5959 West Utopia Road, Glendale, AZ 85308
888-375-7185 ext 0290  WEBSITE save favorite
AVERAGE RATING
recommended by:
100%

overall rating:
3.7
4.2
4.24 Parking:
3.3
3.33 Maintenance:
3.4
3.38 Construction:
4.0
3.95 Noise:
3.9
3.86 Grounds:
4.1
4.1 Safety:
3.5
3.48 Office Staff:
< | >

My advice: E-mail the asset manager in the corporate office. It worked for me

From: -Anonymous-
Date posted: 12/4/2006
Years at this apartment: 2004-01-01 - 2006-01-01
 

The asset manager in the corporate office directly supervises the manager at San Prado.

After management failed to take my work orders seriously, I contacted the asset manager.

I informed him of the situation in a professional manner.

The next day, my concern at San Prado was dealt with quickly.

I was immediately accomodated and suddenly peole were making sure my concern had been addressed.

Prior to this, I was essentially ignored.

Sure, in the office, they smiled and told me they would take care of it only to find out nothing had been done.

After some time, I realized, I had no choice but to notify the corporate office.

There are only so many times a person can walk into the office and remind them that they have yet to address your work order!

I strongly encourage you to work out your difference with the management first.

If that fails, then contact the asset manager.

Due to the regulations of this website, I can't provide names of individuals.

However, I can provide the phone number to get ahold of this person.

Call 480-991-9111.

This phone number is published on their website so it is appropriate to list it here.

Ask the operator for the name and e-mail address of the asset manager who oversees San Prado.

Call 480-991-9111

At this point in time, I can't recommend San Prado.

If the service improved, I might recommend it.

However, you pay too much money and are not given the respect and service associated with a luxury rental property.

I have always been a strong advocate of Mark-Taylor in the past but my experience at San Prado has made me doubt them.


Recommended: NO
Overall Rating
2 out of 5
Parking:
5 of 5
Maintenance:
2 of 5
Construction: 1 of 5
Noise:
5 of 5
Grounds: 3 of 5
Safety: 5 of 5
Office Staff:
2 of 5
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