Fountain Palms
#7,201 #6 #169

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Fountain Palms

8820 West Bell Road, Peoria, AZ 85382
(170 Reviews)
$1,556 - $1,823/mo
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Floor Plans & Pricing

1 Bedroom

Parlor

1 Bed, 1.5 Baths | 895 sq. ft.

$1,556

3 Available Units

See Floor Plan Details

Sabal

1 Bed, 1.5 Baths | 839 sq. ft.

$1,696

3 Available Units

See Floor Plan Details

2 Bedrooms

Majesty

2 Beds, 2 Baths | 1,180 sq. ft.

$1,643

4 Available Units

See Floor Plan Details

Washington

2 Beds, 2 Baths | 1,157 sq. ft.

$1,763

3 Available Units

See Floor Plan Details

Royal

2 Beds, 2 Baths | 1,167 sq. ft.

$1,723

2 Available Units

See Floor Plan Details

Mazari

2 Beds, 2 Baths | 1,176 sq. ft.

$1,823

2 Available Units

See Floor Plan Details

Mediterranean

2 Beds, 2 Baths | 1,238 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

B

Review Ratings

Noise

3.5

Grounds

2.7

Safety

3.0

Office Staff

3.5

Maintenance

3.5

Neighborhood

4.4

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

10

Manager’s Review Engagement

A

Percentage of reviews responded to

90.00%

Manager’s Review Reply Time

C

Average time to respond to reviews

44.3 days

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Fountain Palms Reviews

(149)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1232562

Verified Resident 2021 - 2024

3/7/2024

First year was wonderful, will be moving out this year. Property has changed management at least 5 times in my 3 years here. All the original neighbors have moved out and I am the only one still here. My neighbors fight all hours of the… See More >
    Manager

    3/20/2024

    Fountain Palms
    Hello - I'm so sorry you had this experience. Please rest assured we find this type of behavior unacceptable, and will address it immediately. If there's anything else you'd like us to know, please don't hesitate to get in touch. We want to make it right. We can be reached at fountainpalmsmgr@greystar.com.

    Updated Review

    Review Author Icon

    anonymous

    Resident 2020 - 2024

    3/2/2024

    Dont rent here.

    On 3/2/2024 at 4:55pm my shower and toilet began to overflow with SEWAGE. I immediately call the front office. Its before closing and a flooding emergency. No answer. I get into the sewage in my bathroom and ensure all water valves are turned OFF. The… See More >
      Manager

      3/20/2024

      Fountain Palms
      Anonymous - it's truly upsetting to hear that you didn't receive the top-notch service we strive to provide. I'm going to talk to the team here at Fountain Palms to see how we can improve for next time. I'm so sorry this happened - and I'd like to understand it better. Please get in touch at fountainpalmsmgr@greystar.com at your earliest convenience, and we'll do our best to resolve the issue with you. This email is direct to the Property Manager on site.
      Review Author Icon

      Resident 1227240

      Verified Resident 2023 - 2024

      2/17/2024

      My stay at Fountain Palms has been nothing but great results. I find no issue talking with management about anything I need. And the unit I am renting is amazing, newly renovated and looks outstanding!

        Manager

        3/20/2024

        Fountain Palms
        Verified Resident 1227240, your review about Fountain Palms made our day! Thanks so much for taking the time to write and hope you have a fantastic day!
        Review Author Icon

        Resident 1218870

        Verified Resident 2023 - 2024

        1/21/2024

        I highly recommend Fountain Palms to anyone everyone here is absolutely amazing if you are looking for an amazing community to live this is the place they deserve the highest rating in my opinion by far this is the best complex I have ever lived

          Manager

          2/10/2024

          Fountain Palms
          You're the best! We really appreciate the positive review. It's our pleasure to assist! Let us know if anything else comes up, and take care. 623-933-4411 Fountain Palms Team
          Review Author Icon

          Resident 1211668

          Verified Resident 2020 - 2023

          12/26/2023

          The community is usually very quiet which is nice since we're close to a major street however in my building there have been at least 3 domestic disputes which involved the police being called but it has been quiet since then. There is no shortage… See More >
            Manager

