. However, these units are insufficient to keep the temp in my 2-bedroom at a livable level (indoor temp averages 90 degrees at 4pm, and is even hotter in the "in between" areas where the units are not actually setting). I have unique needs in that I work from home many days from a home office. Therefore, I HAVE to have high-speed Internet and must have access to my home office/PC.

I have 2 months left on my lease and have already begun packing. I will probably move out of this complex 1-2 months before my lease even expires. Paying two rents is well worth the expense to get out of this place ASAP.

User Responses
From: AprilCamilli	Date: 07/27/2005
Thank you for updating your review. I apologize that the there was not a vendor in Arizona that could have got your parts sooner. Good luck to you in the future.

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