Tela Verde Apartment Homes formerly Sunrise Village
5020 West Thunderbird Road, Glendale, AZ 85306
888-375-7185 ext 0025  WEBSITE save favorite
AVERAGE RATING
recommended by:
49%

overall rating:
2.9
2.9
2.89 Parking:
3.2
3.16 Maintenance:
3.0
3.05 Construction:
2.6
2.63 Noise:
2.9
2.89 Grounds:
2.9
2.89 Safety:
3.3
3.32 Office Staff:
< | >

Save yourself the $$$$

From: -Anonymous-
Date posted: 5/5/2009
Years at this apartment: 2009 - 2009
User Response is available. 1 response
 
We moved here in Dec. Our 6 month stay has been terriable. The office is no help, there are poeple outside all hours of the night and you can hear it with the windows closed. Parking is a joke. There have been spells of no hot water, garbage overflowing and dog poo and trash all over the property. Mant. is a nightmare, everything in the Apt. is falling apart and there throw together job doesnt make it any better. Sad to say but, were going to brake our lease.. I souldn't have to walk to a vacant Apt. to dry my clothes b/c they wont fix mine!!!!

Recommended: NO
Overall Rating
1 out of 5
Parking:
2 of 5
Maintenance:
1 of 5
Construction: 2 of 5
Noise:
2 of 5
Grounds: 1 of 5
Safety: 2 of 5
Office Staff:
3 of 5
I'm the author!
Lived here?


User Responses

From: sbengtson Date: 05/13/2009
Valued Residents and prospective Residents, My name is Stacey Bengtson; I am the District Manager for Tela Verde Apartments. Our firm, MEB Management Services was recently named the Management Agent for Tela Verde by the court appointed Receiver. I am truly sorry for what you have had to endure with regard to missed work order appointments, poor grounds upkeep and other challenges while the community was under the management of the prior firm and Ownership. I know it has been extremely difficult and most certainly worrisome given that in some instances, you were threatened with loss of trash, water or other utility services. I want you to know that, together with the on-site team, I will work diligently and swiftly to ensure that all of your concerns are addressed as quickly as possible. You are our #1 concern during this transition-you have our commitment to that! I encourage you to contact the office and speak with Rhonda she will document and schedule any outstanding work orders or assist you with any other concerns you may have. The office telephone number is 602-978-2882. If Rhonda is not available, Vanessa would be happy to assist you-we want to help. Over the course of the next couple of weeks, you will see marked improvement in the grounds upkeep and curb appeal-we want you to be proud of your home! Thank You for being our Residents. I truly appreciate you making your home with us!
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