            12/27/2023

            Fountain Palms
            Thank you for submitting your review. We are committed to excellence and will take the necessary actions to improve your rental experience at Fountain Palms. If there is any thing else you need please reach out to us in the office at 623-933-4411.
            Review Author Icon

            Resident 1210372

            Verified Resident 2023

            12/21/2023

            Beautiful community! I love how peaceful it is here. It’s a great quiet area. Paola in the front office is ace!! She’s a great person. Would definitely recommend to anyone. The rental process was so easy and everyone was accommodating of our needs.… See More >
              Manager

              2/10/2024

              Fountain Palms
              Thank you so much for your kind works regarding our amazing team member! Paola always goes above and beyond. If there is anything you shall need please do not hesitate to call our office at 623-933-4411 Fountain Palms Team
              Review Author Icon

              Resident 1195116

              Verified Resident 2023

              11/2/2023

              The owner should not force anyone to paid for Cox and all the other expenses bills like the Gas bill and double charging us on the Door To Door Pick Up Trash every body that lives here they all say the same thing stop changing… See More >
                Manager

                2/10/2024

                Fountain Palms
                Verified Resident 1195116 - thanks so much for taking time to let us know about your experience. We're disappointed to hear you weren't satisfied, and may reach out for some more details so we can do better next time. I'm so glad you brought this to our attention. Would you be willing to contact us at fountainpalmsmgr@greystar.com so we can make it right? Looking forward to hearing from you. Fountain Palms Team
                Review Author Icon

                Resident 1195112

                Verified Resident 2023

                11/2/2023

                Would not recommend this apartment to anyone. The microwave that was in my unit did not work and was replaced with a used microwave infested with cockroaches. Residents do not pick up after their animals and complex is covered with dog poop. I was attacked… See More >
                  Manager

                  2/10/2024

                  Fountain Palms
                  Verified Resident 1195112 - it's truly upsetting to hear that you didn't receive the top-notch service we strive to provide. I'm going to talk to the team here at Fountain Palms to see how we can improve for next time. Are you willing to give us a chance to turn it around? If you get in touch at fountainpalmsmgr@greystar.com, we'll get some detailed info so we can understand the situation better and try to make it right. Thank you, from everyone at Fountain Palms.
                  Review Author Icon

                  abigail_e

                  Resident 2023

                  7/30/2023

                  I'm so glad I moved into these apartments

                  Thank you Paola for all your help with my move in!!! After looking at so many apartments you showed me great service and made my decision easier to move in here with how sweet and amazing and patient you are thank you again for all… See More >
                    Manager

                    10/5/2023

                    Fountain Palms
                    Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
                    Review Author Icon

                    Resident 1118289

                    Verified Resident 2022 - 2023

                    3/5/2023

                    Hard to get ahold of the leasing office. Mistakes on rent bill keeps happening. Problems with valet trash picking up trash. High rent. I don’t feel informed on anything that goes on that can be a security issue or safety issue regarding cars and apartments.… See More >
                      Manager

                      3/6/2023

                      Fountain Palms
                      Good Morning, First I want to stay we are sorry that rent billing errors have been occurring, we are really working hard to get that corrected. Please contact the office with your apartment number for we can contact valet living to make them aware of issue of trash not being picked up. We are holding a st Patrick day event at the office from 6:00pm to 8pm, they are chances to win prizes.
                      Review Author Icon

                      Resident 1088389

                      Verified Resident 2018 - 2022

                      11/25/2022

                      The maintenance person was very professional and super fast. It seems like management is focused on engaging the residents with fun activities. I loved the note in my door wishing all of the residents a happy Thanksgiving. It’s the little things that make a… See More >
                        Manager

                        11/30/2022

                        Fountain Palms
                        Good Morning Valued resident, thank you for posting your positive review. Our team here at Fountain Palms is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
                        Review Author Icon

                        Resident 1053162

                        Verified Resident 2022

                        8/9/2022

                        Nice apartment and nice area, lots of issues with the apartment that didn't get fixed and haven't been fixed by staff management. Work orders not getting fixed or addressed for over a month, no cleaning of the unit prior to move in.

                          Manager

                          8/9/2022

                          Fountain Palms
                          We appreciate you bringing this issue to our attention. Allow me to apologize on behalf of our team. We appreciate your feedback and support and hope you'll consider coming back in the future.
                          Review Author Icon

                          anonymous

                          Resident 2022

                          6/8/2022

                          Do not move here

                          I made that mistake in January when they were transitioning to new management. Besides that they raised rent 25 % across the board they could care less about their residents. I was told the management before was much better as well as maintenance. Nothing ever… See More >
                            Manager

                            6/13/2022

                            Fountain Palms
                            Hi there, I'm sorry to hear that you are having a difficult time. Rent prices have been trending at such increases valley-wide, not just at our property. While the cable is non-optional, we are very clear about that fee with prospective renters before they submit an application in order to ensure folks make well-educated decisions. Please reach out to the leasing office or Peoria city resources if you are in need of rental assistance. If you have any additional feedback for the staff and your experience here itself rather than market trends and rent prices, please reach us directly at 623-933-4411. - Fountain Palms Management
                            Review Author Icon

                            Resident 1016866

                            Verified Resident 2021

                            4/17/2022

                            Nobody answers the phone at the front office, dog poop everywhere, tickets take forever to get addressed, people getting arrested in the parking lot multiple times, no handicapped people parking in handicap spots (top NE section), fountain water green and nasty, mail is everywhere at… See More >
                              Manager

                              5/6/2022

                              Fountain Palms
                              Hi there, we want to thank you for taking the time to give feedback about your recent experience. Please ensure that you leave the office a detailed voice message if we are unable to answer the calls as our office does experience a high volume of foot traffic and phone calls. We will share your concerns about the property with our maintenance supervisor. Thank you - Fountain Palms Staff

                              Updated Review

                              Review Author Icon

                              Resident 655633

                              Verified Resident 2019 - 2022

                              4/17/2022

                              Complex desperately needs more staff to meet needs of residents. Maintenance being overwhelmed and stressed by tenants is not tenants' problem. We need more maintenance people available to maintain our units and more office employees available to answer calls and be in the office during… See More >
                                Manager

                                5/6/2022

                                Fountain Palms
                                Good afternoon, I am sorry to hear about your negative experience here at Fountain Palms. We are working to hire additional maintenance staff to assist with some of your concerns. As far as charges parking and cable, they are listed and agreed to upon in your lease signing. Thank you - Fountain Palms Management

                                Updated Review

                                Review Author Icon

                                Resident 643025

                                Verified Resident 2019 - 2022

                                4/17/2022

                                After placing multiple service request and visiting the office multiple times, my heater still isn't fixed. They tell you that they will get it taken care of and then no one shows up or they do show and do the same "fix" over and over… See More >
                                  Manager

                                  5/6/2022

                                  Fountain Palms
                                  Hello, thank you for letting us know about your recent experience. We are very disappointed that we've failed to deliver the experience you expect. When you have a moment please reach out to our team at 623-933-4411 so we can address your concerns especially if they still persist. - Respectfully, Brittney, Property Manager
                                  Review Author Icon

                                  Resident 1009883

                                  Verified Resident 2019 - 2021

                                  3/26/2022

                                  Since the new management company has taken over, my experience at Fountain Palms has steadily deteriorated. Maintenance requests are ignored. Emails are not replied to. Packages are accepted at the main office, but no notice is given to residence (five weeks I waited!). The monthly… See More >
                                    Manager

                                    4/8/2022

                                    Fountain Palms
                                    Thank you for providing us with your valuable feedback. We’re disappointed to hear that your recent experience wasn’t exactly to your liking and we wish you luck on your housing search. - Fountain Palms Staff
                                    Review Author Icon

                                    Resident 1007260

                                    Verified Resident 2019 - 2021

                                    3/16/2022

                                    I’ve loved living here for almost 2 yrs now. It is extremely convenient to get to anything from work, to pleasure, or just running errands. Everything you could think of is within a 3-8 min drive. 25 mins walking. It has private courtyards and well… See More >
                                      Manager

                                      3/18/2022

                                      Fountain Palms
                                      Thank you so much for taking the time to share your experience with us and we're grateful that you'll be sticking around! - Fountain Palms Staff

                                      Updated Review

                                      Review Author Icon

                                      anonymous

                                      Resident 2021

                                      2/15/2022

                                      Thank you for your response to my review. However emails were sent to the email address you mentioned in your response, plus 2 others for avenue5apts. Email tracking is a beautiful business tool. Sent, reviewed and no responses received. In addition, voice mails left, no… See More >
                                        Manager

                                        2/18/2022

                                        Fountain Palms
                                        Hi there - I am sorry, I do not know what you are referring to as you are choosing to post separately and anonymously without providing details. Feel free to reach out to the office directly to have a conversation if you'd like. Thank you - Fountain Palms Management
                                        Review Author Icon

                                        Resident 975843

                                        Verified Resident 2021

                                        11/26/2021

                                        I never see any security personnel around the complex. I was told I would, but I don't. I saw a coyote once, and feared for my safety and my dogs in that instance, but overall, I feel pretty safe. The pool area is… See More >
                                          Manager

                                          12/3/2021

                                          Fountain Palms
                                          Hi there! Thank you for taking the time to leave a review. We do have a courtesy patrol on site that makes rounds at different times in the evening. The company is Blue Steel and you may contact them with any concerns at 602-283-4827 should you ever need. If you have any additional questions, please drop by the leasing office as we'd be more than happy to assist! Thanks! - Brittney, Fountain Palms Property Manager

                                          Updated Review

                                          Review Author Icon

                                          Resident 893321

                                          Verified Resident 2021

                                          11/26/2021

                                          Great community, shopping close and food option great. Apartment staff is courteous and responsive to concerns. Grounds are well maintained. Apartments are nicely upgraded and spacious. Lots of Amenities.

                                            Manager

                                            12/3/2021

                                            Fountain Palms
                                            Hi there, thanks for choosing us and leaving such a great review! Hearing that your experience went well really makes our day. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Sincerely, Brittney - Property Manager

                                            Updated Review

                                            Review Author Icon

                                            Resident 719790

                                            Verified Resident 2019 - 2021

                                            11/18/2021

                                            Overall this is a great community that could improve in small ways. Despite being on the edge of a busy road, it's a fairly calm and peaceful community of people who respect each other. These are great priced apartments of good quality

                                              Manager

                                              11/23/2021

                                              Fountain Palms
                                              Dear resident, thanks so much for taking the time to share your positive experience! We are glad that you enjoy our community here at Fountain Palms and we look forward to continuously making improvements. We'll be sure to share your experience with the rest of our team members as inspiration! Thanks again and we look forward to seeing you soon.
                                              Review Author Icon

                                              Resident 961020

                                              Verified Resident 2020 - 2021

                                              10/14/2021

                                              Place is lovely you can tell its well kept in the mornings before I clock in to work I love opening up all blinds to enjoy the view. Management and maintenance always communicating with each other to make this an beautiful community.

                                                Manager

                                                10/26/2021

                                                Fountain Palms
                                                Verified Resident 961020, we are grateful that you took the time to provide us with feedback! It's been a pleasure serving you at Fountain Palms. We have shared your comments with our team, and they were thrilled. On behalf of all of us at Fountain Palms, thanks for your continued residency! Don't hesitate to contact us if you have any thoughts as to how we can improve our level of service even more.
                                                Review Author Icon

                                                Resident 957389

                                                Verified Resident 2020 - 2021

                                                10/8/2021

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                                                  Manager

                                                  10/13/2021

                                                  Fountain Palms
                                                  Thank you for taking the time to leave a review with us. If you would like to speak with a member of our staff to further provide details on how we can improve your experience, we would be happy to do so. Please feel free to call us at 623.933.4411 or email at fountainpalms@avenue5apt.com. Thank you, Fountain Palms Management Team

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 697196

                                                  Verified Resident 2019 - 2021

                                                  10/8/2021

                                                  Two years ago it was much nicer place to live. So many people moving in and out. I only have 2 original neighbors. There is dog poop everywhere in the community and weed overgrowth. The pools are cloudy and mail delivery is the pits.

                                                    Manager

                                                    10/13/2021

                                                    Fountain Palms
                                                    Verified Resident 697196, thank you for leaving this detailed feedback about your experience as a resident of Fountain Palms. Thank you for bringing your concerns to our attention. Our goal is to deliver an exceptional living experience for you and to ensure that everything in your home is functioning properly at all times. We’d appreciate the opportunity to address the issues noted, and assess your service needs. Please contact us at (623) 933-4411 to schedule time for our maintenance team to visit your home and review the issues that need to be resolved. We look forward to speaking with you and resolving your concerns as quickly as possible.

                                                    Features & Amenities

                                                    Parking
                                                    • Carport
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $35. Restrictions: Restricted breeds include Pit Bull Terriers, Staffordshire Terriers, Presa Canarios, Rottweilers, Akitas, Doberman Pinschers, Alaskan Malamutes, Chows, and Wolf-hybrids.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Fee: $400. Rent: $35. Restrictions: Restricted breeds include Pit Bull Terriers, Staffordshire Terriers, Presa Canarios, Rottweilers, Akitas, Doberman Pinschers, Alaskan Malamutes, Chows, and Wolf-hybrids.. Pet Limit: 2
                                                      Less Info
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                                                    Other
                                                    • Business Center
                                                    • Convenient Freeway Access to 101
                                                    • Fitness Center
                                                    • Lush Landscaping and Desert Garden
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Poolside BBQ Grills and Gazebo
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                                                    Leasing

                                                    Experience a retreat from the hustle and bustle of everyday life at Fountain Palms Apartment Homes. Our pet-friendly community offers one and two-bedroom apartment homes in a convenient Peoria location, just minutes from Loop 101 and 5 minutes from 1-17 Freeway. Our open-concept, spacious floor plans offer a comfortable living experience with each unit offering fullsize washers and dryers and spacious walk-in closets. Lush landscaping creates a resort-style feeling as you walk through one of our 12 courtyard areas. When you're really ready to unwind, enjoy our two sparkling pools and spas. When you're refreshed and ready to entertain, our community game room is the perfect place to hang out or take in a Cardinals game with friends. You'll love having access to a game room complete with a pool table! Make your move to the Peoria retreat you've been waiting for. Contact us to schedule a tour today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3213

                                                    Questions & Answers (1)

                                                    gloriafrausto
                                                    Asked on: 01/30/2019
                                                    Q: I am looking to move in the middle of May, do you have any rentals of 1bd 1 1/2 bath available for that time? even the beginning of May is fine.

                                                    Frequently Asked

                                                    Based on 170 number of votes by renters, Fountain Palms is currently rated 3.5 out of 5 stars.
                                                    Fountain Palms is rated 2.7/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Fountain Palms is rated 3.5/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    Fountain Palms is rated 3.5/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    Fountain Palms is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Fountain Palms is rated 4.4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Fountain Palms is rated 3.5/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 90% of their community reviews in the past year.
                                                    Managers have replied within 44.3 days to their community reviews in the past year.
                                                    Greystar
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $35
                                                    Restrictions: Restricted breeds include Pit Bull Terriers, Staffordshire Terriers, Presa Canarios, Rottweilers, Akitas, Doberman Pinschers, Alaskan Malamutes, Chows, and Wolf-hybrids.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $35
                                                    Restrictions: Restricted breeds include Pit Bull Terriers, Staffordshire Terriers, Presa Canarios, Rottweilers, Akitas, Doberman Pinschers, Alaskan Malamutes, Chows, and Wolf-hybrids.
                                                    Pet Limit: 2
                                                    1 Bed, 1.5 Baths
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    March 2024

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                                                    Fountain Palms is a 839 - 1,238 sq. ft. apartment in Peoria in zip code 85382. This community has a 1 - 2 Beds, 1.5 - 2 Baths, and is for rent for $1,556. Nearby cities include Youngtown, Sun City, Glendale, El Mirage, and Sun City West.

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